IT-113: IT Infrastructure Library (ITIL) v4 – Foundations Course

Course Overview:

ITIL Version 4 is divided into 5 areas: Continual Service Improvement; Service Strategy; Service Design; Service Transition; and Service Operation. These 5 areas support the overall focus of ITIL’s service management through the Service Life cycle. IT-113: IT Infrastructure LIbrary (ITIL)- Foundations Course provides a detailed introduction of terms, definitions, benefits, and relationships of the following function and processes as well as roles and responsibilities that supports them.

Attendees to IT-113: IT Infrastructure Library (ITIL) – Foundations Course will receive TechNow approved course materials and expert instruction.

Dates/Locations:

Date/Time	Event
12/04/2024 - 12/06/2024 08:00 -16:00	IT-113: IT Infrastructure Library (ITIL) – Foundations Course TechNow, Inc, San Antonio TX

Duration: 3 Days

Course Objectives:

Service Desk
Incident Management
Problem Management
Configuration Management
Financial Management for IT
IT Service Continuity Management
Service Level Management
Change Management
Release Management
Capacity Management
Availability Management

Prerequisites:

Students should have some experience with the specification, development, installation and/or management of information technology.

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MS-6232: Implementing a Microsoft SQL Server Database

Course Overview:

This course provides students with the knowledge and skills to implement a Microsoft SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to implementing a database.

Attendees to MS-6232: Implementing a Microsoft SQL Server Database will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 5 Days

Course Objectives:

Creating Databases and Databases Files
Creating Data Types and Tables
Creating and Tuning Indexes
Implementing Data Integrity by Using Constraints and Triggers
Using XML
Implementing Views
Implementing Stored Procedures
Implementing Functions
Implementing Managed Code in the Database
Managing Transactions and Locks
Using Service Broker

Prerequisites:

Basic knowledge of the Microsoft Windows operating system and its core functionality
Working knowledge of Transact-SQL
Working knowledge of relational databases
Some experience with database design

Comments

Latest comments from students

User: bangbangsplat

Instructor comments: some kind of presentation would have been helpful in learning the objectives of the course (PowerPoint, drawing on easel, etc.) It seemed like the instructor is not too familiar with the error codes we were receiving during the Practice Exams.

Facilities comments: preferred to have the location located in a less busy area of the city

User: smaxam

Instructor comments: Clay was very knowledgable but had to repeat questions a number of times to get his attention.

Facilities comments: Holiday Inn was nice

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TN-430: Elasticsearch Engineer (ELK)

Course Overview:

Getting started with the Elastic Stack (ELK), optimizing search performance and building efficient clusters. Ingest and process data, writing complex search requests and response utilization, scaling of clusters up or down, managing indices in large clusters and multiple clusters, management of clusters and troubleshooting recommendations.

Attendees to TN-430: Elasticsearch Engineer (ELK) will receive TechNow approved course materials, expert instruction, and prepare you to take ELK exam.

Dates/Locations:

No Events

Duration: 5 Days

Course Outline:

Data Management

Define an index that satisfies a given set of requirements
Define and use an index template for a given pattern that satisfies a given set of requirements
Define and use a dynamic template that satisfies a given set of requirements
Define an Index Lifecycle Management policy for a time-series index
Define an index template that creates a new data stream

Searching Data

Write and execute a search query for terms and/or phrases in one or more fields of an index
Write and execute a search query that is a Boolean combination of multiple queries and filters
Write an asynchronous search
Write and execute metric and bucket aggregations
Write and execute aggregations that contain sub-aggregations
Write and execute a query that searches across multiple clusters
Write and execute a search that utilizes a runtime field

Developing Search Applications

Highlight the search terms in the response of a query
Sort the results of a query by a given set of requirements
Implement pagination of the results of a search query
Define and use index aliases
Define and use a search template

Data Processing

Define a mapping that satisfies a given set of requirements
Define and use a custom analyzer that satisfies a given set of requirements
Define and use multi-fields with different data types and/or analyzers
Use the Reindex API and Update By Query API to reindex and/or update documents
Define and use an ingest pipeline that satisfies a given set of requirements, including the use of Painless to modify documents
Define runtime fields to retrieve custom values using Painless scripting

Cluster Management

Diagnose shard issues and repair a cluster’s health
Backup and restore a cluster and/or specific indices
Configure a snapshot to be searchable
Configure a cluster for cross-cluster search
Implement cross-cluster replication

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PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM

Course Overview:

This course details how a well-educated Product Owner and a knowledgeable Scrum Master can work together to deliver a successful product with Agile principles using SCRUM approach. Designed specifically for students who want to learn the mechanics of an Agile / Scrum team being led by a Product Owner and a Scrum Master.

This course offers a firm grasp of Agile principles as they relate to new product development. If you need to learn what is required to lead or participate in an Agile effort using the SCRUM approach within your organization, this course covers the Agile adaptive life cycle framework and everything in between.

Attendees to PM-232: Product Owner and Scrum Master Roles in AGILE using SCRUM will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objectives: At the conclusion of this course, students will be able to:

Understand the Scrum Flow, the core components of the Scrum framework
Understand the principles of empirical process control
Understand the scope of the Product Owner role in detail
Understand the scope of the Scrum Master role at a high level
Understand the scope of the Scrum team roles and why there is no project manager
Understand how the Scrum Master measures team velocity
Understand the importance of having the product vision as an overarching goal galvanizing the entire Scrum team
Understand the relationship between the vision and the product roadmap
Understand the different estimation levels in Scrum
Understand what the Product Backlog is and what it is not
Understand Product Backlog grooming
Understand that Scrum planning is adaptive, iterative, incremental, and collaborative

Target Student:

Designed specifically for Agile project team members, product owners, project leaders and senior managers or anyone wanting to understand the Agile Framework.

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PM-242: Defining Agile Requirements with User Stories

Course Overview:

This course identifies how business analysts can elicit Agile requirements by writing user stories from use cases and personas of customer profiles. This leads to the processes of confirming the validity and usability for quality of the product development. An Agile Business Analyst has become a new recognized role within the other Agile Framework roles.

Attendees to PM-242:Defining Agile Requirements with User Stories will receive TechNow approved course materials and expert instruction.

Dates/Locations:

No Events

Duration: 2 Days

Course Objectives: At the conclusion of this course, students will be able to:

Understand the Scrum Flow, the core components of the Scrum framework
Understand the scope of the Product Owner role in detail
Understand the scope of the Agile Business Analysis role in coordination with the Product Owner, Scrum Master and Development Team
Understand the scope of the Scrum Master role at a high level
Understand the scope of the Scrum Development Team roles
Document the interactions between the user of a system and the system itself
Dive into understanding the Agile principles for requirements using user stories in a card, conversation, and confirmation format

Target Student:

Designed specifically for Agile project team members, product owners, project leaders and business analysts or anyone wanting to understand the Agile Framework.

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