Course Overview:
This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment. It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements. The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and 40% lab time.
Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Overview of Business Analysis Workshop
- Eliciting Project Workshop
- Case Study
- Analyzing Requirements and Writing Case Studies
- Case Study
Prerequisites:
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Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time |
Event |
12/08/2025 - 12/11/2025
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
01/20/2026 - 01/23/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
04/07/2026 - 04/10/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
09/08/2026 - 09/11/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
12/14/2026 - 12/17/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
Course one of a three course series to obtain a Server 2016 MCSA certification. This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.
The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-740: Installation, Storage, and Compute with Windows Server 2016”. It also maps to Microsoft’s course 20740A, and is part of the Server 2016 MCSA certification.
Attendees to TN-5415: Installation, Storage, and Compute with Window Server 2016 will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Prepare and install Nano Server, a Server Core installation, and plan a server upgrade and migration strategy
- Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes
- Describe enterprise storage solutions, and select the appropriate solution for a given situation
- Implement and manage Storage Spaces and Data Deduplication
- Install and configure, and manage Windows and Hyper-V containers
- Describe the high availability and disaster recovery technologies in Windows Server 2016
- Plan, create, and manage a failover cluster
- Implement failover clustering for Hyper-V virtual machines
- Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation
- Create and manage deployment images
- Manage, monitor, and maintain virtual machine installations
Prerequisites:
- A basic understanding of networking fundamentals
- An awareness and understanding of security best practices
- An understanding of basic AD DS concepts
- Basic knowledge of server hardware
- Experience supporting and configuring Windows client operating systems such as Windows 10
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Course Overview:
This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.
Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.
Date/Locations:
Course Duration: 5 days
Course Objectives:
- Describe the functionality of Windows PowerShell and use it to run and find basic commands
- Identify and run cmdlets for server administration
- Work with Windows PowerShell pipeline
- Describe the techniques Windows PowerShell pipeline uses
- Use PSProviders and PSDrives to work with other forms of storage
- Query system information by using WMI and CIM
- Work with variables, arrays, and hash tables
- Write basic scripts in Windows PowerShell
- Write advanced scripts in Windows PowerShell
- Administer remote computers
- Use background jobs and scheduled jobs
- Use advanced Windows PowerShell techniques
Course Prerequisites:
- Experience with Windows networking technologies and implementation.
- Experience with Windows Server administration, maintenance, and troubleshooting.
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TechNow has been involved in enterprise security architectures and education since 1990. TechNow’s training program has followed the evolution of enterprise computing into security architectures. Palo Alto Networks represents the current state of security product evolution. With next generation firewall technology, the reunification of your security architecture is possible. TechNow can present the ramifications of many centralized strategies. All courses utilize enterprise security professionals with experience as instructors and can discuss the detail of implementation and the integration into an existing infrastructure.
Palo Alto Networks Certifications: Accredited Configuration Engineer (ACE) take EDU-201; Palo Alto Networks Certified Network Security Engineer (PCNSE) take EDU-201 + EDU-205 + EDU-221
TechNow is a mobile Pearson VUE Authorized Testing Center. Palo Alto courses can be delivered on the customer site, with certificadtion testing on the last day of the course. Take the course and get certfied, without logistical effort of getting students to a training facility and the hassle of scheduling testing.
TechNow, Inc. is not associated in any way with Palo Alto Networks, Inc.