TN-512: Essential Business Analysis Course

Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment.  It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements.  The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and  40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Overview of Business Analysis Workshop
  • Eliciting Project Workshop
  • Case Study
  • Analyzing Requirements and Writing Case Studies
  • Case Study

Prerequisites:

  • None

 

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Welcome to TechNow!

Welcome to TechNow! The Leader in Information Security Training & Computer Training.

The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

TechNow also provides a variety of other popular trainings for the computer professional including Cisco, EC-Council, CompTIA, Unix/Linux and more.

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    • 05/26/2026 – 05/29/2026
    • San Antonio
  • TN-813: Certified in Governance, Risk and Compliance (CGRC)</a>
    • 05/26/2026 – 05/29/2026
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    • 05/27/2026 – 05/29/2026
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    VM-325: VMware View: Install, Configure and Manage

    Course Overview:

    This hands-on training course builds your skills in the VMware ViewTM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinAppTM.  Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

    Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

    At the end of this course, you should understand the features and operations of View and be able to:

    • Install and configure View components
    • Create and manage dedicated and floating desktop pools
    • Deploy and manage linked-clone virtual desktops
    • Configure and manage desktops that run in local mode
    • Configure secure access to desktops through a public network
    • Use ThinApp to package applications

    Date/Locations:

    No Events

    Duration: 5 days

    Course Objectives:

    • Module 1: Course Introduction
    • Module 2: Introduction to VMware View
    • Module 3: View Connection Server
    • Module 4: View Desktops
    • Module 5: View Client Options
    • Module 6: View Administratory
    • Module 7: Configuring and Managing Linked Clones
    • Module 8: Local-Mode Desktops
    • Module 9: Command-Line Tools and Backup Options
    • Module 10: Managing VMware View Security
    • Module 11: View Manager Performance and Scalability
    • Module 12: VMware® ThinAppTM

    Prerequisites:

    • VM-315: VMware Infrastructure: Install, Configure and Manage
    • Experience in Microsoft Windows Active Directory Administration
    • Experience with VMware vSphereTM
    • Before attending the course, students must be able to perform the following tasks:
      • Create a template in VMware vCenterTM Server and deploy a virtual machine from it
      • Modify a template customization file
      • Open a virtual machine console in vCenter Server and access the guest operating system
      • Configure Active Directory services

     

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    TN-412: Artificial Intelligence Essentials (AI|E)

    Course Description:

    Artificial Intelligence Essentials (AIE) is a foundational AI literacy certification that builds practical understanding of AI and responsible use

    The Artificial Intelligence Essentials (AIE) Course is designed to prepare learners for the newly Artificial Intelligence Essentials (AIE) exam. This hands-on program introduces professionals to core AI concepts, practical tools, and safe real-world applications. It equips learners to understand AI systems, use AI responsibly, and boost productivity across roles and industries

    Participants will gain knowledge in understanding how AI systems work, where they are used, how they influence decision-making, and how they should be applied responsibly in everyday, professional, and organizational contexts. The course covers what AI is and what it is not, how data and models drive AI behavior, and how modern AI systems differ from traditional software. Learners develop the ability to interact effectively with AI tools, evaluate AI outputs with informed judgment, and apply responsible practices aligned with privacy, security, and global regulatory expectations.

    By the end of the course, learners will be prepared to use AI confidently, safely, and productively while recognizing limitations, ethical risks, and broader societal impacts. It serves as a universal entry point before any technical, managerial, security, or governance specialization in AI.

    Course Outline: 

    01. Introduction to Artificial Intelligence

    02. Everyday AI Tools and Use Cases

    03. Building Blocks of AI

    04. Prompt Crafting AI-Driven Interactions

    05. AI Ethics and Responsible AI

    Dates/Locations:

    No Events