IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

 

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation.  These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle.  IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time Event
04/22/2025 - 04/25/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
08/04/2025 - 08/08/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX
12/08/2025 - 12/11/2025
08:00 -16:00 		IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course
TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Financial Management for IT
  • IT Service Continuity Management
  • Service Level Management
  • Change Management
  • Release Management
  • Capacity Management
  • Availability Management

Prerequisites:

  • Students should have some experience with the specification, development, installation and/or management of information technology.

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TN-525: Certified Penetration Testing Professional (CPENT)

Course Overview:

A rigorous Pen Testing program that, unlike contemporary Pen Testing courses, teaches you how to perform an effective penetration test across filtered networks. The course requires you to Pen Test IoT systems, OT systems, builds on your ability to write your own exploits, build your own tools, conduct advanced binaries exploitation, double pivot to access hidden networks, and various technologies.

What’s Included:

    • EC-Council official E-Courseware
    • EC-Council official Certificate of Attendance
    • EC-Council iLabs with access for 6 months
    • EC-Council CPENT Range access
    • CEH Exam Voucher

     

    Dates/Locations:

    No Events

    Duration: 5 days

    Course Content:

      • Module 01. Introduction to Penetration Testing
      • Module 02. Penetration Testing Scoping and Engagement
      • Module 03. Open Source Intelligence (OSINT)
      • Module 04. Social Engineering Penetration Testing
      • Module 05. Network Penetration Testing – External
      • Module 06. Network Penetration Testing – Internal
      • Module 07. Network Penetration Testing – Perimeter Devices
      • Module 08. Web Application Penetration Testing
      • Module 09. Wireless Penetration Testing
      • Module 10. IoT Penetration Testing
      • Module 11. OT/SCADA Penetration Testing
      • Module 12. Cloud Penetration Testing
      • Module 13. Binary Analysis and Exploitation
      • Module 14. Report Writing and Post Testing Actions

     

    Prerequisites:

        • Pass the CEH exam
        • Pass the CND exam

    Target Audience:

    Penetration Testers, Ethical Hackers, Information Security Consultants/ Testers/ Analysts/ Engineers, Network Server Administrators, Firewall & System Administrators, Risk Assessment Professionals

     

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TN-415: Computer Hacking Forensics Investigator (CHFI)

 

 

 

 

 

 

 

Course Overview:

The Computer Hacking Forensic Investigator (CHFI) course delivers the security discipline of digital forensics from a vendor-neutral perspective. CHFI is a comprehensive course covering major forensic investigation scenarios and enabling students to acquire necessary hands-on experience with various forensic investigation techniques and standard forensic tools necessary to successfully carry out a computer forensic investigation leading to the prosecution of perpetrators.

The CHFI certification gives participants the necessary skills to perform an effective digital forensics investigation. CHRI presents a methodological approach to computer forensics including searching and seizing, chain-of-custody, acquisition, preservation, analysis and reporting of digital evidence

What’s Included:

  • 5 days of instructor-led in classroom training
  • Detailed Labs for hands-on learning experience; approximately 50% of training is dedicated to labs
  • Hundreds of investigation tools including EnCase, Access Data FTL, & ProDiscover
  • Huge cache of evidence files for analysis including RAW, .dd images, video & audio files, MS Office files, systems files, etc.
  • CHFI Courseware
  • Exam Voucher
  • CHFI onsite exam scheduling

Course Objectives:

  • Establish threat intelligence and key learning points to support pro-active profiling and scenario modeling
  • Perform anti-forensic methods detection
  • Perform post-intrusion analysis of electronic and digital media to determine the who, where, what, when, and how the intrusion occurred
  • Extract and analyze of logs from various devices like proxy, firewall, IPS, IDS, Desktop, laptop, servers, SIM tool, router firewall, switches AD server, DHCP logs, Access Control Logs & conclude as part of investigation process
  • Identify & check the possible source/ incident origin
  • Recover deleted files and partitions in Windows, MAC OS X, and Linux
  • Conduct reverse engineering for known and suspected malware files
  • Collect data using forensic technology methods in accordance with evidence handling procedures, including collection of hard copy and electronic documents

