IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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Specialized

TechNow provides an array of courses to meet our customer's requirements. Courses that do not fit into our major course categories and custom or specialized courses appear here.

Here are courses about specilaized Software or Hardware:

N-315: Cisco Secure Virtual Private Networks

Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
Routing on the VPN 3000
Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
The Cisco VPN Client Firewall Feature
Configuring the Cisco 3002 Hardware Client for Remote Access
Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
Configuring LAN-to-LAN VPNs on the Cisco 3000
Network Monitoring & Administration Troubleshooting

Prerequisites:

Students who attend this advanced course must have experience in configuring Cisco IOS software
CCNA certification
Basic knowledge of the Windows operations system
Familiarity with the networking & security terms & concepts

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N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI)

Course Overview:

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR).

Attendees to N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI) will receive TechNow approved course materials, expert instruction, and prepare you to take the 300-410 Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI) exam.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6
Optimize classic EIGRP and named EIGRP for IPv4 and IPv6
Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6
Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments
Optimize OSPFv2 and OSPFv3 behavior
Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6
Implement route redistribution using filtering mechanisms
Troubleshoot redistribution
Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA)
Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments
Optimize MP-BGP in IPv4 and IPv6 environments
Troubleshoot MP-BGP for IPv4 and IPv6
Describe the features of Multiprotocol Label Switching (MPLS)
Describe the major architectural components of an MPLS VPN
Identify the routing and packet forwarding functionalities for MPLS VPNs
Explain how packets are forwarded in an MPLS VPN environment
Implement Cisco Internetwork Operating System (IOS®) Dynamic Multipoint VPNs (DMVPNs)
Implement Dynamic Host Configuration Protocol (DHCP)
Describe the tools available to secure the IPV6 first hop
Troubleshoot Cisco router security features
Troubleshoot infrastructure security and services

Prerequisites:

CCNA certification
N-415: Implementing and Operating Cisco Enterprise Network Core Technologies
General understanding of network fundamentals
Basic knowledge of how to implement LANs
General understanding of how to manage network devices
General understanding of how to secure network devices
Basic knowledge of network automation

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TN-999: Reverse Engineering Malware Course

Course Overview:

This course is designed for professionals that are expected to do malware analysis. A skills focus enables the student to better absorb the subject matter and perform successfully on the job. This is not death by power point. The course is aligned with information assurance operators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics Reverse Engineering Malware.

Attendees to TN-999: Reverse Engineering Malware will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

Toolkit and Lab Assembly
Malware Code and Behavioral Analysis Fundamentals
Malicious Static and Dynamic Code Analysis
Collecting/Probing System and Network Activities
Analysis of Malicious Document Files
Analyzing Protected Executables
Analyzing Web-Based Malware
DLL Construction and API Hooking
Common Windows Malware Characteristics in x86 Assembly
Unpacking Protected Malware
In-Depth Analysis of Malicious Browser Scripts, Flash Programs and Office
In-Depth Analysis of Malicious Executables
Windows x86 Assembly Code Concepts for Revers-Engineering Memory Forensics for Rootkit Analysis

Prerequisites:

Strong understanding of core systems and network concepts
Exposure to programming and assembly concepts
Comfortable with command line access

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User: marcus.osullivan

Instructor comments: Good stuff. I like the beginning half where there was help from an additional instructor to facilitate fixing computer errors that inevitably popped up.

Facilities comments: The baby deer were neat! I like the resort.