TN-5305: Supporting and Troubleshooting Windows 11

Course Overview:

This five-day instructor-led course provides IT professionals with the knowledge and skills required to Support and Troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Attendees to TN-5320: Supporting and Troubleshooting Windows 11 will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
Troubleshoot startup issues and operating system services on a Windows 11 PC
Perform system recovery
Resolve issues related to hardware devices and device drivers
Administer Windows 11 devices
Troubleshoot issues related to network connectivity
Configure Windows 11 devices by using Group Policy
Configure and troubleshoot user settings
Configure and troubleshoot resource access
Implement remote connectivity
Deploy and troubleshoot applications
Maintain Windows 11 devices

Prerequisites:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server fundamentals.

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CT-245: Linux+

Course Overview:

This course will provide students with proficiency in the everyday management of Linux based clients and basic management of server system. Students will learn the knowledge and tools necessary to manage Linux systems from the command line, as well as how to manage user administration, file permissions, software configurations, and Linux based clients, server systems and security. Let us help you prepare for the CompTIA Linux+ exam (XK0-005).

TechNow is a CompTIA partner and uses official CompTIA Linux+ curriculum.

Attendees to CT-245: Linux+ will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
05/12/2025 - 05/16/2025 08:00 -16:00	CT-245: Linux+ TechNow, Inc, San Antonio TX
08/25/2025 - 08/29/2025 08:00 -16:00	CT-245: Linux+ TechNow, Inc, San Antonio TX
12/01/2025 - 12/05/2025 08:00 -16:00	CT-245: Linux+ TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Objectives:

Perform basic Linux tasks
Manage users and groups
Manage permissions and ownership
Manage storage
Manage files and directories
Manage kernel modules
Manage the Linux boot process
Manage system components
Manage devices
Manage networking
Manage packages and software
Secure Linux systems
Write and execute Bash shell scripts
Automate tasks
Plan and perform a Linux installation

Prerequisites:

CompTIA A + certification or equivalent experience

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User: cwbrind

Instructor comments: Great experience with Mr. Peterson, would recommend again. Highly knowledgable and approachable for any subject.

Facilities comments: The Holiday Inn was a nice location for learning despite traffic around the area.

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CT-213: Cloud Essentials+

Course Overview:

CompTIA Cloud Essentials+ is for both IT and non-technical professionals who require the essential business acumen needed to make informed cloud service decisions. Cloud Essentials is a vendor-neutral credential designed to validate the candidate has an understanding of basic terms and definitions of cloud computing along with the different processes involved in the successful adoption of cloud computing and its implications for organizations’ use.

TechNow is a CompTIA partner and uses official CompTIA Cloud Essentials+ curriculum.

Attendees to CT-213: Cloud Essentials+ will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
03/18/2025 - 03/20/2025 08:00 -16:00	CT-213: Cloud Essentials+ TechNow, Inc, San Antonio TX
06/09/2025 - 06/11/2025 08:00 -16:00	CT-213: Cloud Essentials+ TechNow, Inc, San Antonio TX
10/14/2025 - 10/16/2025 08:00 -16:00	CT-213: Cloud Essentials+ TechNow, Inc, San Antonio TX

Course Duration: 3 days

Course Objectives:

Domain 1 : Cloud Concepts
- Understand cloud principles
- Identify cloud networking concepts & storage techniques
- Understand cloud design aspects
Domain 2: Business Principles of Cloud Environments
- Identify and employ appropriate cloud assessments like feasibility studies, benchmarking, or gap analysis
- Highlight key business aspects of cloud vendor relation adoption, and comprehend cloud migration approaches
Domain 3: Management and Technical Operations
- Explain aspects of operating within the cloud, such as data management or optimization
- Understand the role of DevOps in cloud environments, like API integration or provisioning
Domain 4: Governance, Risk, Compliance and Security for the Cloud
- Understand risk management and response concepts related to cloud services and identify the importance and impacts of compliance in the cloud, such as regulatory concerns or international standards.

Course Prerequisites:

CompTIA recommends that a candidate have at least 6 months of experience in an IT environment, with direct involvement in IT-related tasks responsibilities and/or decision making.