Dates/Locations:

Date/Time Event
03/24/2025 - 03/28/2025
08:00 -16:00 		TN-415: Computer Hacking Forensics Investigator (CHFI)
TechNow, Inc, San Antonio TX
06/16/2025 - 06/20/2025
08:00 -16:00 		TN-415: Computer Hacking Forensics Investigator (CHFI)
TechNow, Inc, San Antonio TX

Duration: 5 Days

Course Content:

    • Module 01. Computer Forensics in Today’s World
    • Module 02. Computer Forensics Investigation Process
    • Module 03. Understanding Hard Disks and File Systems
    • Module 04. Data Acquisition and Duplication
    • Module 05. Defeating Anti-forensics Techniques
    • Module 06. Operating System Forensics (Windows, Mac, Linux)
    • Module 07. Network Forensics
    • Module 08. Investigating Web Attacks
    • Module 09. Database Forensics
    • Module 10. Cloud Forensics
    • Module 10. Malware Forensics
    • Module 11. Investigating Email Crimes
    • Module 12. Investigating Email Crimes
    • Module 13. Mobile Forensics
    • Module 14. Forensics Report Writing and Presentation

 

Prerequisites:

      • 2+ years of proven information security work experience
      • Educational background with digital security specialization

    Target Audience:

      • Law Enforcement
      • Defense & Military
      • E-Business Security
      • Systems Administrators
      • Legal Professionals
      • Banking & Insurance professionals
      • Government Agencies
      • IT Managers

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TN-323: SharePoint 2010 and 2013 for Project Management

Course Overview: 

This hands-on, lab-driven course directs managers, project managers, and team leaders through the real-world process of using SharePoint to propel projects.  Improve efficiency and boost the likelihood of success as you learn to build a customized Project Management Information System (PMIS), develop SharePoint project sites, build document libraries and management protocols.  You will integrate Microsoft Office software, build SharePoint Workflows, archive completed projects, and much more during SharePoint project management training.  Add these critical SharePoint tools to your project management expertise and experience the drastic difference that comes with truly effective project management.

Attendees to TN-323: SharePoint 2010/2013 for Project Management will receive TechNow approved course materials and expert instruction.

Date/Locations:

No Events

Duration: 3 days

Course Objectives:

  • SharePoint as a Project Management Information System (PMIS)
  • Creating a PMIS
  • Enabling Team Collaboration with SharePoint
  • Tracking Projects with SharePoint
  • Working with Business Intelligence
  • Establishing Processes and Standards with SharePoint
  • Managing Meeting with Meeting Workspaces
  • Working with Microsoft Access
  • Creating a PMO View
  • Concluding a Project

Prerequisites:

Comments

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User: joseibarra

Instructor comments: Very patient, communicated expertly. Made the class easy to understand and how it applies in the real world.

Facilities comments: Excellent.

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Observations of Instructor Led Training with Real Hardware

TechNow has heard many students talk about virtualized/remote training that TechNow Does Not Do.  While training our most recent offering of PA-215: Palo Alto Networks Firewall Essentials FastTrack a student told his story of how he endend up in our course.  His story we have heard for other technologies like Cisco, VMware, BlueCoat and other products.

A large percentage of training is moving to the virtualized/remote lab environments.  Students are asked to use some variant of remote access software and remote into the training company's lab environment. Our student in our Palo Alto Networks Firewall course informed us that he went to a very costly offering of that course from the vendor and was not able to perform any labs.  There were either network connectivity issues, or issues with the remote access software, or other problems.  The whole training experience was very frustrating and not productive.

We keep our labs open to students if they would like after hours, or before hours access.  Repeatedly going through a lab engrains that knowledge for later recall.  Touching hardware is so critical in understanding the problems that arise when a cable comes loose, or a cable gets plugged in the wrong port.  There are other scenarios such as just pulling the power cable, or turning off a power strip, or accidently overwriting a configuration.  These disaster scenarious requires hands-on physical access to hardware.  Preventing and recovering from disasters is what it's all about, and that requires hands-on, instructor led, real hardware.