Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
• Troubleshoot startup issues and operating system services on a Windows 11 PC
• Perform system recovery
• Resolve issues related to hardware devices and device drivers
• Administer Windows 11 devices
• Troubleshoot issues related to network connectivity
• Configure Windows 11 devices by using Group Policy
• Configure and troubleshoot user settings
• Configure and troubleshoot resource access
• Implement remote connectivity
• Deploy and troubleshoot applications
• Maintain Windows 11 devices

 Prerequisites: 

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
• Microsoft Active Directory Domain Services (AD DS) principles.
• Understanding of the Public Key Infrastructure (PKI) components.
• Windows Server fundamentals.

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