IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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PP-212: CIPP/E Certified Information Privacy Professional Europe and GDPR Compliance

Course Overview:

Everyday, we access, share, manage and transfer data across companies, continents and the globe. Knowing the ins and outs of data protection requirements gives you the information you need to stay ahead of breaches-and help advance your career. CIPP/E training gives you comprehensive GDPR knowledge, perspective and understanding to ensure compliance and data protection success in Europe. With a CIPP/E and CIPM certification combined you’ll be uniquely equipped to fulfill the DPO requirements of the GDPR. Here is our CIPM + CIPP/E 4 Day GDPR Ready

What’s Included:

Authorized courseware
Exam voucher
IAPP membership

**GDPR Regulation Mandated May 25, 2018**

Course Objectives:

Principles of Data Protection in Europe covers the essential pan-European and national data protection laws, as well as industry-standard best practices for corporate compliance with these laws. Those taking this course will gain an understanding of the European model for privacy enforcement, key privacy terminology and practical concepts concerning the protection of personal data and trans-border data flows.
The training is based on the body of knowledge for the IAPP’s ANSI accredited Certified Information Privacy Professional/Europe (CIPP/E) certification program.

Attendees to PP-212: CIPP/E Certified Information Privacy Professional Europe and GDPR Compliance will receive TechNow approved course materials and expert instruction, and certification test voucher and certificate of course completion.

TechNow is a International Association of Privacy Professionals (IAPP) Partner, and utilizes official curriculum from International Association of Privacy Professionals (IAPP).

TechNow has taught security courses for over 20 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with internationals sales and compliance.

Dates/Locations:

No Events

Duration: 2 Days

Course Content:

Module 1: Data Protection Laws
Module 2: Personal Data
Module 3: Controllers and Processors
Module 4: Processing Personal Data
Module 5: Information Provision
Module 6: Data Subjects’ Rights
Module 7: Security of Processing
Module 8: Accountability
Module 9: International Data Transfers
Module 10: Supervisions and Enforcement
Module 11: Compliance.

Prerequisites: None

Target Audience:

Data Protection Officers, Data Protection Lawyers, Records Managers, Information Officers, Compliance Officers, Human Resource Officers, Anyone who uses processes and maintains personal data

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N-305: CCNA Bootcamp

Course Overview:

TechNow’s Course ensures that you are ready to test for the CCNA Certification. This intensive five-day program is a high end, hands-on, bootcamp using physical routers & switches in classroom. Students will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. Additionally the course stress tests the students on exam practices that insure the student a successful outcome on the 200-301 CCNA exam.

This course helps you prepare to take the 200-301 Cisco® Certified Network Associate (CCNA®) exam.

Attendees to N-305: CCNA Bootcamp will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

- Identify the components of a computer network and describe their basic characteristics
- Understand the model of host-to-host communication
- Describe the features and functions of the Cisco Internetwork Operating Systems (IOS) software
- Describe LANs and the role of switches within LANs
- Describe Ethernet as the network access layer of TCP/IP and describe the operation of switches
- Install a switch and perform the initial configuration
- Describe the TCP/IP Internet layer, IPv4, its addressing scheme, and subnetting
- Describe the TCP/IP Transport layer and Application layer
- Explore functions of routing
- Implement basic configuration on a Cisco router
- Explain host-to-host communications across switches and routers
- Identify and resolve common switched network issues and common problems associated with IPv4 addressing
- Describe IPv6 main features and addresses, and configure and verify basic IPv6 connectivity
- Describe the operation, benefits, and limitations of static routing
- Describe, implement, and verify Virtual Local Area Networks (VLANs) and trunks
- Describe the application and configuration of inter-VLAN routing
- Explain the basics of dynamic routing protocols and describe components and terms of Open Shortest Path First (OSPF)
- Explain how Spanning Tree Protocol (STP) and Rapid Spanning Tree Protocol (RSTP) work
- Configure link aggregation using EtherChannel
- Describe the purpose of Layer 3 redundancy protocols
- Describe basic WAN and VPN concepts
- Describe the operation of Access Control Lists (ACLs) and their applications in the network
- Configure Internet access using Dynamic Host Configuration Protocol (DHCP) clients and explain and configure Network Address Translation (NAT) on Cisco routers
- Describe basic Quality of Service (QoS) concept
- Describe network and device architectures and introduce virtualization
- Introduce the concept of network programmability and Software-Defined Networking (SDN)
- Configure basic IOS system monitoring tools
- Describe the management of Cisco devices
- Describe the current security threat landscape
- Describe threat defense technologies
- Implement a basic security configuration of the device management plane
- Implement basic steps to harden network devices

Lab Objectives:

- - Get started with Cisco Command-Line Interface (CLI)
  - Observe How a Switch Operates
  - Perform Basic Switch Configuration
  - Implement the Initial Switch Configuration
  - Inspect TCP/IP Applications
  - Configure an Interface on a Cisco Router
  - Configure and Verify Layer 2 Discovery Protocols
  - Implement an Initial Router Configuration
  - Configure Default Gateway
  - Explore Packet Forwarding
  - Troubleshoot switch Media and Port Issues
  - Troubleshoot Port Duplex Issues
  - Configure Basic IPv6 Connectivity
  - Configure and Verify IPv4 Static Routes
  - Configure Iv6 Static Routes
  - Implement IPv4 Static Routing
  - Implement IPv6 Static Routing
  - Configure VLAN and Trunk
  - Troubleshoot VLANs and Trunk
  - Configure a Router on a Stick
  - Implement Multiple VLANs and Basic Routing Between the VLANs
  - Configure and Verify Single-Area OSPF
  - Configure and Verify EtherChannel
  - Improve Redundant Switched Topologies with EtherChannel
  - Configure and Verify IPv4 ACLs
  - Implement Numbered and Named IPv4 ACLs
  - Configure a Provider-Assigned IPv4 Address
  - Configure Static NAT
  - Configure Dynamic NAT and Port Address Translation (PAT)
  - Implement PAT
  - Log into the WLC
  - Monitor the WLC
  - Configure a Dynamic (VLAN) Interface
  - Configure a DHCP Scope
  - Configure a WLAN
  - Define a Remote Access Dial-In User Service (RADIUS) Server
  - Explore Management Options
  - Explore the Cisco DNA Center
  - Configure and Verify NTP
  - Configure System Message Logging
  - Create the Cisco IOS Image Backup
  - Upgrade Cisco IOS Image
  - Configure WLAN Using Wi-Fi Protected Access 2 (WPA2) Pre-Shared Key (PSK) Using the GUI
  - Secure Console and Remote Access
  - Enable and Limit Remote Access Connectivity
  - Secure Device Administrative Access
  - Configure and Verify Port Security
  - Implement Device Hardening

