Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time |
Event |
12/08/2025 - 12/11/2025
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
01/20/2026 - 01/23/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
04/07/2026 - 04/10/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
09/08/2026 - 09/11/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
12/14/2026 - 12/17/2026
08:00 -16:00
|
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
|
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview
Sharepoint is becoming an institution in the modern office. Collaboration, file sharing, and even internal social sites are all available in SharePoint 2010/2013. Take advantage of all that Sharepoint has to offer. Learn to install, configure and administer SharePoint 2010/2013, by taking this 5 day course.
Attendees to MS-10174: Configuring and Administering SharePoint 2010/2013 will receive TechNow approved course materials and expert instruction.
Dates/Locations
Duration: 5 Days
Course Objectives:
- Prepare and Install SharePoint 2010/2013
- Configure the Fundamental Services and Logical Components
- Administer SharePoint Using Command Line, User Interface and Powershell
- Manage Content in Lists and Libraries
- Install, Configure, and Operate a SharePoint Farm
Prerequisites
- Students should be experienced Windows 2003 or Windows 2008 server administrators
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TechNow is a mobile Pearson VUE Authorized Testing Center, and we can provide the testing right after your certification prep class; thus ensuring a higher pass rate on the certification exams.
Technow is also a mobile Prometric Testing Center.
We can deliver the on-site training and test all in the same week.
For more information, call us today at 800-324-2294
TechNow has been training IT, programming, and Cyber Security for over 28 years. To stay competitive and to adequately secure an enterprise, organizations need to move towards the DevOps Model. DevOps breaks down barriers between the developer and operations teams to improve collaboration and communication.
DevOps is radically changing the way organizations design, build, deploy, and operate online systems. Development and Operations teams come together to move requirements through a continuous workflow.
DevOps leaders deploy hundreds of changes every day, utilizing Continuous Integration and Continuous Delivery to leave their competitors behind. As DevOps becomes commonplace, organizations need to evolve their security practices to the DevOps Model.
Here is our list of DevOps related courses.
Course Overview:
This course details how a well-educated Product Owner and a knowledgeable Scrum Master can work together to deliver a successful product with Agile principles using SCRUM approach. Designed specifically for students who want to learn the mechanics of an Agile / Scrum team being led by a Product Owner and a Scrum Master.
This course offers a firm grasp of Agile principles as they relate to new product development. If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course covers the Agile adaptive life cycle framework and everything in between.
Attendees to PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 2 Days
Course Objectives: At the conclusion of this course, students will be able to:
- Understand the Scrum Flow, the core components of the Scrum framework
- Understand the principles of empirical process control
- Understand the scope of the Product Owner role in detail
- Understand the scope of the Scrum Master role at a high level
- Understand the scope of the Scrum team roles and why there is no project manager
- Understand how the Scrum Master measures team velocity
- Understand the importance of having the product vision as an overarching goal galvanizing the entire Scrum team
- Understand the relationship between the vision and the product roadmap
- Understand the different estimation levels in Scrum
- Understand what the Product Backlog is and what it is not
- Understand Product Backlog grooming
- Understand that Scrum planning is adaptive, iterative, incremental, and collaborative
Target Student:
- Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.
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