IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

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    CL-355: Containers, Kubernetes, and Red Hat OpenShift Administration

     

    Course Overview:

    Through an introduction to Docker, Kubernetes, and Red Hat OpenShift Platform, this training course helps you understand one of the key tenets of the DevOps and DevSecOps Platform (DSOP) movement: continuous integration and continuous deployment. The CI/CD pipeline becomes well understood and implemented in an open architecture.  Containers have become a key technology for the configuration and deployment of applications and micro services. Kubernetes is a container orchestration platform that provides foundational services in Red Hat OpenShift Container Platform, which allows enterprises to manage container deployments and scale their applications using Kubernetes.

    This training course provides an overview of the DoD Enterprise DevSecOps Platform (DSOP) Reference Design, its current state, and ties to DoD Cloud Platform One (P1). Workflows of the DoD Iron Bank container repository are introduced, along with an overview of the DoD Pipeline as represented in Big Bang.  Continuous authorization cATO via Party Bus within NIST RMF is presented. You will become aware of the Platform One (P1) integrations and relationship to Docker, Kubernetes, Istio (Red Hat OpenShift Service Mesh) and Red Hat OpenShift Platform.

    In addition to gaining an understanding of these tools, you will build core administration skills through the installation, configuration, and management of an OpenShift cluster and containerized applications.

    Course Objectives:

    • Learn about Containers, Docker, Kubernetes, and OpenShift architecture
    • Overview DoD Enterprise DevSecOps Platform (DSOP) Reference Design and DoD Cloud Platform One (P1)
    • Tie together awareness of various DoD Cloud offerings and their relationships
    • Create containerized services
    • Manage containers and container images
    • Deploy multi-container applications
    • Install an OpenShift cluster
    • Configure and manage masters and nodes
    • Secure OpenShift
    • Control access to resources on OpenShift
    • Monitor and collect metrics on OpenShift
    • Deploy applications on OpenShift using source-to-image (S2I)
    • Manage storage on OpenShift

    Course Outline:

    • Getting started with container technology
    • Creating containerized services
    • Managing containers
    • Managing container images
    • Creating custom container images
    • Deploying containerized applications on OpenShift
    • Deploying multi-container applications
    • Troubleshooting containerized applications
    • Comprehensive Review of Introduction to Container, Kubernetes, and RedHat OpenShift
    • Introducing Red Hat OpenShift Container Platform
    • Installing OpenShift Container Platform
    • Describing and exploring OpenShift networking concepts
    • Executing commands
    • Controlling access to OpenShift resources
    • Allocating persistent storage
    • Managing application deployments
    • Installing and configuring the metrics subsystem
    • Managing and monitoring OpenShift Container Platform

    Dates/Locations:

    No Events

    Duration: 5 Days

    Prerequisites:

    • Ability to use a Linux® terminal session and issue operating system commands
    • Good foundation in Linux
    • Experience with web application architectures and their corresponding technologies

    Target Audience:

    • Developers who wish to containerize software applications
    • Administrators who are new to container technology and container orchestration
    • Architects who are considering using container technologies in software architectures
    • System administrators
    • System architects
    • Architects and developers who want to install and configure OpenShift Container Platform
    • Those working in the field of DevSecOps supporting DoD Platform One (P1) and other implementations

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    VM-325: VMware View: Install, Configure and Manage

    Course Overview:

    This hands-on training course builds your skills in the VMware ViewTM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinAppTM.  Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

    Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

    At the end of this course, you should understand the features and operations of View and be able to:

    • Install and configure View components
    • Create and manage dedicated and floating desktop pools
    • Deploy and manage linked-clone virtual desktops
    • Configure and manage desktops that run in local mode
    • Configure secure access to desktops through a public network
    • Use ThinApp to package applications

    Date/Locations:

    No Events

    Duration: 5 days

    Course Objectives:

    • Module 1: Course Introduction
    • Module 2: Introduction to VMware View
    • Module 3: View Connection Server
    • Module 4: View Desktops
    • Module 5: View Client Options
    • Module 6: View Administratory
    • Module 7: Configuring and Managing Linked Clones
    • Module 8: Local-Mode Desktops
    • Module 9: Command-Line Tools and Backup Options
    • Module 10: Managing VMware View Security
    • Module 11: View Manager Performance and Scalability
    • Module 12: VMware® ThinAppTM

    Prerequisites:

    • VM-315: VMware Infrastructure: Install, Configure and Manage
    • Experience in Microsoft Windows Active Directory Administration
    • Experience with VMware vSphereTM
    • Before attending the course, students must be able to perform the following tasks:
      • Create a template in VMware vCenterTM Server and deploy a virtual machine from it
      • Modify a template customization file
      • Open a virtual machine console in vCenter Server and access the guest operating system
      • Configure Active Directory services

     

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    MS-10231: Designing a Microsoft SharePoint 2010 and 2013 Infrastructure

     

    Course Overview:

    This course is intended for IT Professionals who use Microsoft SharePoint 2010 in a team-based, medium-sized to large environment. While they may have implemented a SharePoint deployment, they have limited experience in designing a SharePoint infrastructure. They likely work as a senior administrator who acts as a technical lead over a team of administrators. Members of this audience should have at least 6 months experience with SharePoint 2010 (including pre-released versions of the product).

    Attendees to MS-10231: Designing a Microsoft SharePoint 2010/2013 Infrastructure will receive TechNow approved course materials and expert instruction.

    Date/Location:

    No Events

    Duration: 5 days

    Course Objectives:

    • Designing a Logical Architecture
    • Planning Service Application Architecture
    • Planning for Performance and Capacity
    • Designing a Physical Architecture
    • Designing a Security Plan
    • Planning Authentication
    • Planning Managed Metadata
    • Planning Social Computing
    • Designing Enterprise Search Strategy
    • Planning Enterprise Content Management
    • Developing a Plan for Governance
    • Designing a Maintenance and Monitoring Plan

    Prerequisites:

    • At least 2 years experience administering, deploying, managing, monitoring, upgrading, migrating, and designing SharePoint servers
    • At least one year’s experience of mapping business requirements to logical and physical technical design
    • Working knowledge of network design, including network security

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