Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
Latest comments from students
Liked the class? Then let everyone know!
TechNow offers many courses that also have a related certification exam. As an Authorized Peason VUE testing center, we offer exams for many certifications. Pearson VUE offers exams for a wide array of certifications that includes the IT certs of Cisco, EC-Council, CompTIA, and SANS.
Course Overview:
This class uses a sample product development initiative to illustrate the course principles. If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course will cover the Agile adaptive life cycle framework and all of the ceremonies, artifacts, and roles.
Attendees to PM-222: Agile Principles using will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 2 Days
Course Objectives: At the conclusion of this course, students will be able to:
- Compare the Agile (adaptive) and Plan Driven (predictive/ waterfall) approaches
- Understand the Agile Manifesto and SCRUM Framework
- Apply the basics of Agile / SCRUM Team Organization, with importance of the Development Team responsibilities
- Use Agile / SCRUM chartering, high-level estimating, and prioritization techniques to initiate a Product Roadmap and a Product Backlog
- Create personas and user stories to lead to Development Team task assignments
- Understand Release and Sprint Planning to lead to the Sprint Backlog
- Plan and conduct a sample SCRUM Sprint from the Vision Statement through the Sprint retrospective
Target Student:
- Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.
Comments
Latest comments from students
Liked the class? Then let everyone know!
Course Overview:
In this course, students learn the IPv6 protocols & processes & describe how IPv6 is supported in the latest versions of Microsoft Windows operating system. Students will also learn how to describe transition technologies that allow you to deploy IPv6 in IPv4 intranets & across the IPv4 Internet.
Attendees to TN-395: Internet Protocol Version 6 (IPv6) will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Learn how to create IPv6 networks with Cisco Systems products
- Supplement your IPv6 course with a self-study guide based on the course materials
- Understand practical applications of IPv6 through a solutions-oriented writing approach
- Increase comprehension & retention through chapter tools like objectives, summaries, scenarios & review questions
- Features & benefits of IPv6
- IPv6 in the Windows Server2003 Family
- IPv6 addressing & the IPv6 header
- Internet Control Message Protocol for IPv6 (ICMPv6)
- Neighbor & multicast listener discovery
- Address auto configuration
- IPv6 name resolution & routing
- Coexistence & migration
- IPv6 mobility
Prerequisites:
- Students should have a working knowledge of a Windows OR Unix Operating system.
- In addition, the student should also have basic end-user skills in TCP/IP.
Comments
Latest comments from students
Liked the class? Then let everyone know!