IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-6231: Maintaining a Microsoft SQL Server Database

 

Course Overview:

This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to maintaining a database.

Attendees to MS-6231: Maintaining a Microsoft SQL Server Database will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Installing and Configuring SQL Server
  • Managing Databases and Files
  • Disaster Recovery
  • Managing Security
  • Transferring Data
  • Automating Administrative Tasks
  • Implementation Replication
  • Maintaining High Availability
  • Monitoring SQL Server
  • Troubleshooting and Performance Tuning

Prerequisites:

  • None

Comments

Latest comments from students

User: angelangeles

Instructor comments: Clay was knowledgeable instructor with enough experience to make subject matter relatable to real world usage.

 

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TN-909: Windows Forensic Analysis

 

Course Overview:

Windows Forensic Analysis is a hands-on course that covers digital forensics of the Microsoft Windows operating system.  The collection and analysis of data tracking user based activity that can be used for internal purposes or legal litigation.  TechNow has the student analyze many data images for various Windows operating systems, as current as Windows 8.1, Windows 10  in an environment that uses many Cloud technologies such as  Office365, Skydrive, Sharepoint, Exchange Online, and Windows Phone.

This is not death by power point. The course is aligned with digital forensic investigators and executing hands-on labs. Lecture and labs walk the student through the knowledge required to truly understand the mechanics of Windows Forensic Analysis.

Attendees to TN-909: Windows Forensic Analysis will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Windows Operating System Components
  • Core Forensic Principles
  • Live Response and Triage-Based Acquisition Techniques
  • Windows Image Mounting and Examination
  • Memory, Pagefile, Filesystems
  • Data and Metadata
  • Profiling systems and users
  • Tracking USB and BYOD
  • Log and Registry Analysis
  • User Communications
  • Email Forensics
  • Browser Forensics
  • Reporting and  Presentation

Course Prerequisites:

  • Windows and Security Experience

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