Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
Latest comments from students
Liked the class? Then let everyone know!
Course Overview:
Course two of a three course series to obtain a Server 2016 MCSA certification. This 5-day course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.
The course leads directly to preparing for the(MCSA):Windows Server 2016 exam “70-741: Installation, Storage, and Compute with Windows Server 2016”. It also maps to Microsoft’s course 20741A, and is part of the Server 2016 MCSA certification.
Attendees to TN-5425: Networking with Window Server 2016 will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Plan and implement an IPv4 network
- Implement Dynamic Host Configuration Protocol (DHCP)
- Implement IPv6
- Implement Domain Name System (DNS)
- Implement and manage IP address management (IPAM)
- Plan for remote access
- Implement DirectAccess
- Implement virtual private networks (VPNs)
- Implement networking for branch offices
- Configure advanced networking features
- Implement Software Defined Networking
Prerequisites:
- A basic understanding of networking fundamentals
- Experience working with Windows Server 2008 or Windows Server 2012
- Experience working in a Windows Server infrastructure enterprise environment
- Knowledge of the Open Systems Interconnection (OSI) model
- Understanding of core networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking
- Basic knowledge of the TCP/IP protocol stack, addressing and name resolution
- Experience with and knowledge of Hyper-V and virtualization
- Hands-on experience working with the Windows client operating systems such as Windows 8.1 or Windows 10
Liked the class? Then let everyone know!
Course Overview:
The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles, implement automation and programmability within an enterprise network, and how to overlay network design by using SD-Access and SD-WAN solutions.
Attendees to N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) will receive TechNow approved course materials, expert instruction, and prepare you to take the 350-401 Implementing Cisco® Enterprise Network Core Technologies (ENCOR) exam.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers
- Compare and contrast the various hardware and software switching mechanisms and operation, while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM), along with process switching, fast switching, and Cisco Express Forwarding concepts
- Troubleshoot Layer 2 connectivity using VLANs and trunking
- Implementation of redundant switched networks using Spanning Tree Protocol
- Troubleshooting link aggregation using Etherchannel
- Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP)
- Implementation and optimization of Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4 and IPv6
- Implementing External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking
- Implementing network redundancy using protocols including Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP)
- Implementing internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT)
- Describe the virtualization technology of servers, switches, and the various network devices and components
- Implementing overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP)
- Describe the components and concepts of wireless networking including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards
- Describe the various wireless deployment models available, include autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture
- Describe wireless roaming and location services
- Describe how APs communicate with WLCs to obtain software, configurations, and centralized management
- Configure and verify Extensible Authentication Protocol (EAP), WebAuth, and Pre-Shared Key (PSK) wireless client authentication on a WLC
- Troubleshoot wireless client connectivity issues using various available tools
- Troubleshooting Enterprise networks using services such as Network Time Protocol (NTP), Simple Network Management Protocol (SNMP), Cisco Internetwork Operating System (Cisco IOS®) IP Service Level Agreements (SLAs), NetFlow, and Cisco IOS Embedded Event Manager
- Explain the use of available network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting
- Configure secure administrative access for Cisco IOS devices using the Command-Line Interface (CLI) access, Role-Based Access Control (RBAC), Access Control List (ACL), and Secure Shell (SSH), and explore device hardening concepts to secure devices from less secure applications, such as Telnet and HTTP
- Implement scalable administration using Authentication, Authorization, and Accounting (AAA) and the local database, while exploring the features and benefits
- Describe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, endpoint security, personal firewalls, and other security features
- Explain the purpose, function, features, and workflow of Cisco DNA Center™ Assurance for Intent-Based Networking, for network visibility, proactive monitoring, and application experience
- Describe the components and features of the Cisco SD-Access solution, including the nodes, fabric control plane, and data plane, while illustrating the purpose and function of the Virtual Extensible LAN (VXLAN) gateways
- Define the components and features of Cisco SD-WAN solutions, including the orchestration plane, management plane, control plane, and data plane
- Describe the concepts, purpose, and features of multicast protocols, including Internet Group Management Protocol (IGMP) v2/v3, Protocol-Independent Multicast (PIM) dense mode/sparse mode, and rendezvous points
- Describe the concepts and features of Quality of Service (QoS), and describe the need within the enterprise network
- Explain basic Python components and conditionals with script writing and analysis
- Describe network programmability protocols such as Network Configuration Protocol (NETCONF) and RESTCONF
- Describe APIs in Cisco DNA Center and vManage
Prerequisites:
- CCNA certification
- Implementation of Enterprise LAN networks
- Basic understanding of Enterprise routing and wireless connectivity
- Basic understanding of Python scripting
Comments
Latest comments from students
User: don.seguin
Instructor comments: Tim was a great.
Facilities comments: The classroom was great.
User: jrtrussell
Instructor comments: Awesome
Facilities comments: Great
Liked the class? Then let everyone know!
TechNow, Inc., a training company, was founded in 1990. TechNow celebrates 35 years of regularly scheduled commercial training delivery in 2025 and has evolved into a global training company that is dynamic and able to customize our training to meet the needs of our customers. Our focus is hands-on, skills-based hardware/software and security training for those who want stay current with today’s ever-changing technologies. We are a Pearson Vue Testing Center and have developed a proven testing program, including mobile testing, that ends with certification at the end of many of our courses. Our courses are taught by professional educators and experts in their respective fields and bring to the classroom a wealth of knowledge from the “real world”. Our customers include many Fortune 500 companies as well as the Department of Defense, Federal Government, and Intelligence Agencies.
At TechNow our goal is to help you achieve your goals and we strive for 100% customer service and satisfaction. TechNow‘s certification pass rate is the highest in the industry. Our web-site and our professional training advisors will assist you with selecting courses that help meet your organization’s objectives and the right career path to stay competitive in today’s market.
To learn more about TechNow or to schedule your training, call us at 800-324-2294.