IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
12/04/2024 - 12/06/2024
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-6232: Implementing a Microsoft SQL Server Database

Course Overview:

This course provides students with the knowledge and skills to implement a Microsoft SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to implementing a database.

Attendees to MS-6232: Implementing a Microsoft SQL Server Database will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

  • Creating Databases and Databases Files
  • Creating Data Types and Tables
  • Creating and Tuning Indexes
  • Implementing Data Integrity by Using Constraints and Triggers
  • Using XML
  • Implementing Views
  • Implementing Stored Procedures
  • Implementing Functions
  • Implementing Managed Code in the Database
  • Managing Transactions and Locks
  • Using Service Broker

Prerequisites:

  • Basic knowledge of the Microsoft Windows operating system and its core functionality
  • Working knowledge of Transact-SQL
  • Working knowledge of relational databases
  • Some experience with database design

Comments

Latest comments from students

User: bangbangsplat

Instructor comments: some kind of presentation would have been helpful in learning the objectives of the course (PowerPoint, drawing on easel, etc.) It seemed like the instructor is not too familiar with the error codes we were receiving during the Practice Exams.

Facilities comments: preferred to have the location located in a less busy area of the city

User: smaxam

Instructor comments: Clay was very knowledgable but had to repeat questions a number of times to get his attention.

Facilities comments: Holiday Inn was nice

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TN-430: Elasticsearch Engineer (ELK)

Course Overview:

Getting started with the Elastic Stack (ELK), optimizing search performance and building efficient clusters. Ingest and process data, writing complex search requests and response utilization, scaling of clusters up or down, managing indices in large clusters and multiple clusters, management of clusters and troubleshooting recommendations.

Attendees to TN-430: Elasticsearch Engineer (ELK) will receive TechNow approved course materials, expert instruction, and prepare you to take ELK exam.

 

Document Flow Chart iconsm

Dates/Locations:

No Events

Duration: 5 Days

Course Outline:

Data Management

  • Define an index that satisfies a given set of requirements
  • Define and use an index template for a given pattern that satisfies a given set of requirements
  • Define and use a dynamic template that satisfies a given set of requirements
  • Define an Index Lifecycle Management policy for a time-series index
  • Define an index template that creates a new data stream

Searching Data

  • Write and execute a search query for terms and/or phrases in one or more fields of an index
  • Write and execute a search query that is a Boolean combination of multiple queries and filters
  • Write an asynchronous search
  • Write and execute metric and bucket aggregations
  • Write and execute aggregations that contain sub-aggregations
  • Write and execute a query that searches across multiple clusters
  • Write and execute a search that utilizes a runtime field

Developing Search Applications

  • Highlight the search terms in the response of a query
  • Sort the results of a query by a given set of requirements
  • Implement pagination of the results of a search query
  • Define and use index aliases
  • Define and use a search template

Data Processing

  • Define a mapping that satisfies a given set of requirements
  • Define and use a custom analyzer that satisfies a given set of requirements
  • Define and use multi-fields with different data types and/or analyzers
  • Use the Reindex API and Update By Query API to reindex and/or update documents
  • Define and use an ingest pipeline that satisfies a given set of requirements, including the use of Painless to modify documents
  •   Define runtime fields to retrieve custom values using Painless scripting

Cluster Management

  • Diagnose shard issues and repair a cluster’s health
  • Backup and restore a cluster and/or specific indices
  • Configure a snapshot to be searchable
  • Configure a cluster for cross-cluster search
  • Implement cross-cluster replication

 

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