TechNow has been involved in enterprise client server architectures since 1990. TechNow has delivered national and international implementations for Valero, Wholefoods, Quest, USAA, Golfsmith, AMD, Motorola, and many other fortune 1000 corporations,
TechNow's training program has followed the evolution of enterprise computing into virtualization and cloud computing. With a focus on security, TechNow can present the ramifications of many centralized strategies. All courses utilize enterprise instructors with experience and can discuss the detail of implementation and the integration into an existing infrastructure.
Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
Comments
Latest comments from students
Liked the class? Then let everyone know!
Are you looking for a Cisco Training Course?
Your organization needs qualified professionals who can design, implement, and operate Cisco multiprotocol internet works. With Cisco training from TechNow, you can gain the knowledge and experience your organization needs to succeed.
TechNow’s Cisco Training and Certification Career Path takes students from the fundamentals of networking through a complete line of Cisco courses designed to give students the knowledge and experience they need to master Cisco networking skills in a fast, thorough, and efficient manner.
Our Cisco training courses will prepare you for your work towards Cisco certification. With years of experience in the Cisco training environment, TechNow can lead you through a dynamic experience to prepare you for Cisco certification.
A list of our Cisco Courses.