Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00
IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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Course Overview:

This course explores the VMware Infrastructure, which consists of VMware ESX Server & VMware Virtual Center Server.  We will look at both the design environments and operational processes of the VMware Infrastructure. This course provides IT architects with the insight needed to tackle tough issues in server virtualization such as virtual machine technologies, storage infrastructure, and designing clustered environments. Extensive hands-on labs provide for a rich student experience.

Attendees to VM-315: VMware Infrastructure: Install, Configure, and Manage will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
03/24/2025 - 03/28/2025
08:00 -16:00
VM-315: VMware Infrastructure: Install, Configure, and Manage
TechNow, Inc, San Antonio TX
06/16/2025 - 06/20/2025
08:00 -16:00
VM-315: VMware Infrastructure: Install, Configure, and Manage
TechNow, Inc, San Antonio TX
09/29/2025 - 10/03/2025
08:00 -16:00
VM-315: VMware Infrastructure: Install, Configure, and Manage
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

  • Virtual Infrastructure Overview
  • ESX and ESXi Server Installation
  • Configuration of Networking, Scalability and Security
  • Storage
  • Install and Configure vCenter Server and Components
  • Creation, Deployment, Management, and Migration of Virtual Machines
  • Utilize vCenter Server  for Resource Management
  • Utilize vCenter Server for Virtual Machine Access Control and User Managment
  • Use vCenter Server to increase scalability
  • Monitoring Your Environment
  • Data & Availability Protection Troubleshooting
  • Use VMware vCenter Update Manager to apply ESXi patches

  • Use vCenter Server to manage vMotion, HA, DRS and data protection.

Prerequisites:

  • To ensure your success, system administration experience on Microsoft or Linux operating systems is required.

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User: wolfdenise

Instructor comments: The instructor was nice and kept us entertained while providing instruction.

Facilities comments: The facility was nice, clean and easy to get to.


User: asteeves@aol.com

Instructor comments: knowledgeable but can get off subject at times

Facilities comments: good


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Course Overview:

The focus of this course is managing Red Hat OpenStack Platform using the unified command-line interface, managing instances, and maintaining an enterprise deployment of OpenStack. This course also teaches the management and customization of an enterprise deployment of OpenStack (overcloud) and how to manage compute nodes with Red Hat OpenStack Platform director (undercloud).

Attendees to CL-345: Red Hat OpenStack Administration II will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

This course is intended for Linux system administrators, cloud administrators, cloud operators, and infrastructure architects interested in, or responsible for, maintaining a private or hybrid cloud.

Prerequisites for this course is Red Hat Certified System Administrator (RHCSA), or demonstrate equivalent experience.

Attend Red Hat OpenStack Administration I: Core Operations for Cloud Operators (CL115), or demonstrate equivalent experience

Course Outline:

  • Navigate the Red Hat OpenStack Platform architecture
  • Describe the OpenStack control plane
  • Integrate Identity Management
  • Perform image operations
  • Manage storage
  • Manage OpenStack networking
  • Manage compute resources
  • Automate could applications
  • Troubleshoot OpenStack operations
  • Comprehensive review

 

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Course Overview:

 

Install, configure, and manage Red Hat JBoss Enterprise Application Platform

Red Hat JBoss® Application Administration I teaches you the best practices for installing and configuring Red Hat JBoss Enterprise Application Platform 6. Through hands-on labs, learn the essential, real-world tasks that a system administrator needs to know to effectively deploy and manage applications on JBoss Enterprise Application Platform.

Attendees to RH-345: Red Hat JBoss Application Administration I, will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Duration: 5 Days

Course Objectives:

  • Overview of JBoss Enterprise Application Platform
  • Configure JBoss Enterprise Application Platform in standalone mode
  • Configure JBoss Enterprise Application Platform in domain mode
  • Configure servers
  • Use the CLI tool
  • The datasource subsystem
  • The logging subsystem
  • The messaging subsystem
  • The security subsystem
  • JVM configuration
  • Migrating applications to JBoss Enterprise Application Platform 6
  • The web subsystem

Prerequisites:

  • Linux System Administration

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Course Overview:

TN-813: Certified in Governance, Risk, and Compliance (CGRC) course is for the (ISC)²® Certified in Governance, Risk, and Compliance (CGRC) credential previously known as Certified Authorization Professional (CAP). This course walks the student through the Risk Management Framework following practices the NIST pubs. CGRC is an objective measure of the knowledge, skills and abilities required for personnel involved in the process of certifying and accrediting security of information systems. Specifically, this credential applies to those responsible for formalizing processes used to assess risk and establish security requirements. Their decisions will ensure that information systems possess security commensurate with the level of exposure to potential risk, as well as damage to assets or individuals.The CGRC credential is appropriate for civilian, state and local governments in the U.S., as well as commercial markets. CGRC certification applies to job functions such as authorization officials, system owners, information owners, information system security officers, and certifiers.  CGRC is crucial to the Management staff.

This course is the “why” of the entire security field. It provides a logical way of allocating resources where there is greatest risk and why we make the decisions we make in the field of security. It is TechNow’s view that of all the security courses we have seen, this course genuinely puts the “big picture” of security in front of the students. Students actually come to an understanding of truly what is critical to security of an enterprise versus a bunch of nuts and bolts of security.

TechNow’s CGRC course covers all of the (ISC)²® CGRC 7 Knowledge domains:

  • Security and Privacy Governance, Risk Management, and Compliance Program
  • Scope of the System
  • Selection and Approval of Framework, Security, and Privacy Controls
  • Implementation of Security and Privacy Controls
  • Assessment/ Audit of Security and Privacy Controls
  • System Compliance
  • Compliance Maintenance

RMF Related Steps

  • Prepare – Process Initiation
  • Categorize Information Systems
  • Establish the Security Control Baseline
  • Apply Security Controls
  • Assess Security Controls
  • Authorize Information System
  • Monitor Security Controls

TechNow’s CGRC Instructors have extensive knowledge and experience in the field, and have been working with organizations to build assessor teams for over 20 years.

Attendees to TN-813: Certified in Governance, Risk, and Compliance (CGRC) will receive TechNow authorized training materials, including access to the documentation of the CGRC Exam domains, and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00
TN-813: Certified in Governance, Risk and Compliance (CGRC)
TechNow, Inc, San Antonio TX
03/31/2025 - 04/04/2025
08:00 -16:00
TN-813: Certified in Governance, Risk and Compliance (CGRC)
TechNow, Inc, San Antonio TX
05/28/2025 - 05/30/2025
08:00 -16:00
TN-813: Certified in Governance, Risk and Compliance (CGRC)
TechNow, Inc, San Antonio TX
09/08/2025 - 09/11/2025
08:00 -16:00
TN-813: Certified in Governance, Risk and Compliance (CGRC)
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Initiate the Preparation Phase
  • Perform Execution Phase
  • Perform Maintenance Phase
  • Understand the Purpose of Security Authorization

Prerequisites:

  • IT Security
  • Information Assurance
  • Information Risk Management certification and systems administration
  • 1-2 years of general experience technical experience
  • 2 years of general systems experience
  • 1-2 years of Database/Systems Development/Network Experience
  • Information Security Policy Experience

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