IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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    Course Overview:

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    Attendees to L-295: Linux System Administration II will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

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    • Configuring NFS to support the client/server environment
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    • Troubleshooting techniques
    • Advanced Linux installation

    Prerequisites:

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    Course Overview:

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    Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.

    Date/Locations:

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    Course Duration: 5 days

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    • Work with Windows PowerShell pipeline
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    • Write basic scripts in Windows PowerShell
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    • Use advanced Windows PowerShell techniques

     

    Course Prerequisites:

     

    • Experience with Windows networking technologies and implementation.
    • Experience with Windows Server administration, maintenance, and troubleshooting.

     

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    Course Overview:

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    TechNow is a CompTIA partner and uses official CompTIA Linux+ curriculum.

    Attendees to CT-245: Linux+ will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    Date/Time Event
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    08:00 -16:00     		CT-245: Linux+
    TechNow, Inc, San Antonio TX

    Duration: 5 Days

    Course Objectives:

    • Perform basic Linux tasks
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    Prerequisites:

     

    Comments

    Latest comments from students

    User: cwbrind

    Instructor comments: Great experience with Mr. Peterson, would recommend again. Highly knowledgable and approachable for any subject.

    Facilities comments: The Holiday Inn was a nice location for learning despite traffic around the area.

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