Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
09/08/2026 - 09/11/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students


 

Liked the class?  Then let everyone know!

 

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java.  In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Writing Simple Programs Data Types, Constants, & Variables
  • Screen Output & Keyboard Input
  • Expressions
  • Decision Making
  • Looping
  • Subroutines
  • Debugging
  • Data Collections – Arrays
  • Data Collections – Classes Working with Files

Prerequisites:

  • This course is for students starting out in programming.  No programming experience is required.

 

Comments

Latest comments from students


User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.


User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.


 

Liked the class?  Then let everyone know!

Course Overview:

 Cisco DoD Comply-to-Connect (C2C) course teaches you how to implement and deploy a Department of Defense (DoD) Comply-to-Connect network architecture using Cisco Identity Services Engine (ISE). This training covers implementation of 802.1X for both wired and wireless devices and how Cisco ISE uses that information to apply policy control and enforcement. Additionally, other topics like supplicants, non-supplicants, ISE profiler, authentication, authorization, and accounting (AAA) and public key infrastructure (PKI) support, reporting and troubleshooting are covered. Finally, C2C specific use case scenarios are covered.

This training also earns you 32 Continuing Education (CE) credits toward recertification.

Dates/Locations:

No Events

Duration: 5 days

 

Course Outline: 

Section 1: C2C Fundamentals

  • Comply to Connect Overview
  • From C2C to ZTA
  • Steps to Implement C2C

Section 2: Cisco Identity-Based Networking Services

  • Cisco IBNS Overview
  • AAA Role in Cisco IBNS
  • Compare Cisco IBNS and Cisco ISE Solutions
  • Explore Cisco IBNS Architecture Components

Section 3: Introducing Cisco ISE Architecture

  • Cisco ISE as a Network Access Policy Engine
  • Cisco ISE Use Cases
  • Cisco ISE Functions

Section 4: Introducing Cisco ISE Deployment

  • Cisco ISE Deployment Models
  • Cisco ISE Licensing and Network Requirements
  • Cisco ISE Context Visibility Features
  • New Features in Cisco ISE 3.X

Section 5: Introducing Cisco ISE Policy Enforcement Components

  • 802.1X for Wired and Wireless Access
  • MAC Authentication Bypass for Wired and Wireless Access
  • Identity Management
  • Active Directory Identity Source
  • Additional Identity Sources
  • Certificate Services

Section 6: Introducing Cisco ISE Policy Configuration

  • Cisco ISE Policy
  • Cisco ISE Authentication Rules
  • Cisco ISE Authorization Rules

Section 7: PKI and Advanced Supplicants

  • Public Key Infrastructure (PKI)
  • TEAP in Comply to Connect (C2C)
  • Secure Client ISE features and Configuration for C2C

Section 8: Introducing the Cisco ISE Profiler

  • Web Access with Cisco ISE
  • ISE Profiler
  • Cisco ISE Probes
  • Profiling Policy
  • Custom Attributes in Profile

Section 9: Introducing Cisco ISE Endpoint Compliance Services

  • Endpoint Compliance Services Overview

Section 10: Configuring Client Posture Services and Compliance

  • Client Posture Services and Provisioning Configuration

Section 11: Introducing Profiling Best Practices and Reporting

  • Profiling Best Practices

Section 12: C2C Use Cases

  • Cisco CX ISE Reporting Tool
  • ISE Reporting
  • ISE Hardening
  • Profiling Best Practices for C2C

Section 13: C2C Third-Party Integrations-Tenable

  • Tenable Use Case
  • Tenable Overview and Capabilities
  • Tenable Integration Prerequisites
  • Tenable Integration Configuration
  • Policy Design
  • Policy Enforcement
  • Enforcement Verification

Section 14: C2C Third-Party Integrations-MECM

  • MECM Use Case
  • MECM Overview and Capabilities
  • MECM Integration Prerequisites
  • MECM Integration Configuration
  • Policy Design
  • Policy Enforcement
  • Enforcement Verification

Section 15: C2C Third-Party Integrations-Trellix

  • Trellix Use Case
  • Trellix Overview and Capabilities
  • Trellix Integration Prerequisites
  • Trellix Integration Configuration
  • Policy Enforcement
  • Enforcement Verification

Section 16: Troubleshooting Cisco ISE Policy and Third-Party NAD

  • Cisco ISE Third-Party Network Access Device Support
  • Troubleshooting Cisco ISE Policy Configuration

Section 17: Exploring Cisco TrustSec

  • Cisco TrustSec Overview
  • Cisco TrustSec Enhancements
  • Cisco TrustSec Configuration

Section 18: Working with Network Access Devices

  • Reviewing AAA
  • Cisco ISE TACACS+ Device Administration
  • Configuring TACACS+ Device Administration
  • TACACS+ Device Administration Guidelines and Best Practices

 

Course Prerequisites: 

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

  • Familiarity with 802.1X
  • Familiarity with Microsoft Windows Operating Systems
  • Familiarity with Cisco IOS CLI for wired and wireless network devices
  • Familiarity with Cisco Identity Service Engine

TechNow, Inc., a training company, was founded in 1990.  TechNow celebrates 35 years of regularly scheduled commercial training delivery in 2025 and has evolved into a global training company that is dynamic and able to customize our training to meet the needs of our customers.  Our focus is hands-on, skills-based hardware/software and security training for those who want stay current with today’s ever-changing technologies.  We are a Pearson Vue Testing Center and have developed a proven testing program, including mobile testing, that ends with certification at the end of many of our courses.  Our courses are taught by professional educators and experts in their respective fields and bring to the classroom a wealth of knowledge from the “real world”.  Our customers include many Fortune 500 companies as well as the Department of Defense, Federal Government, and Intelligence Agencies.

At TechNow our goal is to help you achieve your goals and we strive for 100% customer service and satisfaction.  TechNow‘s certification pass rate is the highest in the industry.  Our web-site and our professional training advisors will assist you with selecting courses that help meet your organization’s objectives and the right career path to stay competitive in today’s market.

To learn more about TechNow or to schedule your training, call us at 800-324-2294.

in   

The Microsoft platform is arguably the largest component in any IT architecture, and rate of change in this arena makes training in the Microsoft platform a must.  TechNow can and does teach the entire gamut of Microsoft technologies, from Servers to application development. 

Here is a list of all of our Microsoft courses:

in