IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-5425: Networking with Windows Server 2016

 

Course Overview:

Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”.  It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification. 

Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Plan and implement an IPv4 network
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Implement IPv6
  • Implement Domain Name System (DNS)
  • Implement and manage IP address management (IPAM)
  • Plan for remote access
  • Implement DirectAccess
  • Implement virtual private networks (VPNs)
  • Implement networking for branch offices
  • Configure advanced networking features
  • Implement Software Defined Networking

Prerequisites: 

  • A basic understanding of networking fundamentals
  • Experience working with Windows Server 2008 or Windows Server 2012
  • Experience working in a Windows Server infrastructure enterprise environment
  • Knowledge of the Open Systems Interconnection (OSI) model
  • Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
  • Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
  • Experience with and knowledge of Hyper-V and virtualization
  • Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10
  

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Your organization needs qualified professionals who can design, implement, and operate Cisco multiprotocol internet works.  With Cisco training from TechNow, you can gain the knowledge and experience your organization needs to succeed.

TechNow’s Cisco Training and Certification Career Path takes students from the fundamentals of networking through a complete line of Cisco courses designed to give students the knowledge and experience they need to master Cisco networking skills in a fast, thorough, and efficient manner.

Our Cisco training courses will prepare you for your work towards Cisco certification.  With years of experience in the Cisco training environment, TechNow can lead you through a dynamic experience to prepare you for Cisco certification.

A list of our Cisco Courses.

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N-485: In-Depth Securing Networks with Cisco Firepower Threat Defense NGFW

Course Overview:

An in-depth course on how to use and configure Cisco Firepower Threat Defense technology,  from device setup and configuration and including routing, high availability, Firepower Threat Defense migration, traffic control, and Network Address Translation (NAT).  Students implement advanced Next Generation Firewall (NGFW) and Next Generation Intrusion Prevention System (NGIPS) features, including network intelligence, file type detection, network based malware detection, and deep packet inspection.
Students will also learn how to configure site to site VPN, remote access VPN, and SSL decryption before moving on to detailed analysis, system administration, and troubleshooting.  This course combines lecture materials and hands on labs throughout to make sure that students are able to successfully deploy and manage the Cisco Firepower system.

It is a five-day instructor-led course that is aimed at providing network security engineers with the knowledge and skills that are needed to implement and maintain perimeter solutions that are based on Cisco Firepower security appliances. At the end of the course, students will be able to reduce risk to their IT infrastructure and applications using Cisco Firepower security appliance features, and provide detailed operations support for the Firepower appliance.

Attendees to N-485: In-Depth Securing Networks with Cisco Firepower Threat Defense NGFW will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Understand Sourcefire, Firepower 6.2, FireAMP, and Firepower Threat Defense (FTD)
  • Configure the Firepower Management Center (FMC)
  • Raise you confidence managing the Firepower Manager and Firepower tThreat Defense (FTD)
  • Describe the Cisco Firepower Systems infrastructure
  • Navigate the user interface and administrative features of the Cisco Firepower 6.2 system, including advanced analysis and reporting functionality to properly assess threats
  • Describe the System Configuration and Health policies and implement them
  • Describe the role Network Discovery (Firepower) technology plays in the Cisco devices
  • Describe, create, and implement objects for use in Access Control policies
  • Create DNS and URL policies and configure Sinkholes
  • Configure FTD policies such as Platform, Routing, Interface, Zones, PreFilter, QoS, NAT and Flex Config!
  • Describe advanced policy configuration and Firepower system configuration options
  • Configure Malware Policies to find and stop Malware
  • Understand Security Intelligence, and how to configure SI to stop attacks NOW!
  • Configure policies to find and stop Ransomware
  • Understand how to fine tune IPS policies
  • Understand how to find tun Snort Preprocessor policies (NAP)
  • Configure Correlation events, white rules, traffic profiles and create respective events and remediate them
  • Analyze events
  • Create reporting templates and schedule them
  • Configure backups, rule updates, Firepower Recommendations, URL updates, and more to run every week automatically
  • Set up external authentication for users using LDAP/Realms
  • Configuring system integration, realms, and identity sources
  • Configure FMC domains and implement them
  • Configure FTD HA with two FTD devices
  • SSL Policy – decrypt your traffic
  • AnyConnect and Site-to-Site VPN
  • Understand network and host based AMP.  Configure and analyze host based AMP
  • Understand Cisco Identity Services Engine (ISE)
  • Configure ISE and integrate with Cisco FMC identity policy using PxGrid

Prerequisites:

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TN-822: Certified Information Systems Auditor (CISA) Seminar

Course Overview:

The mark of excellence for a professional certification program is the value and recognition it bestows on the individual who achieves it.  The technical skills & practices the CISA promotes and evaluates are the building blocks of success in the field. Possessing the CISA designation demonstrates proficiency and is the basis for measurement in the profession.  With a growing demand for professionals possessing IS audit, control and security skills, CISA has become a preferred certification program by individuals and organizations around the world.  CISA certification signifies commitment to serving an organization and the IS audit, control and security industry with distinction.  This course will help the student prepare to obtain this credential.

Attendees to TN-822: Certified Information Systmes Auditor (CISA) Seminar will receive TechNow approved course materials and expert instruction.

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Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Information Systems Auditing Process (18%)
    • Providing industry-standard audit services to assist organizations in protecting and controlling information systems, Domain-1 affirms your credibility to offer conclusions on the state of an organization’s IS/IT security, risk and control solutions.
  • Governance & Management of IT (18%)
    • This domain confirms to stakeholders your abilities to identify critical issues and recommend enterprise-specific practices to support and safeguard the governance of information and related technologies.
  • Information Systems Acquisition, Development & Implementation  (12%)
    • Domains 3 and 4 offer proof not only of your competency in IT controls, but also your understanding of how IT relates to business.
  • Information Systems Operation & Business Resilience (26%)
    • Domains 3 and 4 offer proof not only of your competency in IT controls, but also your understanding of how IT relates to business.s.
  • Protection of Information Assets  (26%)
    • Cybersecurity now touches virtually every information systems role, and understanding its principles, best practices and pitfalls is a major focus within Domain 5.

Prerequisites:

A minimum of five years of professional information systems auditing, control & security work experienced is required.  Experience must have been gained within the 10-year period preceding the application date for certification, or within five years from the date of initially passing the examination.

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User: fsarisen

Instructor comments: Thank you Tim for all the great information! I am confident that I'll do well on the ICND exam.

User: storoy30

Instructor comments: The instructor, Tim Burkard, was very knowledgeable on the course material and skilled at explain more complex ideas.

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