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PP-212: CIPP/E Certified Information Privacy Professional Europe and GDPR Compliance

Course Overview:

Everyday, we access, share, manage and transfer data across companies, continents and the globe. Knowing the ins and outs of data protection requirements gives you the information you need to stay ahead of breaches-and help advance your career. CIPP/E training gives you comprehensive GDPR knowledge, perspective and understanding to ensure compliance and data protection success in Europe. With a CIPP/E and CIPM certification combined you’ll be uniquely equipped to fulfill the DPO requirements of the GDPR. Here is our CIPM + CIPP/E 4 Day GDPR Ready

What’s Included:

Authorized courseware
Exam voucher
IAPP membership

**GDPR Regulation Mandated May 25, 2018**

Course Objectives:

Principles of Data Protection in Europe covers the essential pan-European and national data protection laws, as well as industry-standard best practices for corporate compliance with these laws. Those taking this course will gain an understanding of the European model for privacy enforcement, key privacy terminology and practical concepts concerning the protection of personal data and trans-border data flows.
The training is based on the body of knowledge for the IAPP’s ANSI accredited Certified Information Privacy Professional/Europe (CIPP/E) certification program.

Attendees to PP-212: CIPP/E Certified Information Privacy Professional Europe and GDPR Compliance will receive TechNow approved course materials and expert instruction, and certification test voucher and certificate of course completion.

TechNow is a International Association of Privacy Professionals (IAPP) Partner, and utilizes official curriculum from International Association of Privacy Professionals (IAPP).

TechNow has taught security courses for over 20 years, before most certifications existed and has successfully moved students through certification programs associated with IAPP, SANS, EC-Council and ISC2. Our instructor maintains over a dozen security certifications and has been the director of a company with internationals sales and compliance.

Dates/Locations:

No Events

Duration: 2 Days

Course Content:

Module 1: Data Protection Laws
Module 2: Personal Data
Module 3: Controllers and Processors
Module 4: Processing Personal Data
Module 5: Information Provision
Module 6: Data Subjects’ Rights
Module 7: Security of Processing
Module 8: Accountability
Module 9: International Data Transfers
Module 10: Supervisions and Enforcement
Module 11: Compliance.

Prerequisites: None

Target Audience:

Data Protection Officers, Data Protection Lawyers, Records Managers, Information Officers, Compliance Officers, Human Resource Officers, Anyone who uses processes and maintains personal data

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AZ-900: Microsoft Azure Fundamentals

Course Overview:

This two-day course will provide foundational level knowledge on cloud concepts; core Azure services; security, privacy, compliance, and trust; and Azure pricing and support.

NOTE: This course provides an Azure pass and time for you to participate in hands-on labs. The content for this course aligns to AZ-900 exam objective domain

TechNow has worked worldwide enterprise infrastructures for over 20 years and has developed demos and labs to exemplify the techniques required to demonstrate cloud technologies and to effectively manage security in the cloud environment

Attendees to AZ-900: Microsoft Azure Fundamentals will receive TechNow approved course materials and expert instruction.

Date/Locations:

Date/Time	Event
05/28/2025 - 05/29/2025 08:00 -16:00	AZ-900: Microsoft Azure Fundamentals TechNow, Inc, San Antonio TX
09/03/2025 - 09/05/2025 08:00 -16:00	AZ-900: Microsoft Azure Fundamentals TechNow, Inc, San Antonio TX

Course Duration: 3 days

Course Outline:

Cloud Concepts
Core Azure Services
Security, Privacy, Compliance, And Trust
Azure Pricing and Support

Lab Objectives:

- Create a virtual machine
- Deploy Azure container instances
- Create a virtual network
- Create blob storage
- Create a SQL database
- Implement an Azure IoT Hub
- Implement Azure Functions
- Create a web app
- Create a VM with a Template
- Create a VM with PowerShell
- Create a VM with CLI
- Secure network traffic
- Implement Azure key vault
- Create an Azure Policy
- Manage access with RBAC
- Manage resource locks
- Implement resource tagging
- Exploring the Trust Center
- Use the Azure Pricing Calculator
- Use the Azure TCO Calculator
- Open a Support request
- Calculate composite SLAs
- Access Azure Preview features

Prerequisites :

- - There are no prerequisites for taking this course. Technical IT experience is not required however some general IT knowledge or experience would be beneficial.
  - This course is suitable for IT personnel who are just beginning to work with Azure.
  - This course primarily uses the Azure portal to create services and does not require scripting skills.
  - Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator.
  - This course provides an Azure pass and optional lab environment.

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