Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.
Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Writing Simple Programs Data Types, Constants, & Variables
- Screen Output & Keyboard Input
- Expressions
- Decision Making
- Looping
- Subroutines
- Debugging
- Data Collections – Arrays
- Data Collections – Classes Working with Files
Prerequisites:
- This course is for students starting out in programming. No programming experience is required.
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User: tsonger
Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.
Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.
User: TracyPaul
Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.
Facilities comments: Outstanding. The hotel staff did a great job supporting our class.
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TechNow, Inc., a training company, was founded in 1990. TechNow celebrates 35 years of regularly scheduled commercial training delivery in 2025 and has evolved into a global training company that is dynamic and able to customize our training to meet the needs of our customers. Our focus is hands-on, skills-based hardware/software and security training for those who want stay current with today’s ever-changing technologies. We are a Pearson Vue Testing Center and have developed a proven testing program, including mobile testing, that ends with certification at the end of many of our courses. Our courses are taught by professional educators and experts in their respective fields and bring to the classroom a wealth of knowledge from the “real world”. Our customers include many Fortune 500 companies as well as the Department of Defense, Federal Government, and Intelligence Agencies.
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Course Overview:
Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.
The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”. It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification.
Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Plan and implement an IPv4 network
- Implement Dynamic Host Configuration Protocol (DHCP)
- Implement IPv6
- Implement Domain Name System (DNS)
- Implement and manage IP address management (IPAM)
- Plan for remote access
- Implement DirectAccess
- Implement virtual private networks (VPNs)
- Implement networking for branch offices
- Configure advanced networking features
- Implement Software Defined Networking
Prerequisites:
- A basic understanding of networking fundamentals
- Experience working with Windows Server 2008 or Windows Server 2012
- Experience working in a Windows Server infrastructure enterprise environment
- Knowledge of the Open Systems Interconnection (OSI) model
- Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
- Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
- Experience with and knowledge of Hyper-V and virtualization
- Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10
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Course Overview:
This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment. It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements. The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and 40% lab time.
Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Overview of Business Analysis Workshop
- Eliciting Project Workshop
- Case Study
- Analyzing Requirements and Writing Case Studies
- Case Study
Prerequisites:
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