Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
|
09/08/2026 - 09/11/2026 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
|
12/14/2026 - 12/17/2026 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
Latest comments from students
Liked the class? Then let everyone know!
DoD 8570 Training in San Antonio, TX.
TechNow has developed a proven training program that brings the skillset to the certification process. TechNow is a mobile testing center that can deliver D0D 8570 training and the certification in one week. Our intergrated DoD 8570 training in San Antonio, TX incorporates hands on skills with testing objectives that produces an incredibly high pass rate. To learn more about our DoD 8570 training program click here
Course Overview:
This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.
Attendees to TN-245: Telecommunications Fundamentals will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 days
Course Objectives:
- The Current State of the Telecom Industry
- Telecom Service Providers
- Digitalizing Voice
- Communication Mediums and Multiplexing
- Carrier Access: Customer-to-Carrier Connections
- Broadband Access
- Enterprise Networks
- Carrier Transport Services
- Data Communications and Packet-Switched Networks
- Migrating Voice from Circuit-to-Packet-Switched Networks
- Carrier Data Services
- Ethernet Services
- Remote Access Virtual Private Networks (VPNs)
- Video Technology and Services
- Current Mobile Wireless Services
- Fixed Mobile Convergence (FMC)
- Worldwide Interoperability for Microwave Access (WiMax)
- Multimedia Subsystem (IMS)
Prerequisites:
- None
Comments
Latest comments from students