IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/20/2026 - 01/23/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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P-325: Python Programming

Course Overview:

This is an introductory course into the Python scripting language.  This class uses a hands-on approach in teaching the Python language.  This course builds the prerequisite skills for TechNow's P-345: Python for Pentration Testers course.  Getting comfortable with Python is important to understanding how Python can be utilitized for offensive measures.

This course is hands-on with the instructor walking the students through many short examples to exemplify an objective.  Dexterity with the language comes through many small code examples to produce the desired result.  Students have fun acquiring points for all the code examples they get correct.  We must be having fun because TechNow is always amazed at how competitive students are in trying to acquire the most points!  

The instructor will focus on the level that each student is currently at, and ensure the student absorbs the subject matter.  Programming is not a daily tasking of administrators or offensive operators and TechNow understands that.  As an instructor led course TechNow is very successful in making Python accessible to those who do not live eat and breath programming.  If a student's ultimate goal is to attend a course like TechNow's P-345: Python for Pentration Testers course, then not being bogged down in the Python language is critical, and this course (P-325: Python Programming) meets that objective.

Recently we have introduced Raspberry Pi's and multiple sensors to the P-325: Python Programming course.  This enables the student to actually see productive results from their coding skills in the physical world!  Some examples that students create programs for are: Motion detectors, distance, temperature, cameras and keypads.

Attendees to P-325: Python Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • How Python Runs Programs
  • Introducing Python Object Types
    • Numeric Types
    • Dynamic Typing
  • Variables
  • Regular Expressions
  • Strings
  • Conditionals
    • if Tests and Syntax Rules
  • Lists and Dictionaries
  • Tuples and Files
  • Introducing Python Statements
  • Assignments, Expressions, and Prints
  • while and for Loops
  • Iterations and Comprehensions
  • Documentation
  • Function Basics
  • Built-In Functions
  • Scopes
  • Arguments
  • Modules
  • Module Packages and Importing
  • Classes and OOP
  • Operator Overloading
  • Recursion
  • Exception Coding Details
  • Exception Objects
  • Unicode and Byte Strings
  • Working with Raspberry Pi
    • Writing code for sensors

Prerequisites:

  • Experience with some form of programming is preferred

 

Comments

Latest comments from students

User: slewis8435

Instructor comments: Very good instructor - he was excited about the material, very knowledgeable, and explained things clearly.

Facilities comments: The facilities were fine - plenty of room for each student to set up an extra computer and have room for note taking

User: nathan.karras

Instructor comments: Instructor was extremely knowledgeable in programming and scripting. He encouraged students to explore and ask questions. He would work with individuals to troubleshoot lab problems sets. Would highly recommend as an instructor.

Facilities comments: Room got a little warn. Instructor purchased fans to cool things off for the class. Projector had over scan.

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TN-5320: Microsoft Modern Desktop Administrator

 

 

 

 

Course Overview:

Learn how a Modern Desktop Administrators deploys, configures, secures, manage, and monitors devices and client applications in an enterprise environment. This is a hands-on, instructor led Bootcamp focusing on the real world responsibilities of a Modern Desktop Administrator and covering the information needed for the certification exams, which are administered while attending.

If you’ve passed Exam 70-698: Configuring Windows 10 (retired March 31, 2019) you only need to take MD-101 to earn this new certification.

This certification is one of the workload administrator certification required for the Microsoft 365 Certified: Enterprise Administrator Expert certification.

Dates/Locations:

No Events

Duration: 10 Days

Course Content:

