IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Welcome to TechNow!

Welcome to TechNow! The Leader in Information Security Training & Computer Training.

The world of information security and computer training is ever changing.  The techniques and systems continue to evolve and we must stay current and diligent.  To do this, you can count on TechNow®…the leader in cybersecurity training and computer system training.

TechNow® has been training the leaders in the computer community for many years.  We provide training for students in a number of areas.  Our cybersecurity trainings include popular courses like D0D 8140, Security , CISM, CISSP, CEH,CCNA, and more.  With over 34 years of experience, we’re able to provide you with unmatched training and certification programs.

TechNow also provides a variety of other popular trainings for the computer professional including Cisco, EC-Council, CompTIA, Unix/Linux and more.

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    CT-405: PenTest+

     

     

     

     

     

     

    Course Overview:

    PenTest+ is an intermediate-level certification for cybersecurity professionals who are tasked with penetration testing to identify, exploit, report, and manage vulnerabilities on a network. PenTest+ is at the same certification level as CT-395: CySA+. Depending on your course of study, PenTest+ and CySA+ can be taken in any order, but typically follow the skills learned in CT-325: Security+. PenTest+ focuses on offense through penetration testing and vulnerability assessment while CySA+ focuses on defense through incident detection and response. The most qualified cybersecurity professionals have both offensive and defensive skills. Attend Tech Now training for hands-on, instructor led course to prepare you for the CompTIA PT0-002 exam. This exam is hands-on, performance-based questions and multiple choice, to ensure each candidate possesses the skills, knowledge, and ability to perform tasks on systems.

     

     

     

     

    What’s Included:

    • 5 days of instructor led in classroom training
    • Labs
    • PenTest+ Courseware
    • Exam Voucher
    • PenTest+ onsite exam scheduling

    Course Objectives:

    • Plan and scope penetration tests
    • Conduct passive reconnaissance
    • Perform non-technical tests to gather information
    • Conduct active reconnaissance
    • Analyze vulnerabilities
    • Penetrate networks
    • Exploit host-based vulnerabilities
    • Test application
    • Complete post-exploit tasks
    • Analyze and report pen test results

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Content:

      • Module 01. Planning and Scoping Penetration Tests
      • Module 02. Conducting Passive Reconnaissance
      • Module 03. Performing Non-Technical Tests
      • Module 04. Conducting Active Reconnaissance
      • Module 05. Analyzing Vulnerabilities
      • Module 06. Penetrating Networks
      • Module 07. Exploiting Host-Based Vulnerabilities
      • Module 08. Testing Applications
      • Module 09. Completing Post-Exploit Tasks
      • Module 10. Analyzing and Reporting Pen Test Results

     

    Prerequisites:

    Target Audience:

    This course is designed for cybersecurity professionals tasked with penetration testing and vulnerability management.

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    Palo Alto Networks Firewall Training Course Lab

    Working with the TechNow lab for the PA-215: Palo Alto Networks Firewall Essentials FastTrack course has been nothing less than a techie's idea of fun.  When students come in we are immediatly configuring the Cisco 3750 switches for access ports, VLANS, and trunks.  We then cable the switch to the Palo Alto Networks Firewall.  Each student gets their own Palo Alto Firewall Pod of hardware and software.  What we find as fun is the VLAN environment, with an array of virtual machines hosted on an ESXi server that can really exercise the abilities of the Palo Alto Firewall.  The DMZ VLAN hosts virtual machines that support enterprise services and also potentialy vulnerable web services.  The Trust VLAN has Windows and Linux clients.  The UnTrust VLAN has Web services and a VM of Kali. The hardware Firewall is additionally connected to a Management VLAN.  All those VLANs are trunked into an ESXi server where the student also has a VM-Series Palo Alto Networks Firewall for High Availability.  

    After configuring all the trunking, VLANs, and network interfaces we learn about the firewall and configure it for the lab environment.  Using Metasploitable and Kali/Metasploit nefarious penetration attempts are executed.  Using packet captures, custom APP-ID's  and custom signatures are generated.  Custom logging and reporting are created to similate and enterprise and assist the desired Incident Response.  It is always fun in a training environment to learn all about the controls available in a product, even though specific controls may not be used in the operational environment.  In the end we have a good understanding of the Palo Alto Networks Firewall.

    MS-2124: Programming with C#

     

    Course Overview:

    This course provides students with the knowledge and skills they need to develop C# applications for the Microsoft .NET Platform.  The course focuses on C# program structure, language syntax & implementation details.  C# was created to be the programming language best suited for writing enterprise applications for .NET. C# combines the high productivity of Microsoft Visual Basic with the raw power of C++.  It is a simple, object-oriented and type-safe programming language that is based on the C & C++ family of languages.

    Attendees to MS-2124: Programming with C# will receive TechNow approved course materials and expert instruction.

    Dates/Locations:

    No Events

    Duration: 5 Days

    Course Objectives:

    • Overview of the Microsoft .NET Platform Overview of C#
    • Using Value-Type Variables
    • Statements & Exceptions
    • Methods & Parameters
    • Arrays
    • Essentials of Object-Oriented Programming
    • Using Reference-Type Variables
    • Creating & Destroying Objects
    • Inheritance in C#
    • Aggregation, Namespaces & Advanced Scope
    • Operators & Events Properties & Indexes
    • Attributes

    Prerequisites:

    • Experience with programming in C, C++, Visual Basic, Java or another programming language

     

    Comments

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    User: jdmccol

    Instructor comments: Excelent instructor, covered topic in depth and modified course objectives to meet student own needs.

    Facilities comments: Was OK, I am sure the Technow facilities when competed will be better.

     

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