Prerequisites:

- - Familiarity in the following networking topics:
    - TCP/IP
    - IP Configuration
    - Peer-to-Peer Networking
    - Subnetting
    - Building a Routing Table
  - It is not required but highly recommended to have the following certifications:
    - Security +
    - Network +

Comments

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User: dverzone

Instructor comments: Tim was excellent. He covered all of the required information and went in to greater detail when needed. His instruction was easy to follow, provided learning mnemonics that were easy to retain, and entertaining in a way that help provide easy recall of the information for study.

Facilities comments: Facilities were good, but a little crowded.

User: Trietdacvuong

Instructor comments: No Comments

Facilities comments: No comments

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PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course

Course Overview:

This course is developed for those individuals seeking to pass the Project Management Institute’s PMI-ACP Exam. PMI Agile Certified Practitioner (PMI-ACP)® is one of the newest certifications offered by PMI and is expected to become the industry standard certification for agile over the next few years. The PMI-ACP® certification clearly illustrates to colleagues, organizations or even potential employers that students are ready and able to lead in this new age of product development, management, and delivery.

While preparing you for the exam, you will explore various approaches to agility including Scrum, Kanban, Lean, Extreme Programming (XP), and Test-Driven Development (TDD). By the end of the course, you’ll have mastered the practices and techniques that Agile practitioners use to improve team performance, resolve problems and engage in continuous process improvements and be equipped with job-ready skills.

This course provides students with 21 contact hours in agile practices to help attain the Project Management Institute (PMI)® credential. PMI® and PMI-ACP® are registered marks of the Project Management Institute, Inc.

Attendees to PM-224: PMI Agile Certified Practitioner (PMI-ACP) Prep Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 3 Days

Course Objectives:

Agile Principles and Mindset
Value-driven delivery
Stakeholder engagement
Team performance
Adaptive planning
Problem detection and Resolution
Continuous Improvement

Prerequisites:

Secondary degree
21 contact hours of training in agile practices
12 months of general project experience within the last 5 years. A current PMP^® or PgMP^® will satisfy this requirement but is not required to apply for the PMI-ACP
8 months of agile project experience within the last 3 years

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P-325: Python Programming

Course Overview:

This is an introductory course into the Python scripting language. This class uses a hands-on approach in teaching the Python language. This course builds the prerequisite skills for TechNow's P-345: Python for Pentration Testers course. Getting comfortable with Python is important to understanding how Python can be utilitized for offensive measures.

This course is hands-on with the instructor walking the students through many short examples to exemplify an objective. Dexterity with the language comes through many small code examples to produce the desired result. Students have fun acquiring points for all the code examples they get correct. We must be having fun because TechNow is always amazed at how competitive students are in trying to acquire the most points!

The instructor will focus on the level that each student is currently at, and ensure the student absorbs the subject matter. Programming is not a daily tasking of administrators or offensive operators and TechNow understands that. As an instructor led course TechNow is very successful in making Python accessible to those who do not live eat and breath programming. If a student's ultimate goal is to attend a course like TechNow's P-345: Python for Pentration Testers course, then not being bogged down in the Python language is critical, and this course (P-325: Python Programming) meets that objective.

Recently we have introduced Raspberry Pi's and multiple sensors to the P-325: Python Programming course. This enables the student to actually see productive results from their coding skills in the physical world! Some examples that students create programs for are: Motion detectors, distance, temperature, cameras and keypads.

Attendees to P-325: Python Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

How Python Runs Programs
Introducing Python Object Types
- Numeric Types
- Dynamic Typing
Variables
Regular Expressions
Strings
Conditionals
- if Tests and Syntax Rules
Lists and Dictionaries
Tuples and Files
Introducing Python Statements
Assignments, Expressions, and Prints
while and for Loops
Iterations and Comprehensions
Documentation
Function Basics
Built-In Functions
Scopes
Arguments
Modules
Module Packages and Importing
Classes and OOP
Operator Overloading
Recursion
Exception Coding Details
Exception Objects
Unicode and Byte Strings
Working with Raspberry Pi
- Writing code for sensors

Prerequisites:

Experience with some form of programming is preferred

Comments

Latest comments from students

User: slewis8435

Instructor comments: Very good instructor - he was excited about the material, very knowledgeable, and explained things clearly.

Facilities comments: The facilities were fine - plenty of room for each student to set up an extra computer and have room for note taking

User: nathan.karras

Instructor comments: Instructor was extremely knowledgeable in programming and scripting. He encouraged students to explore and ask questions. He would work with individuals to troubleshoot lab problems sets. Would highly recommend as an instructor.

Facilities comments: Room got a little warn. Instructor purchased fans to cool things off for the class. Projector had over scan.