Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
|
12/08/2025 - 12/11/2025 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
Latest comments from students
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Course Overview:
This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java. In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.
Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Writing Simple Programs Data Types, Constants, & Variables
- Screen Output & Keyboard Input
- Expressions
- Decision Making
- Looping
- Subroutines
- Debugging
- Data Collections – Arrays
- Data Collections – Classes Working with Files
Prerequisites:
- This course is for students starting out in programming. No programming experience is required.
Comments
Latest comments from students
User: tsonger
Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.
Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.
User: TracyPaul
Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.
Facilities comments: Outstanding. The hotel staff did a great job supporting our class.
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