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    IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

     

    Course Overview:

    ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

    Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    Date/Time Event
    12/08/2025 - 12/11/2025
    08:00 -16:00     		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
    TechNow, Inc, San Antonio TX
    01/20/2026 - 01/23/2026
    08:00 -16:00     		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
    TechNow, Inc, San Antonio TX
    04/07/2026 - 04/10/2026
    08:00 -16:00     		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
    TechNow, Inc, San Antonio TX
    09/08/2026 - 09/11/2026
    08:00 -16:00     		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
    TechNow, Inc, San Antonio TX
    12/14/2026 - 12/17/2026
    08:00 -16:00     		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
    TechNow, Inc, San Antonio TX

    Duration: 3 Days

    Course Objectives:

    • Service Desk
    • Incident Management
    • Problem Management
    • Configuration Management
    • Financial Management for IT
    • IT Service Continuity Management
    • Service Level Management
    • Change Management
    • Release Management
    • Capacity Management
    • Availability Management

    Prerequisites:

    • Students should have some experience with the specification, development, installation and/or management of information technology.

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