Course Overview:
ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.
Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.
Dates/Locations:
Duration: 3 Days
Course Objectives:
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Financial Management for IT
- IT Service Continuity Management
- Service Level Management
- Change Management
- Release Management
- Capacity Management
- Availability Management
Prerequisites:
- Students should have some experience with the specification, development, installation and/or management of information technology.
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Course Overview:
This course teaches students how to use the powerful PERL programming language, focusing on hands-on labs to promote retention & challenge students to apply their skills to new situations. PERL is a flexible, easy to use language suitable for many tasks such as system administration, web applications & database integration. System administrators, web programmers & database administrators will benefit from mastering this powerful programming language. This course reviews & builds on the information presented in PL-115: Fundamentals of Computer Programming.
Attendees to P-245: Programming with PERL will receive TechNow approved course materials and expert instruction.
Dates/Locations:
No Events
Course Duration: 5 days
Course Objectives:
- Introduction
- Scalar Data
- Lists & Arrays
- Subroutines
- Input & Output
- Hashes
- In the World of Regular Expressions
- Matching with Regular Expressions
- Processing Text with Regular Expressions
- More Control Structures
- File Tests
- Directory Operations
- Strings & Sorting
- Process Management
- PERL Modules
- Some Advanced PERL Techniques
Prerequisites:
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Course Overview:
This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.
Attendees to TN-765: Automating Administration with Windows Powershell will receive TechNow approved course materials and expert instruction.
Date/Locations:
No Events
Course Duration: 5 days
Course Objectives:
- Describe the functionality of Windows PowerShell and use it to run and find basic commands
- Identify and run cmdlets for server administration
- Work with Windows PowerShell pipeline
- Describe the techniques Windows PowerShell pipeline uses
- Use PSProviders and PSDrives to work with other forms of storage
- Query system information by using WMI and CIM
- Work with variables, arrays, and hash tables
- Write basic scripts in Windows PowerShell
- Write advanced scripts in Windows PowerShell
- Administer remote computers
- Use background jobs and scheduled jobs
- Use advanced Windows PowerShell techniques
Course Prerequisites:
- Experience with Windows networking technologies and implementation.
- Experience with Windows Server administration, maintenance, and troubleshooting.
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