    • Module 01. Installing Windows
    • Module 02. Updating Windows
    • Module 03. Post-Installation Configuration and Personalization
    • Module 04. Configuring Peripherals and Drivers
    • Module 05. Configuring Networks
    • Module 06. Configuring Storage
    • Module 07. Managing Apps in Windows 10
    • Module 08. Configuring Authorization & Authentication
    • Module 09. Configuring Data Access and Usage
    • Module 10. Configuring Advanced Management Tools
    • Module 11. Supporting the Windows 10 Environment
    • Module 12. Troubleshooting the Windows OS
    • Module 13. Troubleshooting Files & Applications
    • Module 14. Troubleshooting Hardware and Drivers
    • Module 15. Planning an Operating System Deployment Strategy
    • Module 16. Implementing Windows 10
    • Module 17. Managing Updates for Windows 10
    • Module 18. Device Enrollment
    • Module 19. Configuring Profiles
    • Module 20. Application Management
    • Module 21. Managing Authentication in Azure AD
    • Module 22. Managing Devices and Device Policies
    • Module 23. Managing Security

 

Prerequisites:

      • Microsoft 365 Certified Fundamentals (M-MS900)

Target Audience:

IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.

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PA-242: Palo Alto Networks Firewall Manage Cyberthreats (EDU-231)

  

 

Course Overview:  PA-242: Palo Alto Networks Firewall Manage Cyberthreats (EDU-231) Training Class is a two-day course that teaches students strategies in defense against cyberthreats.  Successful completion of this course enables administrators to better understand the threat landscape.  This is not a virtualized theoretical course.  This is hands-on, real world instruction, directly relevant to the DoD and Commercial implementations of Palo Alto Networks next-generation firewalls.

Each student is issued a physical Palo Alto firewall and a Cisco layer 3 switch at their desk.  Real hardware per student for real experience and real skill development.  TechNow provides a very comprehensive client infrastructure that includes Windows, Linux, and multiple packet sniffer agents.

The instructor for this course has been a lead in Unix kernel development to implement firewall and intrusion detection technologies.  Additionally, the instructor has taught several security appliance products and carries several SANS, ISC2, ISACA, Cisco, Unix, and Windows certifications.

Attendees to the PA-242: Palo Alto Networks Firewall Manaage Cyberthreats  (EDU-231) Training Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 days

Course Objectives:   Students attending this training course will gain an understanding of cyberthreats and their characteristics.  Students will learn how to manage cyberthreats using security policies, profiles, and signatures to protect their network against emerging threats.

Day 1

  • Mod 1: Threat Landscape
    • Advanced Persistent
    • Threats
    • Data Breaches and Tactics
    • Threat Management
    • Strategies
  • Mod 2: Integrated
    • Approach to Threat
    • Protection
    • Integrated Approach to
    • Protection
    • Next-Generation Firewall
    • Advanced Endpoint
    • Protection
  • Mod 3: Network Visibility
    • Zero Trust Model
    • SSL Decryption
    • Decryption Policy
  • Mod 4: Reducing the Attack
    • Surf
    • ection

 

Day 2

  • Mod 5: Handling Known
    • Threats
    • WildFire Analysis
    • Security Profiles
  • Mod 6: Handling Unknown
    • Traffic and Zero-Day Exploits
    • WildFire
    • Researching Threat Events
    • Identifying Unknown
    • Applications
  • Mod 7: Investigating
    • Breaches
    • Identify IOCs Using
    • App-Scope
    • Log Correlation
    • Finding Infected Host
  • Mod 8: Using Custom
    • Signatures
    • Creating Custom App-IDs
    • Threat Signatures

A

Prerequisites:

  • Students must complete the PA-213: Install, Configure, and Manage course
  • Understanding of network concepts, including routing, switching, and IP addressing
  • In-depth knowledge of port-based security and security technologies such as IPS, proxy, and content filtering

This course is in no way associated with Palo Alto Networks, Inc.

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DoD 8570

DoD 8570 Training

The Department of Defense requires that all information assurance personnel must become compliant with IT and security certification standards.

DoD 8570 training, also called Information Assurance training, is available through TechNow to provide you with the certification that is required.  Your DoD 8570 training  ( information assurance training ) at TechNow will provide you with all of the courses necessary to receive your DoD 8570.01-M certification.

Ongoing open enrollment through TechNow is available for our DoD 8570.01-M courses.

Please review the full & updated DoD approved IA baseline certifications aligned to each category & level of the IA workforce.


 

 

For further information or to schedule for classes, call us at 800-324-2294

 

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