IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)

Course Overview:

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles, implement automation and programmability within an enterprise network, and how to overlay network design by using SD-Access and SD-WAN solutions.

Attendees to N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) will receive TechNow approved course materials, expert instruction, and prepare you to take the 350-401 Implementing Cisco® Enterprise Network Core Technologies (ENCOR) exam.

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Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers
  • Compare and contrast the various hardware and software switching mechanisms and operation, while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM), along with process switching, fast switching, and Cisco Express Forwarding concepts
  • Troubleshoot Layer 2 connectivity using VLANs and trunking
  • Implementation of redundant switched networks using Spanning Tree Protocol
  • Troubleshooting link aggregation using Etherchannel
  • Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP)
  • Implementation and optimization of Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4 and IPv6
  • Implementing External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking
  • Implementing network redundancy using protocols including Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP)
  • Implementing internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT)
  • Describe the virtualization technology of servers, switches, and the various network devices and components
  • Implementing overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP)
  • Describe the components and concepts of wireless networking including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards
  • Describe the various wireless deployment models available, include autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture
  • Describe wireless roaming and location services
  • Describe how APs communicate with WLCs to obtain software, configurations, and centralized management
  • Configure and verify Extensible Authentication Protocol (EAP), WebAuth, and Pre-Shared Key (PSK) wireless client authentication on a WLC
  • Troubleshoot wireless client connectivity issues using various available tools
  • Troubleshooting Enterprise networks using services such as Network Time Protocol (NTP), Simple Network Management Protocol (SNMP), Cisco Internetwork Operating System (Cisco IOS®) IP Service Level Agreements (SLAs), NetFlow, and Cisco IOS Embedded Event Manager
  • Explain the use of available network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting
  • Configure secure administrative access for Cisco IOS devices using the Command-Line Interface (CLI) access, Role-Based Access Control (RBAC), Access Control List (ACL), and Secure Shell (SSH), and explore device hardening concepts to secure devices from less secure applications, such as Telnet and HTTP
  • Implement scalable administration using Authentication, Authorization, and Accounting (AAA) and the local database, while exploring the features and benefits
  • Describe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, endpoint security, personal firewalls, and other security features
  • Explain the purpose, function, features, and workflow of Cisco DNA Center™ Assurance for Intent-Based Networking, for network visibility, proactive monitoring, and application experience
  • Describe the components and features of the Cisco SD-Access solution, including the nodes, fabric control plane, and data plane, while illustrating the purpose and function of the Virtual Extensible LAN (VXLAN) gateways
  • Define the components and features of Cisco SD-WAN solutions, including the orchestration plane, management plane, control plane, and data plane
  • Describe the concepts, purpose, and features of multicast protocols, including Internet Group Management Protocol (IGMP) v2/v3, Protocol-Independent Multicast (PIM) dense mode/sparse mode, and rendezvous points
  • Describe the concepts and features of Quality of Service (QoS), and describe the need within the enterprise network
  • Explain basic Python components and conditionals with script writing and analysis
  • Describe network programmability protocols such as Network Configuration Protocol (NETCONF) and RESTCONF
  • Describe APIs in Cisco DNA Center and vManage

Prerequisites:

  • CCNA certification
  • Implementation of Enterprise LAN networks
  • Basic understanding of Enterprise routing and wireless connectivity
  • Basic understanding of Python scripting

 

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User: don.seguin

Instructor comments: Tim was a great.

Facilities comments: The classroom was great.

User: jrtrussell

Instructor comments: Awesome

Facilities comments: Great

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PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls (EDU-221)

  

 

Course Overview:  PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls (EDU-221) Training Class is a two-day course.  Students attending this course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama Management Server.  Upon completion of this course, administrators will understand the Panorama server’s role in managing and securing their overall network.  Network professionals will learn to use Panorama’s aggregated reporting to provide them with a holistic view of a network of Palo Alto Networks next-generation firewalls.  This is not a virtualized theoretical course.  This is hands-on, real world instruction, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk.  Real hardware per student for real experience and real skill development.

TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.  The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies.  Additionally, the instructor has taught several security appliance products and carries several SANS, ISC2, ISACA, Cisco, Unix, and Windows certifications.

Attendees to the PA-232: Palo Alto Networks Panorama Manage Multiple Firewalls (EDU-221) Training Course will receive TechNow approved course materials and expert instruction.

