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Course Overview:
This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
- Troubleshoot startup issues and operating system services on a Windows 11 PC
- Perform system recovery
- Resolve issues related to hardware devices and device drivers
- Administer Windows 11 devices
- Troubleshoot issues related to network connectivity
- Configure Windows 11 devices by using Group Policy
- Configure and troubleshoot user settings
- Configure and troubleshoot resource access
- Implement remote connectivity
- Deploy and troubleshoot applications
- Maintain Windows 11 devices
Prerequisites:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server fundamentals.
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Course Description:
Artificial Intelligence Essentials (AIE) is a foundational AI literacy certification that builds practical understanding of AI and responsible use
The Artificial Intelligence Essentials (AIE) Course is designed to prepare learners for the newly Artificial Intelligence Essentials (AIE) exam. This hands-on program introduces professionals to core AI concepts, practical tools, and safe real-world applications. It equips learners to understand AI systems, use AI responsibly, and boost productivity across roles and industries
Participants will gain knowledge in understanding how AI systems work, where they are used, how they influence decision-making, and how they should be applied responsibly in everyday, professional, and organizational contexts. The course covers what AI is and what it is not, how data and models drive AI behavior, and how modern AI systems differ from traditional software. Learners develop the ability to interact effectively with AI tools, evaluate AI outputs with informed judgment, and apply responsible practices aligned with privacy, security, and global regulatory expectations.
By the end of the course, learners will be prepared to use AI confidently, safely, and productively while recognizing limitations, ethical risks, and broader societal impacts. It serves as a universal entry point before any technical, managerial, security, or governance specialization in AI.
Course Outline:
01. Introduction to Artificial Intelligence
02. Everyday AI Tools and Use Cases
03. Building Blocks of AI
04. Prompt Crafting AI-Driven Interactions
05. AI Ethics and Responsible AI
Dates/Locations:
No Events
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Course Overview:
This class uses a sample product development initiative to illustrate the course principles. If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course will cover the Agile adaptive life cycle framework and all of the ceremonies, artifacts, and roles.
Attendees to PM-222: Agile Principles using will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Duration: 2 Days
Course Objectives: At the conclusion of this course, students will be able to:
- Compare the Agile (adaptive) and Plan Driven (predictive/ waterfall) approaches
- Understand the Agile Manifesto and SCRUM Framework
- Apply the basics of Agile / SCRUM Team Organization, with importance of the Development Team responsibilities
- Use Agile / SCRUM chartering, high-level estimating, and prioritization techniques to initiate a Product Roadmap and a Product Backlog
- Create personas and user stories to lead to Development Team task assignments
- Understand Release and Sprint Planning to lead to the Sprint Backlog
- Plan and conduct a sample SCRUM Sprint from the Vision Statement through the Sprint retrospective
Target Student:
- Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.
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