IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

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    TN-5455: Managing Windows Environments with Group Policy

     

    Course Overview: 

    In this course-currently the only offering in the market devoted to Group Policy training-you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and learn to control and manage computer systems and domain users running Windows Server and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks.

    Attendees to TN-5455: Managing Windows Environments with Group Policy will receive TechNow approved course materials and expert instruction.

    Date/Locations:

    No Events

    Course Duration: 5 days

    Course Objectives:

    • Features and functions of Group Policy
    • Use Group Policy management tools to manage security policies
    • Design a Group Policy infrastructure
    • Group Policy processing architecture
    • Back up, restore, import, and copy Group Policy Objects through the Group Policy
    • Management Console
    • Use Windows PowerShell to manage Group Policy
    • Implement security using Group Policy
    • Configure the desktop environment with Group Policy
    • Configure roaming profiles and Folder Redirection
    • Assign and publish software packages
    • Implement AppLocker and software restriction policies
    • Create and deploy Administrative Templates
    • Configure Group Policy preferences

     

     

    Course Prerequisites:

    • Experience with the Microsoft Windows Server 2008/12 environments and a fundamental understanding of Active Directory

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    VM-325: VMware View: Install, Configure and Manage

    Course Overview:

    This hands-on training course builds your skills in the VMware ViewTM suite of products: VMware View Manager, VMware View Composer, and VMware® ThinAppTM.  Based on customer specification, this course can be based on View 4.x or 5.x, and ThinApp 4.x or 5.x releases.

    Attendees to VM-325: VMware View: Install, Configure and Manage will receive TechNow approved course materials and expert instruction.

    At the end of this course, you should understand the features and operations of View and be able to:

    • Install and configure View components
    • Create and manage dedicated and floating desktop pools
    • Deploy and manage linked-clone virtual desktops
    • Configure and manage desktops that run in local mode
    • Configure secure access to desktops through a public network
    • Use ThinApp to package applications

    Date/Locations:

    No Events

    Duration: 5 days

    Course Objectives:

    • Module 1: Course Introduction
    • Module 2: Introduction to VMware View
    • Module 3: View Connection Server
    • Module 4: View Desktops
    • Module 5: View Client Options
    • Module 6: View Administratory
    • Module 7: Configuring and Managing Linked Clones
    • Module 8: Local-Mode Desktops
    • Module 9: Command-Line Tools and Backup Options
    • Module 10: Managing VMware View Security
    • Module 11: View Manager Performance and Scalability
    • Module 12: VMware® ThinAppTM

    Prerequisites:

    • VM-315: VMware Infrastructure: Install, Configure and Manage
    • Experience in Microsoft Windows Active Directory Administration
    • Experience with VMware vSphereTM
    • Before attending the course, students must be able to perform the following tasks:
      • Create a template in VMware vCenterTM Server and deploy a virtual machine from it
      • Modify a template customization file
      • Open a virtual machine console in vCenter Server and access the guest operating system
      • Configure Active Directory services

     

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    MS-10231: Designing a Microsoft SharePoint 2010 and 2013 Infrastructure

     

    Course Overview:

    This course is intended for IT Professionals who use Microsoft SharePoint 2010 in a team-based, medium-sized to large environment. While they may have implemented a SharePoint deployment, they have limited experience in designing a SharePoint infrastructure. They likely work as a senior administrator who acts as a technical lead over a team of administrators. Members of this audience should have at least 6 months experience with SharePoint 2010 (including pre-released versions of the product).

    Attendees to MS-10231: Designing a Microsoft SharePoint 2010/2013 Infrastructure will receive TechNow approved course materials and expert instruction.

    Date/Location:

    No Events

    Duration: 5 days

    Course Objectives:

    • Designing a Logical Architecture
    • Planning Service Application Architecture
    • Planning for Performance and Capacity
    • Designing a Physical Architecture
    • Designing a Security Plan
    • Planning Authentication
    • Planning Managed Metadata
    • Planning Social Computing
    • Designing Enterprise Search Strategy
    • Planning Enterprise Content Management
    • Developing a Plan for Governance
    • Designing a Maintenance and Monitoring Plan

    Prerequisites:

    • At least 2 years experience administering, deploying, managing, monitoring, upgrading, migrating, and designing SharePoint servers
    • At least one year’s experience of mapping business requirements to logical and physical technical design
    • Working knowledge of network design, including network security

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