IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

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PL-115: Fundamentals of Computer Programming

 

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java.  In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Writing Simple Programs Data Types, Constants, & Variables
  • Screen Output & Keyboard Input
  • Expressions
  • Decision Making
  • Looping
  • Subroutines
  • Debugging
  • Data Collections – Arrays
  • Data Collections – Classes Working with Files

Prerequisites:

  • This course is for students starting out in programming.  No programming experience is required.

 

Comments

Latest comments from students

User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.

 

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TN-5425: Networking with Windows Server 2016

 

Course Overview:

Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”.  It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification. 

Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Plan and implement an IPv4 network
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Implement IPv6
  • Implement Domain Name System (DNS)
  • Implement and manage IP address management (IPAM)
  • Plan for remote access
  • Implement DirectAccess
  • Implement virtual private networks (VPNs)
  • Implement networking for branch offices
  • Configure advanced networking features
  • Implement Software Defined Networking

Prerequisites: 

  • A basic understanding of networking fundamentals
  • Experience working with Windows Server 2008 or Windows Server 2012
  • Experience working in a Windows Server infrastructure enterprise environment
  • Knowledge of the Open Systems Interconnection (OSI) model
  • Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
  • Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
  • Experience with and knowledge of Hyper-V and virtualization
  • Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10
  

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TN-835: Certified in Risk and Information Systems Control (CRISC) Preparation Seminar

Course Overview:

Certified in Risk and Information Systems Control (CRISC), is for professionals responsible for an organization's risk management program.  Students looking to acquire CRISC qualify themselves as IT security analyst, security engineer architect, information assurance program manager and senior IT auditor.  CRISC certified professionals manage risk, design and oversee response measures, monitor systems for risk, and ensure the organization's risk management strategies are met.

The CRISC exam will primarily align with the terminology and concepts described in The Risk IT Framework, The Risk IT Practioner Guide, and COBIT 5.  This will include applications in the evaluation and monitoring of IT-based risk, as well as the design and implementation of IS controls. 

The CRISC exam covers four domains that are periodically updated to reflect the changing needs of the profession:

  • Domain 1: Risk Identification 
  • Domain 2: Risk Assessment
  • Domain 3: Risk Response and Mitigation
  • Domain 4: Risk and Control Monitoring and Reporting

This course is designed to assist in your exam preparation for the CRISC exam.

Attendees to TN-835: Certified in Risk and Information Systems Control (CRISC) Seminar will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Risk IT Framework—Purpose and Principles
  • Essentials of Risk Governance, Evaluation, and Response
  • Risk and Opportunity Management Using CobiT, Val IT and Risk IT
  • The Risk IT Framework Process Model Overview
  • Managing Risk in Practice—The Practitioner Guide Overview
  • Overview of the Risk IT Framework Process Model 
  • The Risk IT Framework

Prerequisites:

A minimum of at least three (3) years of cumulative work experience performing the tasks of a CRISC professional across at least three (3) CRISC domains is required for certification. There are no substitutions or experience waivers.

Comments

Latest comments from students

User: tracycampbell

Instructor comments: Dave had great command of the class and the flow of information. The lessons seem relevant to the exam and the course material should assist greatly with passing. As a bonus, his breakdown of PKI helped with my current job requirements.

Facilities comments: The Home2Suites by Hilton was FANTASTIC!

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