TN-245: Telecommunications Fundamentals

Course Overview:

This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit- to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.

Attendees to TN-245: Telecommunications Fundamentals will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

The Current State of the Telecom Industry
Telecom Service Providers
Digitalizing Voice
Communication Mediums and Multiplexing
Carrier Access: Customer-to-Carrier Connections
Broadband Access
Enterprise Networks
Carrier Transport Services
Data Communications and Packet-Switched Networks
Migrating Voice from Circuit-to-Packet-Switched Networks
Carrier Data Services
Ethernet Services
Remote Access Virtual Private Networks (VPNs)
Video Technology and Services
Current Mobile Wireless Services
Fixed Mobile Convergence (FMC)
Worldwide Interoperability for Microwave Access (WiMax)
Multimedia Subsystem (IMS)

Prerequisites:

None

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IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
01/20/2026 - 01/23/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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CompTIA

Increase your credibility, job security, and career opportunities by reaching your goal and getting certified! TechNow offers many CompTIA bootcamp style courses in which we administer an exam on the last day of class. We have a proven testing program that will get you the results you want!

PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course

Course Overview:

This course is developed for those individuals seeking to pass the Project Management Institute’s PMI-ACP Exam. PMI Agile Certified Practitioner (PMI-ACP)® is one of the newest certifications offered by PMI and is expected to become the industry standard certification for agile over the next few years. The PMI-ACP® certification clearly illustrates to colleagues, organizations or even potential employers that students are ready and able to lead in this new age of product development, management, and delivery.

While preparing you for the exam, you will explore various approaches to agility including Scrum, Kanban, Lean, Extreme Programming (XP), and Test-Driven Development (TDD). By the end of the course, you’ll have mastered the practices and techniques that Agile practitioners use to improve team performance, resolve problems and engage in continuous process improvements and be equipped with job-ready skills.

This course provides students with 21 contact hours in agile practices to help attain the Project Management Institute (PMI)® credential. PMI® and PMI-ACP® are registered marks of the Project Management Institute, Inc.

Attendees to PM-224: PMI Agile Certified Practitioner (PMI-ACP) Prep Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
02/17/2026 - 02/20/2026 08:00 -16:00	PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course TechNow, Inc, San Antonio TX
05/26/2026 - 05/29/2026 08:00 -16:00	PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course TechNow, Inc, San Antonio TX
08/17/2026 - 08/20/2026 08:00 -16:00	PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026 08:00 -16:00	PM-224: PMI Agile Certified Practitioner (PMI-ACP)® Prep Course TechNow, Inc, San Antonio TX

Duration: 4 Days

Course Objectives:

Agile Principles and Mindset
Value-driven delivery
Stakeholder engagement
Team performance
Adaptive planning
Problem detection and Resolution
Continuous Improvement

Prerequisites:

Secondary degree
21 contact hours of training in agile practices
12 months of general project experience within the last 5 years. A current PMP^® or PgMP^® will satisfy this requirement but is not required to apply for the PMI-ACP
8 months of agile project experience within the last 3 years

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N-515: Implementing Cisco Enterprise Wireless Networks (ENWLSI)

Course Overview:

The Implementing Cisco Enterprise Wireless Networks (ENWLSI) course gives you the knowledge and skills needed to create a secure wireless network infrastructure and troubleshoot any related issues. You’ll learn how to implement and fortify a wireless network infrastructure using Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure (PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues.

Attendees to N-515: Implementing Cisco Enterprise Wireless Network (ENWLSI) will receive TechNow approved course materials, expert instruction, and prepare you to take the 300-430 Implementing Cisco Enterprise Wireless Networks (ENWLSI) exam, which is part of the CCNP® Enterprise certification and the Cisco Certified Specialist – Enterprise Wireless Implementation certification.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Implement network settings to provide a secure wireless network infrastructure
Implement a secure wireless client and troubleshoot wireless client connectivity issues
Implement and troubleshoot QoS in wireless networks
Implement and troubleshoot advanced capabilities in wireless network services