IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/20/2026 - 01/23/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/07/2026 - 04/10/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
09/08/2026 - 09/11/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/14/2026 - 12/17/2026
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

Comments

Latest comments from students

 

Liked the class?  Then let everyone know!

L-245: Linux System Administration I

Course Overview:

In this course students will learn to install the Linux™ operating system, to administer users and software, to use vi, basic Linux security, process control, file system maintenance, backup and recovery, including some basic networking concepts. This course insures that students have the skills to configure all desktop and client side related activity.

Attendees to L-245: Linux System Administration I will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Linux operating system installation
  • Hardware Issues
  • LILO & GRUB Configuration
  • Managing the Linux file system
  • Boot Process
  • Customization of setup files
  • System Startup
  • Run Levels
  • Network Services
  • User Management
  • Changing Passwords
  • Monitoring, accessing & restricting root system access
  • Administration Tools
  • Disk Management
  • Quotas
  • Process Control
  • Installing & removing software & patches
  • Network Configuration
  • Client side components of NFS, Samba, NTP, NIS
  • Printing
  • Backup and Recovery
  • Using utilities for process control, locating files & automating maintenance tasks

Prerequisites:

  • Students should have an understanding of all basic UNIX commands as well as variable substitution, wild card expansion, command pipes, permissions, the grep  and find commands.
  • These prerequisites can be met through completion of TN-125: Introduction to UNIX & Linux and six month’s experience with Linux.

 

Comments

Latest comments from students

User: flores2015

Instructor comments: Very Good Instructor (Bill Peterson)

Facilities comments: Nice - Can't wait for your new facility.

Liked the class?  Then let everyone know!

MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010 & 2013

Course Overview:

TechNow’s Course provides existing .NET developers with practical information and labs that enables them to build solutions on the Microsoft SharePoint 2010/2013 platform.

Attendees to MS-10175: Developing & Customizing Applications for Microsoft SharePoint 2010/2013 will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Introduction to SharePoint 2010/2013 Development Platform
  • Using SharePoint 2010/2013 Developer Tools
  • Developing SharePoint 2010/2013 Web Parts
  • Working with SharePoint Objects on the Server
  • Creating Event Receivers and Application Settings
  • Developing Solutions by Using Business Connectivity Services
  • Developing SharePoint 2010/2013 Workflows
  • Working with Client-based APIs for SharePoint 2010/2013
  • Developing Interactive User Interfaces
  • Developing Silverlight Applications for SharePoint
  • Developing Sandboxed Solutions
  • Working with SharePoint Server Profiles and Taxonomy APIs
  • Developing Content Management Solutions

    Prerequisites:

    • An understanding of the problem-solving techniques that apply to software development
    • Approximately 12 months experience with ASP .NET 3.5 with Visual Studio 2008 (or later)
    • Approximately 1 month development experience with SharePoint 2007 or SharePoint 2010/2013 and VS2010/2013 (includes beta releases) creating code that interacts with the SharePoint Sever-side APIs
    • Experience performing end user tasks with SharePoint 2007 or SharePoint 2010/2013 and an understanding of the purpose and use of the following:
      • Lists
      • Documents and Libraries
      • Personalizing an SP Page/Site
      • Using MySites
      • Using SharePoint Designer

    Comments

    Latest comments from students

    User: kelleyd10

    Instructor comments: Clay was / is an outstanding instructor. He was very flexible in what the class needed. He was very accommodating and resourceful in answering the class questions. Clay's teaching style is greatly appreciated.

    Facilities comments: Were good

    User: dennij

    Instructor comments: Very professional and knowledgeable. Available before and after class.

    Facilities comments: Location was nice but too far from Lackland.

    Liked the class?  Then let everyone know!

    CL-355: Containers, Kubernetes, and Red Hat OpenShift Administration

     

    Course Overview:

    Through an introduction to Docker, Kubernetes, and Red Hat OpenShift Platform, this training course helps you understand one of the key tenets of the DevOps and DevSecOps Platform (DSOP) movement: continuous integration and continuous deployment. The CI/CD pipeline becomes well understood and implemented in an open architecture.  Containers have become a key technology for the configuration and deployment of applications and micro services. Kubernetes is a container orchestration platform that provides foundational services in Red Hat OpenShift Container Platform, which allows enterprises to manage container deployments and scale their applications using Kubernetes.

