TN-245: Telecommunications Fundamentals

Course Overview:

This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.

Attendees to TN-245: Telecommunications Fundamentals will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • The Current State of the Telecom Industry
  • Telecom Service Providers
  • Digitalizing Voice
  • Communication Mediums and Multiplexing
  • Carrier Access: Customer-to-Carrier Connections
  • Broadband Access
  • Enterprise Networks
  • Carrier Transport Services
  • Data Communications and Packet-Switched Networks
  • Migrating Voice from Circuit-to-Packet-Switched Networks
  • Carrier Data Services
  • Ethernet Services
  • Remote Access Virtual Private Networks (VPNs)
  • Video Technology and Services
  • Current Mobile Wireless Services
  • Fixed Mobile Convergence (FMC)
  • Worldwide Interoperability for Microwave Access (WiMax)
  • Multimedia Subsystem (IMS)

Prerequisites:

  • None

 

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TN-512: Essential Business Analysis Course

Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment.  It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements.  The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and  40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Overview of Business Analysis Workshop
  • Eliciting Project Workshop
  • Case Study
  • Analyzing Requirements and Writing Case Studies
  • Case Study

Prerequisites:

  • None

 

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course

Course Overview:

This course is developed for those individuals seeking to pass the Project Management Institute’s PMI-ACP Exam. PMI Agile Certified Practitioner (PMI-ACP)® is one of the newest certifications offered by PMI and is expected to become the industry standard certification for agile over the next few years. The PMI-ACP® certification clearly illustrates to colleagues, organizations or even potential employers that students are ready and able to lead in this new age of product development, management, and delivery.

While preparing you for the exam, you will explore various approaches to agility including Scrum, Kanban, Lean, Extreme Programming (XP), and Test-Driven Development (TDD). By the end of the course, you’ll have mastered the practices and techniques that Agile practitioners use to improve team performance, resolve problems and engage in continuous process improvements and be equipped with job-ready skills.

This course provides students with 21 contact hours in agile practices to help attain the Project Management Institute (PMI)® credential.  PMI® and PMI-ACP® are registered marks of the Project Management Institute, Inc.

Attendees to PM-224: PMI Agile Certified Practitioner (PMI-ACP) Prep Course will receive TechNow approved course materials and expert instruction.

 

Dates/Locations:

Date/Time Event
08/11/2025 - 08/13/2025
08:00 -16:00 		PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course
TechNow, Inc, San Antonio TX
11/17/2025 - 11/19/2025
08:00 -16:00 		PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Agile Principles and Mindset
  • Value-driven delivery
  • Stakeholder engagement
  • Team performance
  • Adaptive planning
  • Problem detection and Resolution
  • Continuous Improvement

Prerequisites:

  • Secondary degree
  • 21 contact hours of training in agile practices
  • 12 months of general project experience within the last 5 years. A current PMP® or PgMP® will satisfy this requirement but is not required to apply for the PMI-ACP
  • 8 months of agile project experience within the last 3 years

 

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