IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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CL-355: Containers, Kubernetes, and Red Hat OpenShift Administration

Course Overview:

Through an introduction to Docker, Kubernetes, and Red Hat OpenShift Platform, this training course helps you understand one of the key tenets of the DevOps and DevSecOps Platform (DSOP) movement: continuous integration and continuous deployment. The CI/CD pipeline becomes well understood and implemented in an open architecture. Containers have become a key technology for the configuration and deployment of applications and micro services. Kubernetes is a container orchestration platform that provides foundational services in Red Hat OpenShift Container Platform, which allows enterprises to manage container deployments and scale their applications using Kubernetes.

This training course provides an overview of the DoD Enterprise DevSecOps Platform (DSOP) Reference Design, its current state, and ties to DoD Cloud Platform One (P1). Workflows of the DoD Iron Bank container repository are introduced, along with an overview of the DoD Pipeline as represented in Big Bang. Continuous authorization cATO via Party Bus within NIST RMF is presented. You will become aware of the Platform One (P1) integrations and relationship to Docker, Kubernetes, Istio (Red Hat OpenShift Service Mesh) and Red Hat OpenShift Platform.

In addition to gaining an understanding of these tools, you will build core administration skills through the installation, configuration, and management of an OpenShift cluster and containerized applications.

Course Objectives:

Learn about Containers, Docker, Kubernetes, and OpenShift architecture
Overview DoD Enterprise DevSecOps Platform (DSOP) Reference Design and DoD Cloud Platform One (P1)
Tie together awareness of various DoD Cloud offerings and their relationships
Create containerized services
Manage containers and container images
Deploy multi-container applications
Install an OpenShift cluster
Configure and manage masters and nodes
Secure OpenShift
Control access to resources on OpenShift
Monitor and collect metrics on OpenShift
Deploy applications on OpenShift using source-to-image (S2I)
Manage storage on OpenShift

Course Outline:

Getting started with container technology
Creating containerized services
Managing containers
Managing container images
Creating custom container images
Deploying containerized applications on OpenShift
Deploying multi-container applications
Troubleshooting containerized applications
Comprehensive Review of Introduction to Container, Kubernetes, and RedHat OpenShift
Introducing Red Hat OpenShift Container Platform
Installing OpenShift Container Platform
Describing and exploring OpenShift networking concepts
Executing commands
Controlling access to OpenShift resources
Allocating persistent storage
Managing application deployments
Installing and configuring the metrics subsystem
Managing and monitoring OpenShift Container Platform

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

Ability to use a Linux® terminal session and issue operating system commands
Good foundation in Linux
Experience with web application architectures and their corresponding technologies

Target Audience:

Developers who wish to containerize software applications
Administrators who are new to container technology and container orchestration
Architects who are considering using container technologies in software architectures
System administrators
System architects
Architects and developers who want to install and configure OpenShift Container Platform
Those working in the field of DevSecOps supporting DoD Platform One (P1) and other implementations

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N-315: Cisco Secure Virtual Private Networks

Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
Routing on the VPN 3000
Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
The Cisco VPN Client Firewall Feature
Configuring the Cisco 3002 Hardware Client for Remote Access
Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
Configuring LAN-to-LAN VPNs on the Cisco 3000
Network Monitoring & Administration Troubleshooting

Prerequisites:

Students who attend this advanced course must have experience in configuring Cisco IOS software
CCNA certification
Basic knowledge of the Windows operations system
Familiarity with the networking & security terms & concepts

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DP-200: Implementing an Azure Data Solution

Course Overview:

In this course, the students will implement various data platform technologies into solutions that are in-line with business and technical requirements, including on-premises, cloud, and hybrid data scenarios incorporating both relational and NoSQL data. They will also learn how to process data using a range of technologies and languages for both streaming and batch data.

The students will also explore how to implement data security, including authentication, authorization, data policies, and standards. They will also define and implement data solution monitoring for both the data storage and data processing activities. Finally, they will manage and troubleshoot Azure data solutions which includes the optimization and disaster recovery of big data, batch processing, and streaming data solutions.

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment.

Attendees to DP-200: Implementing an Azure Data Solution will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Course Duration: 4 days

Course Outline:

Azure for the Data Engineer
Working with Data Storage
Enabling Team Based Data Science with Azure Databricks
Building Globally Distributed Databases with Cosmos DB
Working with Relational Data Stores in the Cloud
Performing Real-Time Analytics with Stream Analytics
Orchestrating Data Movement with Azure Data Factory
Securing Azure Data Platforms
Monitoring and Troubleshooting Data Storage and Processing

Prerequisites :

- - In addition to their professional experience, students who take this training should have technical knowledge equivalent to the following courses:
  - AZ-900: Microsoft Azure Fundamentals

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VM-325: VMware View: Install, Configure and Manage

Course Overview:

This hands-on training course builds your skills in the VMware View^TM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinApp^TM. Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

At the end of this course, you should understand the features and operations of View and be able to:

Install and configure View components
Create and manage dedicated and floating desktop pools
Deploy and manage linked-clone virtual desktops
Configure and manage desktops that run in local mode
Configure secure access to desktops through a public network
Use ThinApp to package applications

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Module 1: Course Introduction
Module 2: Introduction to VMware View
Module 3: View Connection Server
Module 4: View Desktops
Module 5: View Client Options
Module 6: View Administratory
Module 7: Configuring and Managing Linked Clones
Module 8: Local-Mode Desktops
Module 9: Command-Line Tools and Backup Options
Module 10: Managing VMware View Security
Module 11: View Manager Performance and Scalability
Module 12: VMware® ThinApp^TM

Prerequisites:

VM-315: VMware Infrastructure: Install, Configure and Manage
Experience in Microsoft Windows Active Directory Administration
Experience with VMware vSphere^TM
Before attending the course, students must be able to perform the following tasks:
- Create a template in VMware vCenter^TM Server and deploy a virtual machine from it
- Modify a template customization file
- Open a virtual machine console in vCenter Server and access the guest operating system
- Configure Active Directory services

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