IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students

Liked the class? Then let everyone know!

Trademark Recognition

(ISC)², CBK, and CISSP are registered marks of the International Information Systems Security Certification Consortium in the United States and other countries.

Access, Excel, Hyper-V, Outlook, Microsoft, SharePoint, Silverlight, SQL Server, Visual Basic, Win32, Windows, Windows PowerShell and Windows Server are registered trademarks of Microsoft Corporation.

Adobe, Acrobat, Flash and Photoshop are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries

Amazon Web Services is a trademark of Amazon.com, Inc.

Android is a trademark of Google Inc.

APMG-International Change Management, The APMG-International Change Management and Swirl Device logo, APMG-International AgilePM and The APMG-International AgilePM and Swirl Device logo are trademarks of The APM Group Limited.

Certified Ethical Hacker (CEH) is a registered trademark of EC-Council.

Cisco is a registered trademark of Cisco Systems Inc.

CMMI® is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with express permission of International Institute of Business Analysis.

CAPM, Certified Associate in Project Management (CAPM), PMP, Project Management Professional (PMP), PMI-ACP, PMI Agile Certified Practitioner (PMI-ACP), PMBOK, and the R.E.P. Logo are marks of Project Management Institute, Inc.

CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. These trademarks are used with express permission of International Institute of Business Analysis.

Certified Business Analysis Professional, Certification of Competency in Business Analysis, Endorsed Education Provider, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis. These trademarks are used with express permission of International Institute of Business Analysis.

COBIT is a trademark of ISACA, registered in the U.S. and other countries.

CompTIA A+ and CompTIA Network+ are registered trademarks of the Computing Technology Industry Association, Inc.

CompTIA CASP and CompTIA Cloud Essentials are trademarks of the Computing Technology Industry Association, Inc.

GIAC and associated certifications: GSEC, GPEN, GXPN, GCFW, GCUX, GCWN, GCIA, GREM are registered trademarks of the SANS Institute

Hadoop is a registered trademark of the Apache Software Foundation.

Hibernate is a registered trademark and servicemark of Red Hat, Inc.

iPad, iPhone, Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

ITIL®, PRINCE2® and MSP® are registered trademarks of AXELOS Limited.

JavaScript, JavaServer, JavaServer Pages, Enterprise JavaBeans, MySQL and PL/SQL are trademarks of Oracle Corporation.

Linux is a registered trademark of Linus Torvalds.

Java and Oracle are registered trademarks of Oracle Corporation.

Palo Alto Networks, PAN-OS, App-ID, Content-ID, Url-ID, GlobalProtect, Wildfire, and Panorama are trademarks of Palo Alto Networks, Inc.

"Python" is a registered trademark of the Python Software Foundation, used by Learning Tree International with permission from the Foundation.

Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the United States and other countries.

SANS and associated certifications: GSEC, GPEN, GXPN, GCFW, GCUX, GCWN, GCIA, GREM are registered trademarks of the SANS Institute

SAP Crystal Reports is the registered trademark of SAP AG in Germany and in several other countries.

Scrum Alliance REP^SM is a service mark of Scrum Alliance, Inc. Any unauthorized use is strictly prohibited.

TechNow® is a registered trademark of TechNow Incorporated.

The Swirl logo™ is a trademark of AXELOS Limited.

Transact-SQL is a trademark of Sybase, Inc.

UNIX is a registered trademark of The Open Group.

VMware is a registered trademark of VMware, Inc. in the United States and/or other jurisdictions.

XML is a trademark of MIT, INRIA or Keio on behalf of the World Wide Web Consortium.

TN-225: Network+ Skills Class

Course Overview:

TN-225: Network+ Skills Class is a five-day course that teaches students the fundamentals of networking. Through hands-on training, students learn the vendor-independent networking skills & concepts that affect all aspects of networking, such as installing & configuring the TCP/IP client.

Attendees to the TN-225: Network+ Skills Class will receive TechNow approved course materials and expert instruction.

Please Note: This course is designed with a focus on skills and is not a preparation course for certification.

Dates/Locations:

No Events

Duration 5 days

Course Objectives:

Introduction Defining Networking
Building a Network with OSI
Hardware Concepts
Ethernet Basics
Modern Ethernet
Non-Ethernet Networks
Installing a Physical Network
Wireless Networking
Protocols
TCP/IP
Network Operating Systems
Sharing Resources
Going Large with TCP/IP
TCP/IP & the Internet
Remote Connectivity
Protecting Your Network
Interconnecting Network Operating Systems
The Perfect Server
Zen & the Art of Network Support

Prerequisites:

A+ Skills Course or A+ Certification Course is recommended

Comments

Latest comments from students

User: dsm

Instructor comments: great presentation

Facilities comments: too cold

User: fillyok

Instructor comments: He has an excellent way of explaining things on the level that anyone can understand easily. I wasn't looking forward to this class at all but I'm really glad I attended now. I have a much clearer understanding of networking fundamentals that I never would've received via CBTs. I'd heard really good things about Tim Burkard's teaching skills and now I know they're true. I wouldn't mind taking other classes that he teaches,

Facilities comments: The facilities are really nice and there weren't any problems as far as I could tell. The hotel staff is very nice.

