IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
01/21/2025 - 01/24/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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P-315: Intermediate PERL Programming

 

Course Overview:

PERL programmers need a clear roadmap for improving their skills. Intermediate PERL teaches a working knowledge of PERL's objects, references, and modules — all of which makes the language so versatile and effective. This class offers a thorough introduction to intermediate programming in PERL. Topics include packages and namespaces, references and scoping, manipulating complex data structures, writing and using modules, package implementation, and using CPAN.

Attendees to P-315: Intermediate PERL Programming will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Packages and namespaces
  • References and scoping
  • Manipulating complex data structures
  • Object-oriented programming
  • Writing and using modules
  • Testing PERL code
  • Contributing to CPAN

Prerequisites:

 

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User: J Masters

Instructor comments: Instructor kept it interesting and brought a wealth of knowledge to the classroom environment. Kept a good pace and provided relevant examples.

 

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CL-115: Red Hat OpenStack Administration I: Core Operations for Cloud Operators

 

Course Overview:

The focus of Red Hat OpenStack Administration I: Core Operations for Cloud Operators (CL110) will be managing OpenStack using both the web-based dashboard and the command-line interface, in addition to managing instances and installing a proof-of-concept environment using Red Hat OpenStack Platform (RHOSP) director. Essential skills covered in the course include configuring Red Hat OpenStack Platform (using the director UI); managing users, projects, flavors, roles, images, networking, and block storage; setting quotas; and configuring images at instantiation.

Attendees to CL-115 Red Hat OpenStack Administration I: Core Operations for Cloud Operators will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Prerequisites:

This course is designed for Linux system administrators, cloud administrators, and cloud operators interested in, or responsible for, maintaining a private or hybrid cloud.

Prerequisites for this course is Red Hat Certified System Administrator (RHCSA) or demonstrate equivalent experience

Course Outline:

  • Launch an instance
  • Manage projects, quotas, and users
  • Manage networks, subnets, routers, and floating IP adresses
  • Create and manage block and object storage in the OpenStack framework
  • Customize instances with cloud-init
  • Deploy scalable stacks
  • Deploy RedHat OpenStack Platform using RHOSP director

 

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N-315: Cisco Secure Virtual Private Networks

Course Overview:

This course is designed for students who intend to work with virtual private networks (VPNs) using IPSec. The course includes detailed coverage of the VPN 3000 Concentrator, a scalable remote access platform that offers encryption, high availability, and superior performance. This class is an invaluable theory and configuration guide for the VPN 3000 series of products, with its thorough coverage of concentrators, hardware clients, and software clients.

Attendees to N-315: Cisco Secure Virtual Private Networks will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 days

Course Objectives:

  • Network Security & Virtual Private Network Technologies Cisco VPN 3000 Concentrator Series Hardware Overview
  • Routing on the VPN 3000
  • Configuring the Cisco VPN 3000 for Remote Access Using Pre-shared Keys
  • Configuring the Cisco VPN 3000 for Remote Access Using Digital Certificates
  • The Cisco VPN Client Firewall Feature
  • Configuring the Cisco 3002 Hardware Client for Remote Access
  • Configuring the Cisco 3002 Hardware Client for User & Unit Authentication
  • Configuring Cisco VPN Clients for Backup Server, Load Balancing & Reverse Route Injection
  • Configuring the Cisco 3000 Concentrator for IPSec over TCP & UDP
  • Configuring LAN-to-LAN VPNs on the Cisco 3000
  • Network Monitoring & Administration Troubleshooting

Prerequisites:

  • Students who attend this advanced course must have experience in configuring Cisco IOS software
  • CCNA certification
  • Basic knowledge of the Windows operations system
  • Familiarity with the networking & security terms & concepts

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N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI)

Course Overview:

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the N-415: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR).

Attendees to N-425 : Implementing Cisco Enterprise Advanced Routing and Services ( ENARSI) will receive TechNow approved course materials, expert instruction, and prepare you to take the 300-410 Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI) exam.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6
  • Optimize classic EIGRP and named EIGRP for IPv4 and IPv6
  • Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6
  • Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments
  • Optimize OSPFv2 and OSPFv3 behavior
  • Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6
  • Implement route redistribution using filtering mechanisms
  • Troubleshoot redistribution
  • Implement path control using Policy-Based Routing (PBR) and IP Service Level Agreement (SLA)
  • Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments
  • Optimize MP-BGP in IPv4 and IPv6 environments
  • Troubleshoot MP-BGP for IPv4 and IPv6
  • Describe the features of Multiprotocol Label Switching (MPLS)
  • Describe the major architectural components of an MPLS VPN
  • Identify the routing and packet forwarding functionalities for MPLS VPNs
  • Explain how packets are forwarded in an MPLS VPN environment
  • Implement Cisco Internetwork Operating System (IOS®) Dynamic Multipoint VPNs (DMVPNs)
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Describe the tools available to secure the IPV6 first hop
  • Troubleshoot Cisco router security features
  • Troubleshoot infrastructure security and services

Prerequisites:

 

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