Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment.  It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements.  The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and  40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Overview of Business Analysis Workshop
  • Eliciting Project Workshop
  • Case Study
  • Analyzing Requirements and Writing Case Studies
  • Case Study

Prerequisites:

  • None

 

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Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
01/20/2026 - 01/23/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Course Overview:

CT-395: CompTIA CySA+ Cybersecurity Analyst is for IT professionals looking to gain IT security analyst skills, and for those following the recommended skills pathway to achieve cybersecurity mastery. It provides a bridge between CompTIA Security+ (CT-325) and CompTIA SecurityX (CT-425), thus completing a certification path within the CompTIA family of certifications. As attackers have learned to evade traditional signature-based solutions, an analytics-based approach has become extremely important. CySA+ applies behavioral analytics to the IT security market to improve the overall state of security. The CompTIA Cybersecurity Analyst (CySA+) certification verifies that successful candidates have the knowledge and skills required to configure and use threat detection tools, perform data analysis and interpret the results to identify vulnerabilities, threats and risks to an organization, with the end goal of securing and protecting applications and systems within an organization. Let us help you bridge this gap, and leave you prepared for the certification exam (CS0-003).

TechNow is a CompTIA partner uses official CompTIA CySA+ curriculum.

Dates/Locations:

Date/Time Event
12/01/2025 - 12/05/2025
08:00 -16:00
CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
03/02/2026 - 03/06/2026
08:00 -16:00
CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
06/01/2026 - 06/05/2026
08:00 -16:00
CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
08/24/2026 - 08/28/2026
08:00 -16:00
CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX
11/16/2026 - 11/20/2026
08:00 -16:15
CT-395: CySA+ Cybersecurity Analyst
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Threat Management
  • Vulnerability Management
  • Cyber Incident Response
  • Security Architecture and Tool Sets

Prerequisites: 

While there is no required prerequisite, the CompTIA CySA+ certification is intended to follow CT-325: Security+ or equivalent experience.  It is recommended for CompTIA CySA+ candidates to have the following:

  • 3-4 years of hands-on information security or related experience
  • Network+, Security+, or equivalent knowledge.

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Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
  • Routing on the VPN 3000
  • Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
  • Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
  • The Cisco VPN Client Firewall Feature
  • Configuring the Cisco 3002 Hardware Client for Remote Access
  • Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
  • Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
  • Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
  • Configuring LAN-to-LAN VPNs on the Cisco 3000
  • Network Monitoring & Administration Troubleshooting

Prerequisites:

  • Students who attend this advanced course must have experience in configuring Cisco IOS software
  • CCNA certification
  • Basic knowledge of the Windows operations system
  • Familiarity with the networking & security terms & concepts

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