IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-515: Implementing Cybersecurity and Information Assurance Methodologies

Course Overview:

Learn to protect yourself and your company against hackers, by learning their tools and techniques, and then testing your network. This course is heavily based on Kali and primarily on Metasploit. In TN-515: Implementing Cybersecurity and Information Assurance Methodologies class you will learn the step by step process that hackers use to assess your enterprise network, probe it & hack into it, utilizing a mixed-platform target environment including Windows, Linux, Solaris, and Cisco. This course is 90% hacking, but defenses for demonstrated hacks will be discussed. If you want to know the ins and outs of the hacks presented in this course, then this is the course for you.

Attendees to TN-515: Implementing Cybersecurity and Information Assurance Methodologies Class Attendees will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Introduction to Pen Testing using the PTES model
Metasploit Basics
- MSFconsole, MSFcli, Armitage, MSFpayload, MSFencode, NasmShell
Intelligence Gathering
- Nmap, Databases in Metasploit, Port Scanning with Metasploit
Quick Intro to Ruby
- Writing a simple Ruby script to create a custom scanner
Vulnerability Scanning
- Importing Nessus Results
- Scanning with Nessus from Within Metasploit
Exploitation
- Using the Metasploit Framework and console to exploit
Meterpreter
- Compromising a Windows System
- Attacking MS SQL, xp_cmdshell
- Dumping Usernames and Passwords, extracting and dumping hashes
- Pass the Hash and Token Impersonation
- Pivoting
- Railgun
- Using Meterpreter Scripts: Migrating a process, Killing AV, Persistence
Avoiding Detection
- Creating Stand-Alone Binaries with MSFpayload
- Encoding with MSFencode and Packers (go Green Bay:)
Exploitation Using Client Side Attacks
- Introduction to Immunity Debugger
- Using Immunity Debugger to Decipher NOP Shellcode
Metasploit Auxiliary Modules
Social Engineer Toolkit (SET)
- Spear-Phishing, Web Attack
- Creating a Multipronged Attack
Creating Your Own Module
- Adapt an existing Module
- Add some PowerShell and Run the Exploit
Meterpreter Scripting
Capture The Flag Exercise

Prerequisites:

This is an advanced Cybersecurity and Information Assurance Course which requires basic Windows & UNIX competency
Certification or 2 years of experience in these operating systems is highly recommended
An understanding of TCP/IP

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PL-115: Fundamentals of Computer Programming

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Writing Simple Programs Data Types, Constants, & Variables
Screen Output & Keyboard Input
Expressions
Decision Making
Looping
Subroutines
Debugging
Data Collections – Arrays
Data Collections – Classes Working with Files

Prerequisites:

This course is for students starting out in programming. No programming experience is required.

Comments

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User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.

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TN-5455: Managing Windows Environments with Group Policy

Course Overview:

In this course-currently the only offering in the market devoted to Group Policy training-you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and learn to control and manage computer systems and domain users running Windows Server and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks.

Attendees to TN-5455: Managing Windows Environments with Group Policy will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 5 days

Course Objectives:

Features and functions of Group Policy
Use Group Policy management tools to manage security policies
Design a Group Policy infrastructure
Group Policy processing architecture
Back up, restore, import, and copy Group Policy Objects through the Group Policy
Management Console
Use Windows PowerShell to manage Group Policy
Implement security using Group Policy
Configure the desktop environment with Group Policy
Configure roaming profiles and Folder Redirection
Assign and publish software packages
Implement AppLocker and software restriction policies
Create and deploy Administrative Templates
Configure Group Policy preferences

Course Prerequisites:

Experience with the Microsoft Windows Server 2008/12 environments and a fundamental understanding of Active Directory

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N-315: Cisco Secure Virtual Private Networks

Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
Routing on the VPN 3000
Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
The Cisco VPN Client Firewall Feature
Configuring the Cisco 3002 Hardware Client for Remote Access
Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
Configuring LAN-to-LAN VPNs on the Cisco 3000
Network Monitoring & Administration Troubleshooting

Prerequisites:

Students who attend this advanced course must have experience in configuring Cisco IOS software
CCNA certification
Basic knowledge of the Windows operations system
Familiarity with the networking & security terms & concepts

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