TN-5305: Supporting and Troubleshooting Windows 11

 

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
  • Troubleshoot startup issues and operating system services on a Windows 11 PC
  • Perform system recovery
  • Resolve issues related to hardware devices and device drivers
  • Administer Windows 11 devices
  • Troubleshoot issues related to network connectivity
  • Configure Windows 11 devices by using Group Policy
  • Configure and troubleshoot user settings
  • Configure and troubleshoot resource access
  • Implement remote connectivity
  • Deploy and troubleshoot applications
  • Maintain Windows 11 devices

 

 Prerequisites: 

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.

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Observations of Instructor Led Training with Real Hardware

TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do.  While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course.  His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.

A large percentage of training is moving to the virtualized/remote lab environments.  Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs.  There were either network connectivity issues, or issues with the remote access software, or other problems.  The whole training experience was very frustrating and not productive.

We keep our labs open to students if they would like after hours, or before hours access.  Repeatedly going through a lab engrains that knowledge for later recall.  Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port.  There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration.  These disaster scenarious requires hands-on physical access to hardware.  Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.

RH-295: Linux System Administration II

Course Overview:

Linux System Administration II course is for experienced administrators ready for advanced administration topics. This course provides students with hands-on experience working with more complex and integrated administration concepts, and builds upon the Part 1 course. Students will be instructed in essential  local Red Hat system administration skills including: Logical Volumes, Raid Management, and System Logging, SELinux and Virtual Machines.  The Linux System Administration II course will get you started in understanding network administration topics, including monitoring, routing, Firewall with iptables, and servers such as NFS, SAMBA, DNS, SMTP, HTTP, DHCP, and Kickstart.

Attendees to RH-295: Linux System Administration II will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Managing Logical Volumes and RAID
  • Network Routing, Filtering and Monitoring
  • Configuring File Sharing Across Platforms
  • Configuring Internet Services
  • Configuring Security
  • Configuring System Messaging
  • Using Name Services
  • Configuring Name Service Clients
  • Configuring Kickstart
  • Virtualization with KVM
  • Troubleshooting Boot Process

Prerequisites:

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L-295: Linux System Administration II

Course Overview:

In this course students will learn to configure the Linux kernel, install & configure modules, to install and configure non-default devices and automate installation with Kickstart. Students also utilize skills developed in L-245 to expand on file system configuration with spanning devices and RAID. This is the foremost server side Linux course in the industry covering all server side components such as DHCP, Samba, NIS, LDAP, inet, telnet ftp, dns, etc.  Expanding on security introduced in L-245: Linux System Administration I, TCP wrappers, firewalling with IP filters, SQUID, & ssh are covered.

Attendees to L-295: Linux System Administration II will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Custom installation of a Linux server
  • Linux device naming conventions & the boot process
  • Adding peripheral devices
  • Reconfiguring the kernel
  • Disk partitioning & formatting
  • Changing system run levels
  • Adding startup files for additional services
  • Adding & removing software packages
  • Disk & file system Administration
  • Terminals & modem configuration
  • Configuring NFS to support the client/server environment
  • Use the automounter
  • Server side components such as DHCP, Samba, NIS, LDAP, inet, telnet, ftp, DNS, etc.
  • Troubleshooting techniques
  • Advanced Linux installation

Prerequisites:

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VM-315: VMware Infrastructure: Install, Configure, and Manage

Course Overview:

This course explores the VMware Infrastructure, which consists of VMware ESX Server & VMware Virtual Center Server.  We will look at both the design environments and operational processes of the VMware Infrastructure. This course provides IT architects with the insight needed to tackle tough issues in server virtualization such as virtual machine technologies, storage infrastructure, and designing clustered environments. Extensive hands-on labs provide for a rich student experience.

Attendees to VM-315: VMware Infrastructure: Install, Configure, and Manage will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
09/29/2025 - 10/03/2025
08:00 -16:00 		VM-315: VMware Infrastructure: Install, Configure, and Manage
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Virtual Infrastructure Overview
  • ESX and ESXi Server Installation
  • Configuration of Networking, Scalability and Security
  • Storage
  • Install and Configure vCenter Server and Components
  • Creation, Deployment, Management, and Migration of Virtual Machines
  • Utilize vCenter Server  for Resource Management
  • Utilize vCenter Server for Virtual Machine Access Control and User Managment
  • Use vCenter Server to increase scalability
  • Monitoring Your Environment
  • Data & Availability Protection Troubleshooting

  • Use VMware vCenter Update Manager to apply ESXi patches

  • Use vCenter Server to manage vMotion, HA, DRS and data protection.

Prerequisites:

  • To ensure your success, system administration experience on Microsoft or Linux operating systems is required.

Comments

Latest comments from students

User: wolfdenise

Instructor comments: The instructor was nice and kept us entertained while providing instruction.

Facilities comments: The facility was nice, clean and easy to get to.

User: asteeves@aol.com

Instructor comments: knowledgeable but can get off subject at times

Facilities comments: good

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