Like the class? Then let everyone know!

CL-115: Red Hat OpenStack Administration I: Core Operations for Cloud Operators

Course Overview:

The focus of Red Hat OpenStack Administration I: Core Operations for Cloud Operators (CL110) will be managing OpenStack using both the web-based dashboard and the command-line interface, in addition to managing instances and installing a proof-of-concept environment using Red Hat OpenStack Platform (RHOSP) director. Essential skills covered in the course include configuring Red Hat OpenStack Platform (using the director UI); managing users, projects, flavors, roles, images, networking, and block storage; setting quotas; and configuring images at instantiation.

Attendees to CL-115 Red Hat OpenStack Administration I: Core Operations for Cloud Operators will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

This course is designed for Linux system administrators, cloud administrators, and cloud operators interested in, or responsible for, maintaining a private or hybrid cloud.

Prerequisites for this course is Red Hat Certified System Administrator (RHCSA) or demonstrate equivalent experience

Course Outline:

Launch an instance
Manage projects, quotas, and users
Manage networks, subnets, routers, and floating IP adresses
Create and manage block and object storage in the OpenStack framework
Customize instances with cloud-init
Deploy scalable stacks
Deploy RedHat OpenStack Platform using RHOSP director

Comments

Latest comments from students

Liked the class? Then let everyone know!

TN-545: Certified Network Defender

Course Overview:

This course is instructed with an instructor in the classroom with provided lab equipment and Cyber Range.

Students enrolled in the Certified Network Defender course, will gain a detailed understanding and hands on ability to function in real life situations involving network defense. They will gain the technical depth required to actively design a secure network in your organization. This program will be akin to learning math instead of just using a calculator.

This course gives you the fundamental understanding of the true construct of data transfer, network technologies, software technologies so that you understand how networks operate, understand what software is automating and how to analyze the subject material.

You will learn how to protect, detect and respond to, and predict threats on the network. This builds upon the typical knowledge and skills of Network Administrators in network components, traffic, performance and utilization, network topology, system locations, and security policies.

You will learn network defense fundamentals, the application of network security controls, protocols, perimeter appliances, secure IDS, VPN and firewall configuration. You will then learn the intricacies of network traffic signature, analysis and vulnerability scanning which will help you when you design greater network security policies and successful incident response plans. These skills will help you foster resiliency and continuity of operations during attacks.

This course supports a certification that is DoD approved 8570 Baseline Certificate and meets DoD 8140/8570 training requirements.

What’s Included:

EC-Council official E-Courseware
EC-Council iLabs access included for 6 months
EC-Council official Certificate of Attendance
CND Exam Voucher with 1 FREE RETAKE VOUCHER

Security Course Flow

Dates/Locations:

Date/Time	Event
04/21/2025 - 04/25/2025 08:00 -16:00	TN-545: Certified Network Defender TechNow, Inc, San Antonio TX
06/23/2025 - 06/27/2025 08:00 -16:00	TN-545: Certified Network Defender TechNow, Inc, San Antonio TX
09/15/2025 - 09/19/2025 08:00 -16:00	TN-545: Certified Network Defender TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Content:

Module 01. Network and Defense Strategies
Module 02. Administrative Network Security
Module 03. Technical Network Security
Module 04. Network Perimeter Security
Module 05. Endpoint Security-Windows Systems
Module 06. Endpoint Security- Linux Systems
Module 07. Endpoint Security- Mobile Devices
Module 08. Endpoint Security- IoT Devices
Module 09. Administrative Application Security
Module 10. Data Security
Module 11. Enterprise Virtual Network Security
Module 12. Enterprise Cloud Network Security
Module 13. Enterprise Wireless Network Security
Module 14. Network Traffic Monitoring and Analysis
Module 15. Network Logs Monitoring and Analysis
Module 16. Incident Response and Forensic Investigation
Module 17. Business Continuity and Disaster Recovery
Module 18. Risk Anticipation with Risk Management
Module 19. Threat Assessment with Attack Surface Analysis
Module 20. Threat Prediction with Cyber Threat Intelligence

Prerequisites:

Basic network and host operations knowledge
Experience commensurate with one to five years of network, host, or application administration
TN-325:Security+ or equivalent

Courses to follow:

Target Audience:

Network Administrators, Network Security Administrators, Network Security Engineer, Network Defense Technicians, Network Analyst, Security Analyst, Security Operator, and anyone involved in network operations

About us:

TechNow has taught security courses for almost 30 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with internationals sales in security training, consulting, and compliance.

Tech Now, Inc. is an accredited Training Center with Ec-Council.

Comments

Latest comments from students