Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Duration: 3 Days

Course Objectives:

• Service Desk
• Incident Management
• Problem Management
• Configuration Management
• Financial Management for IT
• IT Service Continuity Management
• Service Level Management
• Change Management
• Release Management
• Capacity Management
• Availability Management

Prerequisites:

• Students should have some experience with the specification, development, installation and/or management of information technology.

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