IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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CT-205: A+ Certification Course

Course Overview:

CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems.  The A+ curriculum is excellent preparation for almost any computer related career or position.  This course lays the foundation for further study in networking and programming.  Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.

Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Identifying, Adding & Removing System Components
  • Installation, Configuring & System Optimization
  • Diagnosing & Troubleshooting Problems
  • Power Protection & Safety Procedures
  • Motherboards, Processors & Memory
  • Printers
  • Basic Networking
  • Operating System Fundamentals
  • Installation, Configuration & Upgrade
  • Diagnosing & Troubleshooting
  • Networks

Prerequisites:

  • None

Comments

Latest comments from students

User: whiggins29

Instructor comments: Very knowledgeable, very engaging.

User: jstuke12

Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.

Facilities comments: Facilities were outstanding.

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Welcome to TechNow!

Welcome to TechNow! The Leader in Information Security Training & Computer Training.

The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

TechNow also provides a variety of other popular trainings for the computer professional including Cisco, EC-Council, CompTIA, Unix/Linux and more.

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PP-244:CIPM + CIPP/E 4 Day GDPR Ready

PP-244: CIPM + CIPP/E 4 Day GDPR Ready

 

Course Overview:

A combined course of CIPM + CIPP/E. Achieving a CIPM credential shows that you have a comprehensive knowledge of how data protection programs should work across an organization. Combine with a CIPP/E credential and prove that you not only can manage a data protection program, but you understand the regulations that govern them.

With a CIPM and CIPP/E combined you’ll be uniquely equipped to fulfill the DPO requirements of the GDPR. The CIPP/E relates to the knowledge a DPO must have concerning the European legal framework of the legislation, and the CIPM provides theoretical aspects necessary to lead an organization’s data protection policy.

The General Data Protection Regulation (GDPR) takes effect in 2018. Among its mandates is the requirement to appoint a knowledgeable Data Protection Officer (DPO) tasked with monitoring compliance, managing internal data protection activities, training data processing staff, conducting internal audits and more. There’s a lot to know, there’s a lot at stake and there’s a lot of opportunity for data protection professionals with the right training and education. 

What’s Included:

  • Authorized courseware
  • 2 Exam vouchers
  • IAPP membership

**GDPR Regulation Mandated May 25, 2018**

Course Objectives:

See individual courses for details: PP-212: CIPP/E Certified Information Privacy Professional Europe and GDPR Compliance

See individual courses for details: PP-222 CIPM Certified Information Privacy Manager and GDPR Compliance

Attendees to PP-244: CIPM + CIPP/E 4 Day GDPR Ready will receive TechNow approved course materials and expert instruction, and certification test vouchers and certificate of course completion.

TechNow is a International Association of Privacy Professionals (IAPP) Partner, and utilizes official curriculum from International Association of Privacy Professionals (IAPP).

TechNow has taught security courses for over 20 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with international sales and compliance.

 

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Dates/Locations:

No Events

Duration: 4 Days

Course Content:

 

Prerequisites: None

Target Audience:

Data Protection Officers, Data Protection Managers, Auditors, Data Protection Lawyers, Records Managers, Information Officers, Legal Compliance Officers, Human Resource Officers, Security Manager, Information Manager, Anyone who uses processes and maintains personal data

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N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI)

Course Overview:

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR).

Attendees to N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI) will receive TechNow approved course materials, expert instruction, and prepare you to take the 300-410 Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI) exam.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6
  • Optimize classic EIGRP and named EIGRP for IPv4 and IPv6
  • Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6
  • Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments
  • Optimize OSPFv2 and OSPFv3 behavior
  • Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6
  • Implement route redistribution using filtering mechanisms
  • Troubleshoot redistribution
  • Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA)
  • Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments
  • Optimize MP-BGP in IPv4 and IPv6 environments
  • Troubleshoot MP-BGP for IPv4 and IPv6
  • Describe the features of Multiprotocol Label Switching (MPLS)
  • Describe the major architectural components of an MPLS VPN
  • Identify the routing and packet forwarding functionalities for MPLS VPNs
  • Explain how packets are forwarded in an MPLS VPN environment
  • Implement Cisco Internetwork Operating System (IOS®) Dynamic Multipoint VPNs (DMVPNs)
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Describe the tools available to secure the IPV6 first hop
  • Troubleshoot Cisco router security features
  • Troubleshoot infrastructure security and services

Prerequisites:

 

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