Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
This course is developed for those individuals seeking to pass the Project Management Institute’s PMP certification exam, as well as any individual who has attended any Project Management Certification program in the past and needs to brush up on the material needed to pass the PMP exam.
Attendees to PM-325: Project Management Professional (PMP) Exam Preparation will receive official PMI (Project Management Institute) course materials and expert instruction from an official PMI Instructor.
TechNow Inc. is an official Authorized Training Partner of The Project Management Institute (PMI).
Dates/Locations:
No Events
Duration: 5 Days
Course Objectives:
- Project Initiation
- Examining the Project Management Framework
- Examining the Project Management Processes
- Implementing Project Integration Management
- Managing the Project Scope
- Introducing Project Time Management
- Introducing Project Cost Management
- Introducing Project Quality Management
- Introducing Project Human Resource Management
- Introducing Project Communications Management
- Introducing Project Risk Management
- Introducing Project Procurement Management
- PMP Code of Professional Conduct
Prerequisites:
A Bachelor’s degree & 4,500 hours of project management experience over 3 years/36 months.
OR
7,500 hours of project management experience over 5 years/60 months (if NO degree).
AND
Complete & submit the PMP certification application directly to PMI
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Course Overview:
This course will be fast paced with in-depth and live demonstrations.
Date/Locations:
No Events
Duration: 1 day
Course Objectives:
- UEFI, SecureBoot, TPM, and Enterprise BitLocker
- Windows VPN in the Enterprise
- Windows Advanced Firewall
- Utilizing Windows WMI
- Administering Windows with Powershell
- Using Autopsy for Forensics
Prerequisites:
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TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do. While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course. His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.
A large percentage of training is moving to the virtualized/remote lab environments. Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs. There were either network connectivity issues, or issues with the remote access software, or other problems. The whole training experience was very frustrating and not productive.
We keep our labs open to students if they would like after hours, or before hours access. Repeatedly going through a lab engrains that knowledge for later recall. Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port. There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration. These disaster scenarious requires hands-on physical access to hardware. Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.
TechNow has 26 years of courseware deveopment with a huge library of course material. If our standard courses are just not quite right for what you require, we can provide customized training to meet your needs! We have serviced many request for training that is aligned to customer business operations. Additionally, our security related courses can provide concise direction on how to build security programs and/or address gaps in your existing security programs. TechNow strives for 100% customer satisfaction, and customized classes is one method that TechNow uses to achieve that goal.
Together, our Classroom in a Box service and the customized class service can provide highly targeted training to your team at your location.
If you are interested in more information regarding our customized training, contact us at 800-324-2294