IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
01/20/2026 - 01/23/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-999: Reverse Engineering Malware Course

Course Overview:

This course is designed for professionals that are expected to do malware analysis. A skills focus enables the student to better absorb the subject matter and perform successfully on the job. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics Reverse Engineering Malware.

Attendees to TN-999: Reverse Engineering Malware will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Toolkit and Lab Assembly
Malware Code and Behavioral Analysis Fundamentals
Malicious Static and Dynamic Code Analysis
Collecting/Probing System and Network Activities
Analysis of Malicious Document Files
Analyzing Protected Executables
Analyzing Web-Based Malware
DLL Construction and API Hooking
Common Windows Malware Characteristics in x86 Assembly
Unpacking Protected Malware
In-Depth Analysis of Malicious Browser Scripts, Flash Programs and Office
In-Depth Analysis of Malicious Executables
Windows x86 Assembly Code Concepts for Revers-Engineering Memory Forensics for Rootkit Analysis

Prerequisites:

Strong understanding of core systems and network concepts
Exposure to programming and assembly concepts
Comfortable with command line access

Comments

Latest comments from students

User: marcus.osullivan

Instructor comments: Good stuff. I like the beginning half where there was help from an additional instructor to facilitate fixing computer errors that inevitably popped up.

Facilities comments: The baby deer were neat! I like the resort.

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TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs)

Course Overview:

This course, TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs), covers the two main objectives for those entering the wireless world, understanding the technology & addressing its security. TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) takes advantage of the student’s existing expertise to provide a challenging introductory course. Covering a broad range of wireless networking topics & an introduction on how to secure a wireless LAN from hackers. To insure wireless availability you need to understand proper design choices & administration practices. To protect valuable information on your network you need to know how attacks occur & techniques used to secure your wireless network.

Attendees to TN-305: Designing, Implementing, Administering and Securing Wireless Local Area Networks (LANs) will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Radio Frequency (RF) Fundamentals
Spread Spectrum Technologies
802.11 Network Architecture
Physical & MAC Layers
Hardware Installation, Configuration, & Management
Antennas & Accessories
Wireless Network Management
Troubleshooting Wireless LANs
Site Surveying
Wireless LAN Security
Organizations & Standards

Prerequisites:

Attendees should have network administration skills. These skills can be obtained through TechNow’s N-205 & N-305: CCNA/ICND Training program or our highly respected cross platform TN-385: TCP/IP Analysis & Implementation course.

Comments

Latest comments from students

User: TMPRIESTLEY

Instructor comments: The instructor was very well versed on the topic and knew how to apply it to real-life examples. He led the labs and was very excited about the topic which kept the interest of myself and other class members. Sometimes his volume level was a little high- however the room the class was in was very small. Too small for a big personality!

Facilities comments: I was unaware of the facility changes, but that was at no fault of anyone since I was a drop-in for the course. They were very helpful and quick to mediate the issue.

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TN-825: Certified Information Security Manager (CISM) Seminar

Course Overview:

The Certified Information Security Manager (CISM) certification program is developed specifically for experienced information security managers & those who have information security management responsibilities. The CISM certification is for the individual who manages, designs, oversees and/or assesses an enterprise’s information security (IS). The CISM certification promotes international practices & provides executive management with assurance that those earning the designation have the required experience & knowledge to provide effective security management & consulting services. Individuals earning the CISM certification become part of an elite peer network, attaining a one-of-a-kind credential. The CISM job practice also defines a global job description for the information security manager & a method to measure existing staff or compare prospective new hires.

This course is designed to assist in your exam preparation for the CISM exam.

Attendees to TN-825: Certified Information Security Manager (CISM) Seminar will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
02/23/2026 - 02/27/2026 08:00 -16:00	TN-825: Certified Information Security Manager (CISM) Seminar TechNow, Inc, San Antonio TX
08/17/2026 - 08/21/2026 08:00 -16:00	TN-825: Certified Information Security Manager (CISM) Seminar TechNow, Inc, San Antonio TX
11/16/2026 - 11/20/2026 08:00 -16:00	TN-825: Certified Information Security Manager (CISM) Seminar TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

Information Security Governance (24%)
Establish and/or maintain an information security governance framework and supporting processes to ensure that the information security strategy is aligned with organizational goals and objectives
Information Risk Management (30%)
Manage information risk to an acceptable level based on risk appetite to meet organizational goals and objectives
Information Security Program Development and Management (27%)
Develop and maintain an information security program that identifies, manages and protects the organization’s assets while aligning to information security strategy and business goals, thereby supporting an effective security posture
Information Security Incident Management (19%)
Plan, establish and manage the capability to detect, investigate, respond to and recover from information security incidents to minimize business impact

Prerequisites:

A minimum of five years of information security work experience, with a minimum of three years of information security management work experience in three or more of the job practice analysis areas.

Comments

Latest comments from students

User: tracycampbell

Instructor comments: Dave had great command of the class and the flow of information. The lessons seem relevant to the exam and the course material should assist greatly with passing. As a bonus, his breakdown of PKI helped with my current job requirements.

Facilities comments: The Home2Suites by Hilton was FANTASTIC!

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DO-375: Automation with Ansible and Ansible Tower

Course Overview:

Through hands-on labs, you will learn to automate system administration tasks on managed hosts with Ansible, learn how to write Ansible playbooks to standardize task execution, and manage encryption for Ansible with Ansible Vault. This course will also teach you how to deploy and use Red Hat® Ansible Tower to centrally manage existing Ansible projects, playbooks, and roles; perform basic maintenance and administration of the Ansible Tower installation; and configure users and teams and use them to control access to systems, projects, and other resources through role-based access controls. You will learn to use Ansible Tower’s visual dashboard to launch, control, and monitor Ansible jobs; use the Ansible Tower application programming interface (API) to launch jobs from existing templates; automatically schedule Ansible jobs; and dynamically update host inventories.

Course Objectives:

Install and troubleshoot Ansible on central nodes and managed hosts
Automate administration tasks with Ansible playbooks and ad hoc commands
Write effective Ansible playbooks
Protect sensitive data used by tasks with Ansible Vault.
Install and configure Ansible Tower for enterprise Ansible management
Use Ansible Tower to control access to inventories and machine credentials by users and teams
Create job templates in Ansible Tower to standardize playbook execution.
Centrally launch playbooks and monitor and review job results with Ansible Tower

Course Outline:

Introduce Ansible
Deploy Ansible
Implement playbooks
Manage variables and inclusions
Implement task control
Implement Jinja2 templates
Implement roles
Configure complex playbooks
Implement Ansible Vault
Troubleshoot Ansible
Install Ansible Tower and describe Ansible Tower’s architecture
Create users and teams for role-based access control
Create and manage inventories and credentials
Manage projects for provisioning with Ansible Tower
Construct advanced job workflows
Update inventories dynamically and compare inventory members
Maintenance and administration of Ansible Tower

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

Become a Red Hat Certified System Administrator, or demonstrate equivalent experience

Target Audience:

This course is designed for Linux system administrators, cloud administrators, and network administrators needing to automate configuration management, application deployment, and intraservice orchestration at an enterprise scale.