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Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
|
12/08/2025 - 12/11/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
The introduction to SQL Databases training course is designed to train the learners on the fundamentals of database concepts. You will not only learn about the different types of databases, the languages and designs as well as describe important database concepts using SQL Server 2016. Anyone who is moving into a database role will benefit from taking this course.
Attendees to MS-5002: Introduction to SQL Databases will receive TechNow approved course materials and expert instruction.
Date/Locations:
No Events
Course Duration: 2 days
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Course Overview:
This class uses a sample product development initiative to illustrate the course principles. If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course will cover the Agile adaptive life cycle framework and all of the ceremonies, artifacts, and roles.
Attendees to PM-222: Agile Principles using will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 2 Days
Course Objectives: At the conclusion of this course, students will be able to:
- Compare the Agile (adaptive) and Plan Driven (predictive/ waterfall) approaches
- Understand the Agile Manifesto and SCRUM Framework
- Apply the basics of Agile / SCRUM Team Organization, with importance of the Development Team responsibilities
- Use Agile / SCRUM chartering, high-level estimating, and prioritization techniques to initiate a Product Roadmap and a Product Backlog
- Create personas and user stories to lead to Development Team task assignments
- Understand Release and Sprint Planning to lead to the Sprint Backlog
- Plan and conduct a sample SCRUM Sprint from the Vision Statement through the Sprint retrospective
Target Student:
- Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.
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