IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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P-325: Python Programming

Course Overview:

This is an introductory course into the Python scripting language.  This class uses a hands-on approach in teaching the Python language.  This course builds the prerequisite skills for TechNow's P-345: Python for Pentration Testers course.  Getting comfortable with Python is important to understanding how Python can be utilitized for offensive measures.

This course is hands-on with the instructor walking the students through many short examples to exemplify an objective.  Dexterity with the language comes through many small code examples to produce the desired result.  Students have fun acquiring points for all the code examples they get correct.  We must be having fun because TechNow is always amazed at how competitive students are in trying to acquire the most points!  

The instructor will focus on the level that each student is currently at, and ensure the student absorbs the subject matter.  Programming is not a daily tasking of administrators or offensive operators and TechNow understands that.  As an instructor led course TechNow is very successful in making Python accessible to those who do not live eat and breath programming.  If a student's ultimate goal is to attend a course like TechNow's P-345: Python for Pentration Testers course, then not being bogged down in the Python language is critical, and this course (P-325: Python Programming) meets that objective.

Recently we have introduced Raspberry Pi's and multiple sensors to the P-325: Python Programming course.  This enables the student to actually see productive results from their coding skills in the physical world!  Some examples that students create programs for are: Motion detectors, distance, temperature, cameras and keypads.

Attendees to P-325: Python Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • How Python Runs Programs
  • Introducing Python Object Types
    • Numeric Types
    • Dynamic Typing
  • Variables
  • Regular Expressions
  • Strings
  • Conditionals
    • if Tests and Syntax Rules
  • Lists and Dictionaries
  • Tuples and Files
  • Introducing Python Statements
  • Assignments, Expressions, and Prints
  • while and for Loops
  • Iterations and Comprehensions
  • Documentation
  • Function Basics
  • Built-In Functions
  • Scopes
  • Arguments
  • Modules
  • Module Packages and Importing
  • Classes and OOP
  • Operator Overloading
  • Recursion
  • Exception Coding Details
  • Exception Objects
  • Unicode and Byte Strings
  • Working with Raspberry Pi
    • Writing code for sensors

Prerequisites:

  • Experience with some form of programming is preferred

 

Comments

Latest comments from students

User: slewis8435

Instructor comments: Very good instructor - he was excited about the material, very knowledgeable, and explained things clearly.

Facilities comments: The facilities were fine - plenty of room for each student to set up an extra computer and have room for note taking

User: nathan.karras

Instructor comments: Instructor was extremely knowledgeable in programming and scripting. He encouraged students to explore and ask questions. He would work with individuals to troubleshoot lab problems sets. Would highly recommend as an instructor.

Facilities comments: Room got a little warn. Instructor purchased fans to cool things off for the class. Projector had over scan.

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Palo Alto Networks Firewall Training Course Lab

Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun.  When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks.  We then cable the switch to the Palo Alto Networks Firewall.  Each student gets their own Palo Alto Firewall Pod of hardware and software.  What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall.  The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services.  The Trust VLAN has Windows and Linux clients.  The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN.  All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.  

After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment.  Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed.  Using packet captures, custom APP-ID's  and custom signatures are generated.  Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response.  It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment.  In the end we have a good understanding of the Palo Alto Networks Firewall.

TN-765: Automating Administration with Windows Powershell

 

Course Overview:

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

 

  • Describe the functionality of Windows PowerShell and use it to run and find basic commands
  • Identify and run cmdlets for server administration
  • Work with Windows PowerShell pipeline
  • Describe the techniques Windows PowerShell pipeline uses
  • Use PSProviders and PSDrives to work with other forms of storage
  • Query system information by using WMI and CIM
  • Work with variables, arrays, and hash tables
  • Write basic scripts in Windows PowerShell
  • Write advanced scripts in Windows PowerShell
  • Administer remote computers
  • Use background jobs and scheduled jobs
  • Use advanced Windows PowerShell techniques

 

Course Prerequisites:

 

  • Experience with Windows networking technologies and implementation.
  • Experience with Windows Server administration, maintenance, and troubleshooting.

 

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TN-412: Artificial Intelligence Essentials (AI|E)

Course Description:

Artificial Intelligence Essentials (AIE) is a foundational AI literacy certification that builds practical understanding of AI and responsible use

The Artificial Intelligence Essentials (AIE) Course is designed to prepare learners for the newly Artificial Intelligence Essentials (AIE) exam. This hands-on program introduces professionals to core AI concepts, practical tools, and safe real-world applications. It equips learners to understand AI systems, use AI responsibly, and boost productivity across roles and industries

Participants will gain knowledge in understanding how AI systems work, where they are used, how they influence decision-making, and how they should be applied responsibly in everyday, professional, and organizational contexts. The course covers what AI is and what it is not, how data and models drive AI behavior, and how modern AI systems differ from traditional software. Learners develop the ability to interact effectively with AI tools, evaluate AI outputs with informed judgment, and apply responsible practices aligned with privacy, security, and global regulatory expectations.

By the end of the course, learners will be prepared to use AI confidently, safely, and productively while recognizing limitations, ethical risks, and broader societal impacts. It serves as a universal entry point before any technical, managerial, security, or governance specialization in AI.

Course Outline: 

01. Introduction to Artificial Intelligence

02. Everyday AI Tools and Use Cases

03. Building Blocks of AI

04. Prompt Crafting AI-Driven Interactions

05. AI Ethics and Responsible AI

Dates/Locations:

No Events