 

Dates/Locations: No Events

Duration: 2 days

Course Objectives:   Students attending this foundational-level training course will gain an in-depth knowledge of how to configure and manage their Palo Alto Networks Panorama Management Server.

Day 1

  • Module 0 – Introduction & Overview
  • Mod 1: Overview
    • Panorama Solution
    • Deployment Design
  • Mod 2: Initial Configuration
    • Interface Configuration
    • Setup Configurations
    • Device Deployment
    • Configuration Management
  • Mod 3: Templates
    • Templates Overview
    • Common Organization
    • Strategies
    • Configuring Templates
  • Mod 4: Device Groups
    • Device Groups
    • Objects
    • Policies
    • Device Group Commit

 

Day 2

  • Mod 5: Administration
    • Admin Roles and Access
    • Control
    • Commit Procedure
  • Mod 6: Logging and
    • Reporting
    • Logging
    • Application Command
    • Center
    • App-Scope
    • Correlation Objects
    • Reports
  • Mod 7: Log Collectors
    • Plan a Log Collection
    • Deployment
    • Distributed Data Collection
    • Log Deployment
    • Configure Dedicated Log
    • Collector
    • Managed Collector Groups
  • Mod 8: Business Continuity
    • Panorama High Availability
    • Collector Group
    • Redundancy
    • Export Configuration
    • Disk Installation

 

Prerequisites:

This course is in no way associated with Palo Alto Networks, Inc.

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TN-5425: Networking with Windows Server 2016

 

Course Overview:

Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”.  It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification. 

Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Plan and implement an IPv4 network
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Implement IPv6
  • Implement Domain Name System (DNS)
  • Implement and manage IP address management (IPAM)
  • Plan for remote access
  • Implement DirectAccess
  • Implement virtual private networks (VPNs)
  • Implement networking for branch offices
  • Configure advanced networking features
  • Implement Software Defined Networking

Prerequisites: 

  • A basic understanding of networking fundamentals
  • Experience working with Windows Server 2008 or Windows Server 2012
  • Experience working in a Windows Server infrastructure enterprise environment
  • Knowledge of the Open Systems Interconnection (OSI) model
  • Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
  • Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
  • Experience with and knowledge of Hyper-V and virtualization
  • Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10
  

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PP-244:CIPM + CIPP/E 4 Day GDPR Ready

PP-244: CIPM + CIPP/E 4 Day GDPR Ready

 

Course Overview:

A combined course of CIPM + CIPP/E. Achieving a CIPM credential shows that you have a comprehensive knowledge of how data protection programs should work across an organization. Combine with a CIPP/E credential and prove that you not only can manage a data protection program, but you understand the regulations that govern them.

With a CIPM and CIPP/E combined you’ll be uniquely equipped to fulfill the DPO requirements of the GDPR. The CIPP/E relates to the knowledge a DPO must have concerning the European legal framework of the legislation, and the CIPM provides theoretical aspects necessary to lead an organization’s data protection policy.

The General Data Protection Regulation (GDPR) takes effect in 2018. Among its mandates is the requirement to appoint a knowledgeable Data Protection Officer (DPO) tasked with monitoring compliance, managing internal data protection activities, training data processing staff, conducting internal audits and more. There’s a lot to know, there’s a lot at stake and there’s a lot of opportunity for data protection professionals with the right training and education. 

What’s Included:

  • Authorized courseware
  • 2 Exam vouchers
  • IAPP membership

**GDPR Regulation Mandated May 25, 2018**

Course Objectives:

See individual courses for details: PP-212: CIPP/E Certified Information Privacy Professional Europe and GDPR Compliance

See individual courses for details: PP-222 CIPM Certified Information Privacy Manager and GDPR Compliance

Attendees to PP-244: CIPM + CIPP/E 4 Day GDPR Ready will receive TechNow approved course materials and expert instruction, and certification test vouchers and certificate of course completion.

TechNow is a International Association of Privacy Professionals (IAPP) Partner, and utilizes official curriculum from International Association of Privacy Professionals (IAPP).

TechNow has taught security courses for over 20 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with international sales and compliance.

 

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Dates/Locations:

No Events

Duration: 4 Days

Course Content:

 

Prerequisites: None

Target Audience:

Data Protection Officers, Data Protection Managers, Auditors, Data Protection Lawyers, Records Managers, Information Officers, Legal Compliance Officers, Human Resource Officers, Security Manager, Information Manager, Anyone who uses processes and maintains personal data

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