IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
04/22/2025 - 04/25/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-5315: Configuring Windows Devices

Course Overview:
This five-day instructor-led course provides IT professionals with the knowledge and skills required to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students will learn how to plan and implement Windows 10 deployments in large organizations. Students will also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access by using technologies related to User Experience Virtualization (UE-V), Group Policy, Work Folders and Client Hyper-V. To support a variety of device and data management solutions, Microsoft Azure Active Directory (Azure AD), Microsoft Intune, Microsoft Store for Business and Office 365 are used for device management. These services are part of the Enterprise Mobility+ Security, which provides identity and access management, cloud-based device management, application and update management, and more secure data access to information stored both on the cloud and onsite within your corporate network.

Attendees to TN-5315: Configuring Windows Devices will receive TechNow approved course materials and expert instruction.
Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Manage Identity
Plan Desktop and Device Deployment
Plan and Implement a Microsoft 365 Solution
Configure Networking
Configure Storage
Manage Data Access and Protection
Manage Remote Access
Manage Apps
Manage Updates and Recovery

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Palo Alto Networks

TechNow has been involved in enterprise security architectures and education since 1990. TechNow’s training program has followed the evolution of enterprise computing into security architectures. Palo Alto Networks represents the current state of security product evolution. With next generation firewall technology, the reunification of your security architecture is possible. TechNow can present the ramifications of many centralized strategies. All courses utilize enterprise security professionals with experience as instructors and can discuss the detail of implementation and the integration into an existing infrastructure.

Palo Alto Networks Certifications: Accredited Configuration Engineer (ACE) take EDU-201; Palo Alto Networks Certified Network Security Engineer (PCNSE) take EDU-201 + EDU-205 + EDU-221

TechNow is a mobile Pearson VUE Authorized Testing Center. Palo Alto courses can be delivered on the customer site, with certificadtion testing on the last day of the course. Take the course and get certfied, without logistical effort of getting students to a training facility and the hassle of scheduling testing.

TechNow, Inc. is not associated in any way with Palo Alto Networks, Inc.

CT-405: PenTest+

Course Overview:

PenTest+ is an intermediate-level certification for cybersecurity professionals who are tasked with penetration testing to identify, exploit, report, and manage vulnerabilities on a network. PenTest+ is at the same certification level as CT-395: CySA+. Depending on your course of study, PenTest+ and CySA+ can be taken in any order, but typically follow the skills learned in CT-325: Security+. PenTest+ focuses on offense through penetration testing and vulnerability assessment while CySA+ focuses on defense through incident detection and response. The most qualified cybersecurity professionals have both offensive and defensive skills. Attend Tech Now training for hands-on, instructor led course to prepare you for the CompTIA PT0-002 exam. This exam is hands-on, performance-based questions and multiple choice, to ensure each candidate possesses the skills, knowledge, and ability to perform tasks on systems.

What’s Included:

5 days of instructor led in classroom training
Labs
PenTest+ Courseware
Exam Voucher
PenTest+ onsite exam scheduling

Course Objectives:

Plan and scope penetration tests
Conduct passive reconnaissance
Perform non-technical tests to gather information
Conduct active reconnaissance
Analyze vulnerabilities
Penetrate networks
Exploit host-based vulnerabilities
Test application
Complete post-exploit tasks
Analyze and report pen test results

Dates/Locations:

No Events

Duration: 5 Days

Course Content:

- Module 01. Planning and Scoping Penetration Tests
- Module 02. Conducting Passive Reconnaissance
- Module 03. Performing Non-Technical Tests
- Module 04. Conducting Active Reconnaissance
- Module 05. Analyzing Vulnerabilities
- Module 06. Penetrating Networks
- Module 07. Exploiting Host-Based Vulnerabilities
- Module 08. Testing Applications
- Module 09. Completing Post-Exploit Tasks
- Module 10. Analyzing and Reporting Pen Test Results

Prerequisites:

- - CT-225: Network+
  - CT-325: Security+
  - 3-4 years of hands-on information security or related experience

Target Audience:

This course is designed for cybersecurity professionals tasked with penetration testing and vulnerability management.

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CT-395: CySA+ Cybersecurity Analyst

Course Overview:

CT-395: CompTIA CySA+ Cybersecurity Analyst is for IT professionals looking to gain IT security analyst skills, and for those following the recommended skills pathway to achieve cybersecurity mastery. It provides a bridge between CompTIA Security+ (CT-325) and CompTIA Advanced Security Practitioner (CASP,CT-425), thus completing a certification path within the CompTIA family of certifications. As attackers have learned to evade traditional signature-based solutions, an analytics-based approach has become extremely important. CySA+ applies behavioral analytics to the IT security market to improve the overall state of security. The CompTIA Cybersecurity Analyst (CySA+) certification verifies that successful candidates have the knowledge and skills required to configure and use threat detection tools, perform data analysis and interpret the results to identify vulnerabilities, threats and risks to an organization, with the end goal of securing and protecting applications and systems within an organization. Let us help you bridge this gap, and leave you prepared for the certification exam (CS0-002).

TechNow is a CompTIA partner uses official CompTIA CySA+ curriculum.

Dates/Locations:

Date/Time	Event
03/03/2025 - 03/07/2025 09:00 -17:00	CT-395: CySA+ Cybersecurity Analyst TechNow, Inc, San Antonio TX
06/02/2025 - 06/06/2025 09:00 -17:00	CT-395: CySA+ Cybersecurity Analyst TechNow, Inc, San Antonio TX
09/08/2025 - 09/12/2025 08:00 -16:00	CT-395: CySA+ Cybersecurity Analyst TechNow, Inc, San Antonio TX
12/01/2025 - 12/05/2025 08:00 -16:00	CT-395: CySA+ Cybersecurity Analyst TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

Threat Management
Vulnerability Management
Cyber Incident Response
Security Architecture and Tool Sets

Prerequisites:

While there is no required prerequisite, the CompTIA CySA+ certification is intended to follow CT-325: Security+ or equivalent experience. It is recommended for CompTIA CySA+ candidates to have the following:

3-4 years of hands-on information security or related experience
Network+, Security+, or equivalent knowledge.

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