IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/07/2026 - 04/10/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-5415: Installation, Storage, and Compute with Windows Server 2016

Course Overview:

Course one of a three course series to obtain a Server 2016 MCSA certification. This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server 2016, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server 2016.

The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-740: Installation, Storage, and Compute with Windows Server 2016”. It also maps to Microsoft’s course 20740A, and is part of the Server 2016 MCSA certification.

Attendees to TN-5415: Installation, Storage, and Compute with Window Server 2016 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Prepare and install Nano Server, a Server Core installation, and plan a server upgrade and migration strategy
Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks, and drive hardware, and explain how to manage disks and volumes
Describe enterprise storage solutions, and select the appropriate solution for a given situation
Implement and manage Storage Spaces and Data Deduplication
Install and configure, and manage Windows and Hyper-V containers
Describe the high availability and disaster recovery technologies in Windows Server 2016
Plan, create, and manage a failover cluster
Implement failover clustering for Hyper-V virtual machines
Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation
Create and manage deployment images
Manage, monitor, and maintain virtual machine installations

Prerequisites:

A basic understanding of networking fundamentals
An awareness and understanding of security best practices
An understanding of basic AD DS concepts
Basic knowledge of server hardware
Experience supporting and configuring Windows client operating systems such as Windows 10

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TN-512: Essential Business Analysis Course

Course Overview:

This course covers the key elements required to understand and apply business analysis techniques in an IT-centric business environment. It identifies key best practices to deal with the challenges of eliciting, analyzing, and specifying project requirements. The key material in each section of this course is reinforced with a student driven lab scenario allowing each participant hands-on practice with the key business analysis concepts that are introduced in this course. At the end of the focused sections on business analysis techniques, the students will engage in a student-driven business analysis case study blending all the learned techniques into a finished product. This course is approximately 60% lecture and 40% lab time.

Attendees to TN-512: Essential Business Analysis Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Overview of Business Analysis Workshop
Eliciting Project Workshop
Case Study
Analyzing Requirements and Writing Case Studies
Case Study

Prerequisites:

None

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VM-315: VMware Infrastructure: Install, Configure, and Manage

Course Overview:

This course explores the VMware Infrastructure, which consists of VMware ESX Server & VMware Virtual Center Server. We will look at both the design environments and operational processes of the VMware Infrastructure. This course provides IT architects with the insight needed to tackle tough issues in server virtualization such as virtual machine technologies, storage infrastructure, and designing clustered environments. Extensive hands-on labs provide for a rich student experience.

Attendees to VM-315: VMware Infrastructure: Install, Configure, and Manage will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
03/16/2026 - 03/20/2026 08:00 -16:00	VM-315: VMware Infrastructure: Install, Configure, and Manage TechNow, Inc, San Antonio TX
06/22/2026 - 06/26/2026 08:00 -16:00	VM-315: VMware Infrastructure: Install, Configure, and Manage TechNow, Inc, San Antonio TX
09/28/2026 - 10/02/2026 08:00 -16:00	VM-315: VMware Infrastructure: Install, Configure, and Manage TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

Virtual Infrastructure Overview
ESX and ESXi Server Installation
Configuration of Networking, Scalability and Security
Storage
Install and Configure vCenter Server and Components
Creation, Deployment, Management, and Migration of Virtual Machines
Utilize vCenter Server for Resource Management
Utilize vCenter Server for Virtual Machine Access Control and User Managment
Use vCenter Server to increase scalability
Monitoring Your Environment
Data & Availability Protection Troubleshooting
Use VMware vCenter Update Manager to apply ESXi patches
Use vCenter Server to manage vMotion, HA, DRS and data protection.

Prerequisites:

To ensure your success, system administration experience on Microsoft or Linux operating systems is required.

Comments

Latest comments from students

User: wolfdenise

Instructor comments: The instructor was nice and kept us entertained while providing instruction.

Facilities comments: The facility was nice, clean and easy to get to.

User: asteeves@aol.com

Instructor comments: knowledgeable but can get off subject at times

Facilities comments: good

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C-215: Introduction to C Programming

Course Overview:

The C-215: Introduction to C Programming course is a hands-on course providing a complete introduction to the ANSI C programming language, focusing on quickly developing the practical skills needed to create real-world solutions. Our hands-on labs are designed to promote retention and challenge students to apply their skills to new situations.

Attendees to C-215: Introduction to C Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

What is C?
Basics of Program Writing
Style
Basic Declarations & Expressions
Arrays, Qualifiers & Reading Numbers
Decision & Control Statements
Programming Process
More Controls Statements
Variable Scope & Functions
C Preprocessor
Bit Operations
Advanced Types
Simple Pointers
File Input/Output
Debugging & Optimization
Floating Point

Prerequisites:

Before attending this course, you should be able to use basic UNIX commands and have previous programming experience language, or have taken our Introduction to Computer Progamming class.

Comments

Latest comments from students

User: jangles1337

Instructor comments: Pretty knowledgeable on a number of things. Could have had a better in depth understanding of the material.

Facilities comments: Was a hotel so it was pretty noisy some times.

User: ldorsey

Instructor comments: Great guy full of knowledge