IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-385: TCP/IP Analysis & Implementation

Course Overview:

This course, TN-385: TCP/IP Analysis & Implementation, provides students with a comprehensive technical introduction to TCP/IP & the interworkings of TCP/IP application to UNIX, Linux and Windows in a network environment.  This course begins by providing a comprehensive protocol stack analysis.  It continues with extensive hands-on exercises needed to configure TCP/IP on UNIX and Windows based networks.

Attendees to TN-385: TCP/IP Analysis & Implementation will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • A thorough comprehension of each level of the protocol stack
  • Configuring UNIX & Windows to access internetworks
  • Configuring & setting up a Cisco router
  • Properly implementing subnets to avoid ongoing maintenance headaches
  • Routing & routing protocols, RIP, OSPF, and IGRP
  • How to troubleshoot a wide range of routing problems
  • All major TCP/IP application services including: FTP, TELNET, SNMP, NFS, DNS, DHCP, & WINS
  • How to avoid common internetworking problems
  • How to troubleshoot TCP/IP networks using protocol analysis techniques – snoop on Sun Workstation & Network Monitor on Windows.
  • How to design, build, configure, & manage TCP/IP internetworks
  • Applying a structured methodology for troubleshooting TCP/IP internetworks
  • ACL's on Cisco routers

Prerequisites:

  • Students should have good end-user skills in TCP/IP (FTP, TELNET, RLOGON,  & MAIL).

Comments

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CT-205: A+ Certification Course

Course Overview:

CT-205: A+ Certification Course provides students with the skills, knowledge and understanding that will enable them to install, configure, upgrade, troubleshoot and repair personal computer systems.  The A+ curriculum is excellent preparation for almost any computer related career or position.  This course lays the foundation for further study in networking and programming.  Designed for the new computer professional who has support knowledge of PC hardware, but needs to expand upon that knowledge.

Attendees to CT-205: A+ Certification Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Identifying, Adding & Removing System Components
  • Installation, Configuring & System Optimization
  • Diagnosing & Troubleshooting Problems
  • Power Protection & Safety Procedures
  • Motherboards, Processors & Memory
  • Printers
  • Basic Networking
  • Operating System Fundamentals
  • Installation, Configuration & Upgrade
  • Diagnosing & Troubleshooting
  • Networks

Prerequisites:

  • None

Comments

Latest comments from students

User: whiggins29

Instructor comments: Very knowledgeable, very engaging.

User: jstuke12

Instructor comments: Instructor was wonderful, Tim explained all questions fully and was a pleasure to learn from.

Facilities comments: Facilities were outstanding.

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Security Course Flow

We are often asked what is the recommended sequence of classes.  Here is our recommended sequence of classes for The Security Field.

Certified Information Security Manager (CISM)

CT-325 CompTIA Security+ Arrowright TN-825 Certified Information Security Manager

Certified Information Systems Auditor(CISA)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-822: Certified Information Systems Auditor (CISA)

Certified Information Systems Security Professional(CISSP)

CT-325 CompTIA Security+ Arrowright TN-425 Certified Ethical Hacker Arrowright TN-815 CISSP Certification Prep Seminar

 

Observations of Instructor Led Training with Real Hardware

TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do.  While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course.  His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.

A large percentage of training is moving to the virtualized/remote lab environments.  Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs.  There were either network connectivity issues, or issues with the remote access software, or other problems.  The whole training experience was very frustrating and not productive.

We keep our labs open to students if they would like after hours, or before hours access.  Repeatedly going through a lab engrains that knowledge for later recall.  Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port.  There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration.  These disaster scenarious requires hands-on physical access to hardware.  Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.