IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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PL-115: Fundamentals of Computer Programming

 

Course Overview:

This hands-on course provides a comprehensive introduction to programming logic, and builds a solid foundation of programming skills that can be used to master additional programming languages like C, C++, PERL, Java or Python. To learn programming you must focus on a particular language, and we have chosen Java.  In this course you will write and debug programs in Python. If you would like this course to use a different computer language, that can be arranged.

Attendees to PL-115: Fundamentals of Computer Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Writing Simple Programs Data Types, Constants, & Variables
  • Screen Output & Keyboard Input
  • Expressions
  • Decision Making
  • Looping
  • Subroutines
  • Debugging
  • Data Collections – Arrays
  • Data Collections – Classes Working with Files

Prerequisites:

  • This course is for students starting out in programming.  No programming experience is required.

 

Comments

Latest comments from students

User: tsonger

Instructor comments: While I could tell the instructor was very knowledgeable, his instructions were not very clear. He could've done a better job preparing for the class.

Facilities comments: Room was fine. The location of the room could have been better as the dings from the elevator were a bit distractive.

User: TracyPaul

Instructor comments: Very knowledgeable. Diagnosed our programming problems in short order. Could go into the details of 'why', versus only the 'how'.

Facilities comments: Outstanding. The hotel staff did a great job supporting our class.

 

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CT-210: Project+

Course Overview:

This course is a project management certification that provides validation of fundamental project management skills. This course will confirm a project manager’s knowledge of the project life cycle, from initiation and planning, through execution, acceptance, support and closure. Students will gain the knowledge and skills necessary to complete projects on time and within budget, and learn common project management terminology used throughout the industry.

Attendees to CT-210: Project+ will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
10/27/2025 - 10/30/2025
08:00 -16:00 		CT-210: Project+
TechNow, Inc, San Antonio TX

Duration: 4 Days

Course Objectives:

  • Project Initiation
  • Project planning, estimating and scheduling.
  • Creating project plans
  • Managing people
  • Managing cost and evaluating project performance
  • Project closure

Prerequisites:

  • Basic understanding of project management

Comments

Latest comments from students

User: ChiefsLeo94

Instructor comments: Mr. Moore was very knowledgeable in the subject area and kept us on target and interested in subject area by inputting relevant stories from his project management experience.

Facilities comments: Room was adequate for the training environment just big enough for the class size and still not feel like a broom closet.

User: trosale8

Instructor comments: very knowledgeable and very supportive and empathetic. Taught us not only the content but the test-taking techniques. Instructor talks during lab/practice tests which is harder to concentrate.

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MS-10231: Designing a Microsoft SharePoint 2010 and 2013 Infrastructure

 

Course Overview:

This course is intended for IT Professionals who use Microsoft SharePoint 2010 in a team-based, medium-sized to large environment. While they may have implemented a SharePoint deployment, they have limited experience in designing a SharePoint infrastructure. They likely work as a senior administrator who acts as a technical lead over a team of administrators. Members of this audience should have at least 6 months experience with SharePoint 2010 (including pre-released versions of the product).

Attendees to MS-10231: Designing a Microsoft SharePoint 2010/2013 Infrastructure will receive TechNow approved course materials and expert instruction.

Date/Location:

No Events

Duration: 5 days

Course Objectives:

  • Designing a Logical Architecture
  • Planning Service Application Architecture
  • Planning for Performance and Capacity
  • Designing a Physical Architecture
  • Designing a Security Plan
  • Planning Authentication
  • Planning Managed Metadata
  • Planning Social Computing
  • Designing Enterprise Search Strategy
  • Planning Enterprise Content Management
  • Developing a Plan for Governance
  • Designing a Maintenance and Monitoring Plan

Prerequisites:

  • At least 2 years experience administering, deploying, managing, monitoring, upgrading, migrating, and designing SharePoint servers
  • At least one year’s experience of mapping business requirements to logical and physical technical design
  • Working knowledge of network design, including network security

Comments

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