    This training course provides an overview of the DoD Enterprise DevSecOps Platform (DSOP) Reference Design, its current state, and ties to DoD Cloud Platform One (P1). Workflows of the DoD Iron Bank container repository are introduced, along with an overview of the DoD Pipeline as represented in Big Bang.  Continuous authorization cATO via Party Bus within NIST RMF is presented. You will become aware of the Platform One (P1) integrations and relationship to Docker, Kubernetes, Istio (Red Hat OpenShift Service Mesh) and Red Hat OpenShift Platform.

    In addition to gaining an understanding of these tools, you will build core administration skills through the installation, configuration, and management of an OpenShift cluster and containerized applications.

    Course Objectives:

    • Learn about Containers, Docker, Kubernetes, and OpenShift architecture
    • Overview DoD Enterprise DevSecOps Platform (DSOP) Reference Design and DoD Cloud Platform One (P1)
    • Tie together awareness of various DoD Cloud offerings and their relationships
    • Create containerized services
    • Manage containers and container images
    • Deploy multi-container applications
    • Install an OpenShift cluster
    • Configure and manage masters and nodes
    • Secure OpenShift
    • Control access to resources on OpenShift
    • Monitor and collect metrics on OpenShift
    • Deploy applications on OpenShift using source-to-image (S2I)
    • Manage storage on OpenShift

    Course Outline:

    • Getting started with container technology
    • Creating containerized services
    • Managing containers
    • Managing container images
    • Creating custom container images
    • Deploying containerized applications on OpenShift
    • Deploying multi-container applications
    • Troubleshooting containerized applications
    • Comprehensive Review of Introduction to Container, Kubernetes, and RedHat OpenShift
    • Introducing Red Hat OpenShift Container Platform
    • Installing OpenShift Container Platform
    • Describing and exploring OpenShift networking concepts
    • Executing commands
    • Controlling access to OpenShift resources
    • Allocating persistent storage
    • Managing application deployments
    • Installing and configuring the metrics subsystem
    • Managing and monitoring OpenShift Container Platform

    Dates/Locations:

    No Events

    Duration: 5 Days

    Prerequisites:

    • Ability to use a Linux® terminal session and issue operating system commands
    • Good foundation in Linux
    • Experience with web application architectures and their corresponding technologies

    Target Audience:

    • Developers who wish to containerize software applications
    • Administrators who are new to container technology and container orchestration
    • Architects who are considering using container technologies in software architectures
    • System administrators
    • System architects
    • Architects and developers who want to install and configure OpenShift Container Platform
    • Those working in the field of DevSecOps supporting DoD Platform One (P1) and other implementations

    Comments

    Latest comments from students

     

    Liked the class?  Then let everyone know!

    CT-225: Network+

     

    Course Overview:

    CT-225: Network+ is a five-day course that teaches students the fundamentals of networking. Through hands-on training, students learn the vendor-independent networking skills & concepts that affect all aspects of networking, such as installing & configuring the TCP/IP client. The course also helps to prepare students for three popular certification examinations: CompTIA Network+, Microsoft Networking Essentials, and Novell Networking Technologies.

    Attendees to CT-225: Network+ will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    Date/Time Event
    02/02/2026 - 02/06/2026
    08:00 -16:00     		CT-225: Network+
    TechNow, Inc, San Antonio TX
    05/04/2026 - 05/08/2026
    08:00 -16:00     		CT-225: Network+
    TechNow, Inc, San Antonio TX
    08/03/2026 - 08/07/2026
    08:00 -16:00     		CT-225: Network+
    TechNow, Inc, San Antonio TX
    11/02/2026 - 11/06/2026
    08:00 -16:00     		CT-225: Network+
    TechNow, Inc, San Antonio TX

    Duration 5 days

    Course Objectives:

    • Identify basic network theory concepts and major network communications methods
    • Describe bounded network media
    • Describe unbounded network media
    • Identify the major types of network implementations
    • Identify TCP/IP addressing and data delivery methods
    • Analyze routing and switching technologies
    • Identify the components of a TCP/IP implementation
    • Analyze network security
    • Implement network security
    • Identify the components of a WAN implementation
    • Identify the components used in cloud computing and virtualization
    • Identify the components of a remote network implementation
    • Manage networks
    • Troubleshoot network issues

    Prerequisites:

    Comments

    Latest comments from students

    User: hanbri9

    Instructor comments: Great instructor.

    Facilities comments: BEST HOTEL!!!!!!! AMAZING LOCATION, GOOD FOOD, NICE SPACE. The location of the hotel is what is almost the best about it. Driving up hwy 10 in the morning is absolutely awful.

     

    Like the class?  Then let everyone know!