Here are the Information Privacy Protection course offerings:
Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
| Date/Time | Event |
|---|---|
|
09/08/2026 - 09/11/2026 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
|
12/14/2026 - 12/17/2026 08:00 -16:00 |
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX |
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
In this course, you will gain the knowledge and skills needed to configure, maintain, and operate Cisco ASA 5500 Series Adaptive Security Appliance.
Attendees to N-455: Securing Networks with ASA Fundamentals (SNAF) will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 5 Days
Course Objectives:
- Introducing Cisco Security Appliance Technology and Features
- Cisco Adaptive Security Appliance and PIX Security Appliance Families
- Getting Started with Cisco Security Appliances
- Essential Security Appliance Configuration
- Configuring Translations and Connection Limits
- Using ACLS and Content Filtering
- Configuring Object Grouping
- Switching and Routing on Security Appliances
- Configuring AAA for Cut-Through Proxy
- Configuring the Cisco Modular Policy Framework
- Configuring Advanced Protocol Handling
- Configuring Threat Detection
- Configuring Site-to-Site VPNS Using PreShared Keys
- Configuring Security Appliance Remote Access VPNs
- Configuring Cisco Security Appliance for SSL VPN
- Configuring Transparent Firewalls Mode
- Configuring Security Contexts
- Configuring Failover
- Managing Security Appliances
Prerequisites:
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Course Description:
Artificial Intelligence Essentials (AIE) is a foundational AI literacy certification that builds practical understanding of AI and responsible use
The Artificial Intelligence Essentials (AIE) Course is designed to prepare learners for the newly Artificial Intelligence Essentials (AIE) exam. This hands-on program introduces professionals to core AI concepts, practical tools, and safe real-world applications. It equips learners to understand AI systems, use AI responsibly, and boost productivity across roles and industries
Participants will gain knowledge in understanding how AI systems work, where they are used, how they influence decision-making, and how they should be applied responsibly in everyday, professional, and organizational contexts. The course covers what AI is and what it is not, how data and models drive AI behavior, and how modern AI systems differ from traditional software. Learners develop the ability to interact effectively with AI tools, evaluate AI outputs with informed judgment, and apply responsible practices aligned with privacy, security, and global regulatory expectations.
By the end of the course, learners will be prepared to use AI confidently, safely, and productively while recognizing limitations, ethical risks, and broader societal impacts. It serves as a universal entry point before any technical, managerial, security, or governance specialization in AI.
Course Outline:
01. Introduction to Artificial Intelligence
02. Everyday AI Tools and Use Cases
03. Building Blocks of AI
04. Prompt Crafting AI-Driven Interactions
05. AI Ethics and Responsible AI
Dates/Locations: